When we checked in, someone was supposed to meet us since there’s a key code to open the front door and use the elevators even to get our floor you can’t just walk up the stairs since the front lobby area said it’s for emergencies only. When we finally did get to our room when somebody finally decided to show up after we had traveled for a long day and had to wait over an hour, we made it to our room. They explained the key code and everything like that we were fine getting in and out of our room Until the day before we were departing the key code to get in our door stopped working. They kept giving us a new code that wouldn’t work. My husband had to stay in the VRBO in fear that we were going to get locked out again since the first time we got locked out we sat in the hallway for over 30 minutes with my kids while somebody from Vacasa kept giving us instructions on how to open the door when it would not work when we had no issues before. He wasn’t able to do anything else with us and had to stay behind to let us in. They kept giving us a new code and it didn’t work. I took videos to show them and they were so unhelpful. VRBO wasn’t any help either. This was the worst stay I’ve never had with my family. We used VRBO for all our trips but I’ll be more cautious renting from a place that is using a rental management company that isn’t on site.

Plus: Great location. Parking space included. Good customer service when contacted to resolve expiring door code. Minus: Marginal cleaning and broken window shades. Required in-person check-in. Complicated checkout. Noisy street noise Saturday night. Inundation with texts and emails. Door code expiring in the middle of stay.

This place is in a great spot for walking to several tourist locations. Lots of food options close by. Would highly recommend.

Two couples. Sofa bed in l.r. and separate bedroom. Very nice bathroom. Carpet was very dirty looking, maybe just stains. Couldn’t find bedding for sofa sleeper. It was in drawer under bed in bedroom. No one informed us. We had to hunt for it. Blinds in bedroom were broken and tied together. Blinds in living room didn’t open and close properly. Then the last night we couldn’t get into our unit. It took several phone calls to get it straightened out. We had a great time and it was a pretty nice condo, but needed a few touches to make it better.

This was a great condo. We loved the location which was walking distance to all the Seattle sightseeing sites. Belltown has lots of fun places to eat which was convenient. Our teenagers slept well in the pullout sofa. The condo is super secure and we were happy with the parking garage, even though the spaces are quite small. Overall, we had a great experience.

This place was great! Close to everything and very clean!

My friend and I checked in. First we had to meet someone to check in which is a bit odd but no big deal. We get into the unit and 10 minutes later hear someone trying to get in. It’s a man (the person who checked us in was a female). The male puts the code in a few times and then gets in. He claims he HAD to drop off a lanyard which had no purpose or function. So by this point my friend and I want to leave since strange men walk in whenever they feel. Vrbo and Vacasa refuse to give us our money back or help us get a hotel. We had to find a hotel on our own and both Vrbo and Vacasa blamed us for the incident.

The kids keep asking when we can come back! The rental is perfect for families! The pool and hot tub were a big hit and the location was excellent! Thank you!