Great staff convenient location for airport good meals good options for meals. Nice beach and pool. Convenient shop onsite to buy things you have forgotten. Good sea views from room.

A bit noisy but manageable by closing the room balcony doors.

This was 1st time in Jamaica so I don’t have anything to compare to but I love the property it gave you real Jamaican feel. If you looking for something more American then this isn’t for you. The staff was very professional at all times(to many to name). Tour guy Kevin was great. Plus also it Jamaican own

The staff was great especially Latoya was awesome! Room was really clean (only a few ant expected since the balcony door was open). The check in was very long the room was not ready until close to 5pm. We received the band to eat and enjoy the resort until ready.

The shower would drain slowly. The variety of good could be better. If you want bacon on morning ask lol. Also if you want early cocktails it doesn’t have until 10:00! lol The entertainment could be better. Still ok. The beach by far was peaceful and the DJ and staff cooks over there are amazing! Clean clean clean clean! The shuttle did not pick us ! Use gate 5 they would get there. Don’t be afraid to bring cash for tipping.

We really enjoyed the private beach and non-motorized activities available. The room ACs worked great and kept us cool. The resort space is quite spacious and has potential.

The website and pictures were not fully representative of the reality. I really wish, and recommend, that guests receive a packet upon check-in with hotel information such as check-out details, food and entertainment times, recommended taxi providers, FAQs, hotel map, etc.. The resort is currently under renovations so one half of the resort has older rooms (get in with an actual key and older furniture) while the other half is more upgraded (key card and renovated bathroom)- something to keep in mind when reserving a room. In the room, the TV wasn't great (static and audio was distorted), three pillows for 2 people was not enough for us (even though we requested more, we did not get them), room service cleaned our room but did not replace towels (make sure to ask). In general, while resort is all inclusive keep in mind the liquor is bottom shelf and most drinks were on the sweet side. Food was solid but breakfast was generally the same so after a few days (we were there for 5) it got boring. Montego Bay is beautiful and fun but excursion sites are quite far so plan accordingly.

I liked everything!

Breakfast was good ,food could be a little warmer

I’m the room need more plugs so u could iron so you don’t have to plug out the fridge ,draws were very stiff was very hard to pull r push in, Chester draws need to spray

everything

the hot tub not working

The Location was great,.food excellent

Had the best time, an excellent location

Excellent value for money, excellent staff, good food options. Comfortable bed and good nightly entertainment

No complaint

The beach lagoon area was beautiful.

Very dated and uncomfortable. Toilets and sinks were so low to the ground and hard to use. The staff were very unfriendly, most of the women. Checking in took about an hour and wasn’t even acknowledged while waiting. This tended to be the trend throughout. Beach area is across the street and as you go across you get hounded by locals wanting to sell you something. Made me VERY uncomfortable. The food was awful and repetitive. There really is only one restaurant and it’s a buffet. They ran out of food quickly and didn’t replenish. We waited for coffee and water for at least 30 min! We were there for New Years and the party they had at the beach was a bust. The live band played elevator music and didn’t read the room as to everyone falling asleep! The DJ at the “disco” on the property didn’t acknowledge any requests. The tours ladies made it seem like it was a chore to help us. Trip advisor had better deals too!

All inclusive and entertainment.

Did not get the room that I booked. Was not compensated for that issue.

Staff is very courteous & helpful. Food was good . I would definitely go back

I wish there were more activities for young people in their 20's but my daughter still had a great time with other guest that she met there . Parts of te beach had seaweed so I spent more time @ the pool.

