When we originally rented, the home was listed with a different company and had much better ratings so we thought we were getting a great vacation home. From the pictures online and description, we were expecting a beautiful home but upon arrival we ended up needing to clean the house ourselves. So many appliances were broken such as fridge, oven, washer. Broken stove caused us to abandon our cooking in plans and spend a lot more money on eating out. Other items were worn out and need replacing. Area rug was taken for cleaning on first day and not returned. Soiled linens from previous renters were left in bins for our entire vacation. Wet foam mattress pad was removed from a bed and rolled up to store in the closet. Decks had screws popping. There were so many more issues that were not addressed during the trip to list here. For the exorbitant rental cost, we were expecting so much more. The only reason for getting 2 stars was because of the great location. Being on a cul de sac allowed the kids to ride their bikes/scooters safely. Proximity to the beach and the pool was also a positive. I would not rent from Vacasa again or recommend them to others. I hate to leave a bad rating but more should have been done to make our stay better.

We have been vacationing in Rodanthe/Waves/Salvo for 18 years and this was the worst rental that we have had and that is mainly Vacasa's failure to correct the issues we had. Hell, they didn't even respond. When I called with issues, I was connected to someone on the other side of the country. Save yourself the hassle, work with the local companies like Surf or Sound, Sun Realty, Midgett, etc. To start, we killed time on the island for four hours waiting for the house to be cleaned. We finally got the text that the house was ready and proceeded to the house. The house was not cleaned!! We spent the first three hours of vacation cleaning. We immediately call to complain, got someone in another state, she took a message and several hours later, someone with an attitude called back. We told her house nasty the house was and that we have been cleaning but refused to clean the disgusting bathrooms. I wasn't going have any of my guest clean other's hair, piss, and $hit splatter. She said someone would be out that evening, well no one showed and we had to call back again. One person came the next day to clean the bathrooms. Maintenance did come to fix a safety issue in one bathroom and left use two packs of roach motels. After a few days, we didn't see any more live roaches. We also complained about two tvs that were not usable because of missing remotes and power cords. I guess that was important enough for Vacasa since my guests in those rooms could not watch TV in their rooms. The biggest issue we had and the one that shows that Vacasa does not care about their renter is related to another safety concern. One of my guest got gouged by a rusted, broken catch on the gate. I was a deep puncture in her forearm. We cleaned and dressed it, tetanus shot was okay but she was not able to go in the ocean. I let Vacasa know and sent them photo of the gate so they could fix the issue before some else gets hurt. Well nothing again from Vacasa. We reported within the first hour that the ice maker was not working, no one ever came to fix it. Now about the house. The location sucks! It is right next to the camp ground. The tent area is right over the pool fence. One the side of the house there is only a wooden rail, so you have a great view of the camp ground. You get to hear everything including their generators. At least the get turned off before too late. If you want a spot on the beach in the vicinity of the dune trail from the house, you need to get up early in the morning to claim your spot before the folks from the camp ground take over. In our 18 years on the island, this is the first time that we had to worried about getting a spot on the beach. The owners of the house need to get some maintenance done to the house. Some outdoor furniture for the house decks would be nice. Four chairs is not adequate for two levels of decks. Cushions for the pool deck furniture would be nice as well as a non water logged hot tub cover.

The sea view from the main room is amazing, the beach access is great, the house is very well equipped with pool table, baby foot, arcade, jacuzzi (though the kitchen is not that well equipped in term of kitchenware). The toaster was not working but Vacasa bring a new one very quickly.

