This house was an excellent choice for our annual girls’ weekend in Big Canoe. In our 50s, we don’t want to share small beds - this house had plenty of large beds. We loved that the kitchen was open to the living area. The management team was extremely responsive. We couldn’t get the fireplace started - they sent a helpful video; when that didn’t work, they sent an actual live person. (It wasn’t human error - there was a broken valve that he was able to fix.) Plenty of parking for 8 cars. Beautiful view of the lake. The check-in materials included a helpful video of the drive in to Big Canoe. We had a lovely time. Our only miss was a tall table for a jigsaw puzzle - we had to use the coffee table, which was low.

The views from the back deck and from the rear of the house are spectacular. The functionality of the home met the needs of my large extended family which made the stay convenient. Though some cabinets in the kitchen are outdated and are in need of repair, the kitchen is well appointed with plenty of space for storing food and items needed to cook. This made the kitchen wonderful for a large group. Bedrooms overall were comfortable. Issues with communication with the management company did exist. My husband communicated a question about whether a Keurig type machine was available or would we need to bring one as it was our preference. The company did not respond. The directions to enter the property were good to get into the resort but inaccurate to get into the house. The main door entrance lock requires different directions than listed. For us this was a minor annoyance. The master bedroom was very comfortable but the master bathroom was in need of a real cleaning. The tile floor though swept needed cleaning as well as the master shower. This I had to do. . When you exit a shower you should not wipe up water that causes your towel to become brown when you wipe it up. Black mold was in the shower. Cleaning supplies in the house were accessible so I was able to clean this. Blankets and sheets in one basement bedroom were not changed. This was evident based on dirt residue and body odor on bedding. Using the machines Managemnet should be checking their cleaning crew.

It was good. There was some pest issues and a couple cleaning issues. But everything else was wonderful. Wish we had a longer stay.

This house is amazing. It has amazing views, lots of space, lots of parking, great amenities (hot tub, etc.), and very comfortable beds. It was also very clean. The Big Canoe community is fabulous. However, if we were to go back to Big Canoe, we will find another house. It’s the little things that added up and made the stay more challenging. Fridge is still broken. According to past reviews this is an ongoing issue. Seeing this, we specifically emailed and asked about the fridge issue and we were told it was fixed. It was not. Fridge and freezer both broken, well after the 8 hours they claim it takes to cool down our food. Property Manager came first. Then fridge repair person came by a few hours after we were told he would be there. We discovered the back of the fridge was really dirty and could see inside the back panel – it was full of dust. He cleaned out the behind the fridge and all the dust in back of the fridge and behind the panel. It worked better after that. We are not sure it’s completely fixed because some of our frozen stuff wasn’t totally frozen. But it was better. It seems after all the prior complaints this could have been resolved before we got there. We asked ahead of time if any local pizza places delivered to the house. We received a list of three places. None of them delivered to this house. We drove into town and went somewhere else. We asked ahead of time about coffee makers. We were told there was no K cup coffee maker. But there i