We had an amazing time in Maui. We loved our stay at Napili Bay.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Everything was great! Nice place, close to market, close to the beach and restaurants. However, houses in the neighborhood had chickens and they wake us up super early! They were loud!

We had a wonderful stay. Very close to the beach. There was a wagon in the garage which made the trip to the beach a breeze. Only downsides we experienced were the check in process and communication about what amenities were in the condo. For our checkin we had to contact the property manager a few times in order to get the code for entry (condo and gate). for amenities, we contacted the property manager a few days before our trip to see if we needed to bring/rent a high chair and a pack and play for our little one. We were informed the condo didn’t have them, so we arranged to rent them. When we arrived, there was a high chair and a pack and play already in the garage.

The condo offers good space for a family at a price point that is reasonable compared to some neighboring property prices - e.g. the Ritz or the Montage. Many practical details, from wireless charging clocks in bedroom to a gas grill on the porch to a cart for the beach in the garage, help to make the stay easier. The beach is small and OK. The condo itself shows its age and would benefit from things like fresh carpeting, but the management company was quick to respond to repair needs - except a critical one - a screen door to the back porch with a broken lock mechanism. That created some anxiety. To summarize, as someone else wrote, good but not great.

The condo offers good space for a family at a price point that is reasonable compared to some neighboring property prices - e.g. the Ritz or the Montage. Many practical details, from wireless charging clocks in bedroom to a gas grill on the porch to a cart for the beach in the garage, help to make the stay easier. The beach is small and OK. The condo itself shows its age and would benefit from things like fresh carpeting, but the management company was quick to respond to repair needs - except a critical one - a screen door to the back porch with a broken lock mechanism. That created some anxiety. To summarize, as someone else wrote, good but not great.

Such an awesome unit! Spacious and comfortable, family setting.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The condo was in perfect condition with a fully supplied kitchen and bathrooms. The location is very safe for families while still being close to everything. The space was clean with updated furniture and a great patio for cooking.

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The house did not seem clean, but we were "assured that it was" and that it was just the "tropical climate" that made it seem dirty. We would have accepted this explanation if we only had issues with the ants we saw throughout the house. We had issue with cockroaches, centipedes, ants and mice! There were cockroaches in the kitchen, bathroom and bedrooms. When we reached out to Epic Realty, they said they would have someone come over and spray. They then proceeded to accuse us of being the reason there were all these pests! for leaving bags of chips on the kitchen counter (even though we saw several alive and dead cockroaches, ants and centipedes in the place before we unpacked).
The house had no basic cleaning supplies: brooms, dust pans, nothing to sanitize with (and with covid numbers on the rise that seemed unreasonable). When we asked about supplies, they apologized and then told us they would be dropping them off. A broom was dropped off later that day. But when asked about the other supplies they said that we are down the street from the store and that we could get our own. They then proceeded to say that us reaching out to them multiple times about these issues could be considered "harassment".
Another issue we had was that the glass door to the deck. It did not properly lock. It had some type of tape on it and seemed like they had tried to fix it. It wasn't a big deal until we came home after a long day to road to Hana and the door was wide open! When we called about it, they said there was nothing that they could do and to fill out a police report if we had anything stolen.
Overall, the location was amazing. But for what we paid, to have to deal with all the pests and horrible customer service, I would NOT recommend this place. I would recommend the location, but not this property or anything managed by Epic Realty.

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The house did not seem clean, but we were "assured that it was" and that it was just the "tropical climate" that made it seem dirty. We would have accepted this explanation if we only had issues with the ants we saw throughout the house. We had issue with cockroaches, centipedes, ants and mice! There were cockroaches in the kitchen, bathroom and bedrooms. When we reached out to Epic Realty, they said they would have someone come over and spray. They then proceeded to accuse us of being the reason there were all these pests! for leaving bags of chips on the kitchen counter (even though we saw several alive and dead cockroaches, ants and centipedes in the place before we unpacked). The house had no basic cleaning supplies: brooms, dust pans, nothing to sanitize with (and with covid numbers on the rise that seemed unreasonable). When we asked about supplies, they apologized and then told us they would be dropping them off. A broom was dropped off later that day. But when asked about the other supplies they said that we are down the street from the store and that we could get our own. They then proceeded to say that us reaching out to them multiple times about these issues could be considered "harassment".Another issue we had was that the glass door to the deck. It did not properly lock. It had some type of tape on it and seemed like they had tried to fix it. It wasn't a big deal until we came home after a long day to road to Hana and the door was wide open! When we called about it, they said there was nothing that they could do and to fill out a police report if we had anything stolen. Overall, the location was amazing. But for what we paid, to have to deal with all the pests and horrible customer service, I would NOT recommend this place. I would recommend the location, but not this property or anything managed by Epic Realty.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Whoever took the photos for this listing deserves a prize because they make it look much nicer than it actually is. Don't get me wrong, this is a very nice unit in a good location "steps from the beach" with a really nice design including the panoramic windows in the front. Unfortunately, those panoramic windows don't look out on the ocean or even a nice garden, they look out onto the parking lot. To get to the beach you have to walk through that parking lot, across the street, and through one of the resorts on the other side. Also, the parking lot has a gate which can be opened only by a keypad that is not accessible from a car, so every time you come back from a drive you have to get out of the car to open the gate. Not a huge big deal, but it is annoying.

On the plus side, this is a very nice place to stay, very roomy, a nice lanai, well equipped, reasonably well maintained, though it could use a little updating. The management company was very good, responding promptly to a couple of maintenance issues that we had. All in all we had a very nice stay, but we probably wouldn't go back.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Whoever took the photos for this listing deserves a prize because they make it look much nicer than it actually is. Don't get me wrong, this is a very nice unit in a good location "steps from the beach" with a really nice design including the panoramic windows in the front. Unfortunately, those panoramic windows don't look out on the ocean or even a nice garden, they look out onto the parking lot. To get to the beach you have to walk through that parking lot, across the street, and through one of the resorts on the other side. Also, the parking lot has a gate which can be opened only by a keypad that is not accessible from a car, so every time you come back from a drive you have to get out of the car to open the gate. Not a huge big deal, but it is annoying.On the plus side, this is a very nice place to stay, very roomy, a nice lanai, well equipped, reasonably well maintained, though it could use a little updating. The management company was very good, responding promptly to a couple of maintenance issues that we had. All in all we had a very nice stay, but we probably wouldn't go back.

My family had a great stay in Napili! The residence is a short walk to Napili bay for swimming and snorkeling, and a quick drive to Kapalua, Kaanapali, and Lahina. This was a great location for us during our travels to Maui. Everything was clean, well maintained and communication was excellent throughout the stay.