JW Marriott Hotel Bengaluru Prestige Golfshire Resort & Spa

Best Resort in Bangalore- by far. unparalleled comfort and opulence. Great customer service, amazing staff.

Nothing

Everything right from the front desk, where Ms Khushi was kind enough to place a cake in our room for our mother's birthday to Ravi who patiently explained the property to us on our buggy ride and everyone who made it most memorable from the restaurant to room service to the housekeeping...thank you!

All good

Location

Slow service at the dining

**Subject: Formal Complaint – Disappointing Stay [Booking ID: 6595766509] – [mallikarjuna D R]** Dear [Jw marriot prestige golfshire. Ceo/ Hotel Manager/General Manager's Name...?], I am writing to express my profound disappointment regarding my recent stay at [Jw marriot prestige golfshire] from [16/08/2025] to [17/08/2025], under booking reference #6595766509. As a guest who chose your establishment for its reputation of excellence, I regret to report that my experience fell drastically short of the standards expected of a five-star hotel. ### Key Issues Encountered: 1. **Service Failure:** - [Specific incident, well come check in"Rude treatment by front-desk staff upon arrival," "Concierge ignored repeated requests," "Room service orders were incorrect/missing"]. - [Impact: communications"This caused significant inconvenience and delayed my plans."] 2. **Room/Amenity Deficiencies:** - [Specific issue, no guidance "Room was not cleaned properly (stained linens/dusty surfaces)," "Malfunctioning AC/TV," "Promised balcony/view was obstructed"]. - [Impact: restless, "This compromised my comfort and rest after a long journey."] 3. **Facility/Value Concerns:** - [Specific issue, lack of information"Pool/spa was closed without prior notice," "Overcrowded breakfast area with insufficient staff," "Excessive hidden fees not disclosed at booking"]. - [Impact: waste of money "This undermined the premium experience I paid for."] ### Expectations vs. Reality: I selected [golf shire] based on its accolades and promise of luxury hospitality. Unfortunately, the inconsistencies in service, upkeep, and attention to detail were unacceptable for a property of this caliber.

**Subject: Formal Complaint – Disappointing Stay [Booking ID: 6595766509] – [mallikarjuna D R]** Dear [Jw marriot prestige golfshire. Ceo/ Hotel Manager/General Manager's Name...?], I am writing to express my profound disappointment regarding my recent stay at [Jw marriot prestige golfshire] from [16/08/2025] to [17/08/2025], under booking reference #6595766509. As a guest who chose your establishment for its reputation of excellence, I regret to report that my experience fell drastically short of the standards expected of a five-star hotel. ### Key Issues Encountered: 1. **Service Failure:** - [Specific incident, well come check in"Rude treatment by front-desk staff upon arrival," "Concierge ignored repeated requests," "Room service orders were incorrect/missing"]. - [Impact: communications"This caused significant inconvenience and delayed my plans."] 2. **Room/Amenity Deficiencies:** - [Specific issue, no guidance "Room was not cleaned properly (stained linens/dusty surfaces)," "Malfunctioning AC/TV," "Promised balcony/view was obstructed"]. - [Impact: restless, "This compromised my comfort and rest after a long journey."] 3. **Facility/Value Concerns:** - [Specific issue, lack of information"Pool/spa was closed without prior notice," "Overcrowded breakfast area with insufficient staff," "Excessive hidden fees not disclosed at booking"]. - [Impact: waste of money "This undermined the premium experience I paid for."] ### Expectations vs. Reality: I selected [golf shire] based on its accolades and promise of luxury hospitality. Unfortunately, the inconsistencies in service, upkeep, and attention to detail were unacceptable for a property of this caliber.