The management team was very responsive! I would send a message and they instantly responded back!

Office staff was polite and helpful. Location is great. Lack of outlets, and uncomfortable pillows was my only issue.

Great communication, love the amount and condition of towels offered, beautiful view. Close to elevators, laundry room, trash room. This is our 2nd time in this room. We enjoyed our visit!

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Pros: good communication with property management company. Good view. Clean and updated.Cons: queen mattress on king bed frame. Sparse dishes for cooking including no cookie sheets or pans to use in oven. Couch was not a couch - but better as a fold out bed. No back to it, uncomfortable and run down. There is no coffee table or end tables and one must put their wine glass on the laminate floor. Terrible! Lanai furniture also run down, stained and tired.Opinion: my 4th time renting at Ilikai and first time from property management company. Difference seemed evident. Not personable and the smallest investments in a bit of furniture and kitchen supplies could have made a huge difference. I won’t rent this unit again.