Pros: The property is quaint and nicely laid out, however it is not being maintained up to par. The dining room staff is mostly friendly, efficient and nice with the exception of the tip-seekers. More on this later. The food is nice but if you are here more than 3 days everything is repeated and there is zero variety. The rooms are spacious and comfortable, the balcony is nice but the bathrooms are not stocked properly. There are not enough towels, shampoo, and other toiletries for even 3 people and you have to keep asking for this. Here are other positives: The tennis coach is AMAZING. The poolside DJ was excellent. Mileesha in dining was fantastic as well as Kellece. The ladychef at the beachside grill and the omellete makers at breakfast were excellent. The small beach is actually quite fun. It is clean, private and well maintained. The food is mostly tasty but no variety. The nightly entertainment was quite good. However there are no other options to do anything else in case you don't want to watch that. Also we met a lot of Jamaicans from Kingston staying here, who paid a far, far lower price than the foreigners who are basically subsidizing their stay. The front desk system is 10 years outdated. Everything still being done on paper, making copies, stapling. This makes checking in a nightmare and in turn, the staff are agitated, stressed and rude, but I blame management for this. Unfortunately the few positives are not enough for me to recommend this resort to any non-Jamaican tourists. This place has the potential to be good but at this time I cannot recommend it. I am dissatisfied with my experience and felt the promotion and marketing of the resort was deceiving in many ways.

Cons: Dinner is 7 to 10 pm. BUT, every night, the main entrees run out by 8:15pm and they will not be replaced even if you ask. If you come after 9 pm you will get salad and some scraps. There is only one dining room and there are no other options to eat anything anywhere including even if you go outside because there are no restaurants in walking distance and the area is not safe to walk anyway. You can get a grilled cheese sandwich at the so-called pool-side grill which has the worst food on the resort. There are numerous people walking around the property, eating, drinking, swimming that don't have wristbands and it is very obvious that they are locals and are not staying at the hotel. Most of them are seen chatting with the staff and are obviously their friends or relatives. This is an all-inclusive. Which means not have to walk around with a bunch of cash tipping everyone. However the tipping culture in the resort is HORRIBLE. Most of the bartenders, a few of the servers, are looking for tips and if you don't give, they give you a dirty look and are rude. The bellman at the door is a SHAME. Since our bags were light we were just taking them out ourselves at departure and when we politely refused a bellman he got agitated and sarcastic and loudly started saying "Why don't you want a Bellman? Why not?" The housekeeping was horrendous. Each night there was some major error. Either there were zero towels or toiletries, or something else not done right. However after the 3rd night we gave a nice tip to the girl and after that the room was cleaned very well every day! The game room was closed throughout but is still yet deceivingly advertised. So there was no table-tennis, or billiards or any game options. Nothing to do in the evenings. Literally everyone is trying to rip off North American tourists. From the tour desk, to the taxis, to the gift shop. They want to charge American prices but the service is not anywhere close to it.

the pool could accommodate my baby girl

Lovely hotel close to the airport lovely clean colonial style rooms with very good food and nice friendly staff run by locals far nicer vibe than the usual high chain all inclusive resorts i usually choose for the family with young kids which thankfully didn’t have any rooms available also had own private beach serving drinks and snacks through the day

lunch time could have been longer was only 12 to 2pm could have been till 3pm and not enough bath towels in the rooms for us in the triple but we improvised other than than nothing else was wrong

it’s very clean and easy to get around

on the beach side, Fri-Sun, it’s very noisy

We had an awesome time. The bar staff were very warm and polite...especially Faye and Lyndo. Big props to Linton. He listened to us, was very attentive, always checked how we were doing and made me some awesome drinks. Him and my fiancé became friends. The restaurant staff were amazing also. Thankyou to Tishell, Kellece and Errol who were great. Big big shout out to Dwight and Chamari...they were simply awesome. Their customer service, warm and welcoming personalities and their sense of humour really made us feel more relaxed and comfortable. The cleaning lady also was a star, unfortunately i didnt get her name but she was really lovely and even left a rose on our bed when she made it. A beautiful touch. All in all we would definitely stay again.

There wasn't much of a variety of fruits and we were left without towels when we arrived back from our excursion...which wasn't ideal considering we needed to shower before dinner.

The ocean view

Repetitive food no elevator view of constuction from my roiom