We have been vacationing in Rodanthe/Waves/Salvo for 18 years and this was the worst rental that we have had and that is mainly Vacasa's failure to correct the issues we had. Hell, they didn't even respond. When I called with issues, I was connected to someone on the other side of the country. Save yourself the hassle, work with the local companies like Surf or Sound, Sun Realty, Midgett, etc. To start, we killed time on the island for four hours waiting for the house to be cleaned. We finally got the text that the house was ready and proceeded to the house. The house was not cleaned!! We spent the first three hours of vacation cleaning. We immediately call to complain, got someone in another state, she took a message and several hours later, someone with an attitude called back. We told her house nasty the house was and that we have been cleaning but refused to clean the disgusting bathrooms. I wasn't going have any of my guest clean other's hair, piss, and $hit splatter. She said someone would be out that evening, well no one showed and we had to call back again. One person came the next day to clean the bathrooms. Maintenance did come to fix a safety issue in one bathroom and left use two packs of roach motels. After a few days, we didn't see any more live roaches. We also complained about two tvs that were not usable because of missing remotes and power cords. I guess that was important enough for Vacasa since my guests in those rooms could not watch TV in their rooms. The biggest issue we had and the one that shows that Vacasa does not care about their renter is related to another safety concern. One of my guest got gouged by a rusted, broken catch on the gate. I was a deep puncture in her forearm. We cleaned and dressed it, tetanus shot was okay but she was not able to go in the ocean. I let Vacasa know and sent them photo of the gate so they could fix the issue before some else gets hurt. Well nothing again from Vacasa. We reported within the first hour that the ice maker was not working, no one ever came to fix it. Now about the house. The location sucks! It is right next to the camp ground. The tent area is right over the pool fence. One the side of the house there is only a wooden rail, so you have a great view of the camp ground. You get to hear everything including their generators. At least the get turned off before too late. If you want a spot on the beach in the vicinity of the dune trail from the house, you need to get up early in the morning to claim your spot before the folks from the camp ground take over. In our 18 years on the island, this is the first time that we had to worried about getting a spot on the beach. The owners of the house need to get some maintenance done to the house. Some outdoor furniture for the house decks would be nice. Four chairs is not adequate for two levels of decks. Cushions for the pool deck furniture would be nice as well as a non water logged hot tub cover.

We rented this house before Vacasa took it over and we were notified of the change maybe 2mths before our trip. Not sure if it’s because of the change in rental agencies that made this house a wreck or if it would have been terrible regardless. While we still had a great time being with family on the beach, this house was a disaster and we would never rent it again. Vacasa did make an effort to rectify some of the issues but when we requested someone from management come out to see the house first hand to discuss all the issues, we never got a return phone call. Here are the issues we had with this property… -the house is directly next to a camp ground so be prepared for tent campers to be on the other side of your fence in the backyard. -we arrived at our 6pm check-in time to find the house filthy (spent 2hrs cleaning it ourselves) and 3 bedrooms were missing all linens and towels. We weren’t able to get ahold of anyone from Vacasa until after 9pm and didn’t receive the bed sheets until the next afternoon! (We were refunded our cleaning fee due to how dirty the home was) -the beds are awful! We thought one of the beds was actually just a box spring it was so bad. -there is virtually no outdoor furniture. For a home that can sleep as many is it does, we only had 5 lounge chairs on the pool deck and I believe 4-5 plastic chairs on upper deck (some of which were cracked). There was an outdoor sectional on pool deck that was missing all but one cushion so was unusable…and the pergola shown in the pics is mostly torn down. -only had one working TV in the whole house and the remotes were all without batteries. Vacasa did eventually send someone out to hook up the TV’s but no one wants to deal with waiting for maintenance on vacation. -the decking is VERY old and worn and we picked up well over a dozen rusty nails along with a long rusty chain next to the hot tub. -also, while we did have beach access right next to the home, be aware it is public beach access and getting over the dunes is not easy (especially for anyone with special needs). Overall, we love staying in Waves and having the sidewalks to ride bikes to the surf shops, etc is great. Highly recommend the area but I wouldn’t stay in this home ever again. -

NO OUTDOOR CUSHIONS FOR OUTDOOR FURNITURE. NO PERGOLA. NO WASTE CANS IN SOME BEDROOMS NO CABLE WITH A BATTERY MISSING IN ONE DOWNSTAIRS FLOOR NEEDS BETTER CLEANING, SHEET OVER BATHROOM WINDOW (NOT A GOOD FIRST IMPRESSION) GARBAGE CAN IN KITCHEN VERY FILTHY!! OVERHEAD LIGHTS MISSING BULBS. RAILING IS LOOSE UPSTAIRS WITH NAILS SHOWING THROUGH FOOSBALL BROKEN BROKEN POOL STICK ALL IN ALL IT DOES NOT LOOK LIKE THE PICTURE SHOWN IN ADD.

Beautiful house, beautiful weather, we had a wonderful relaxing time from sunrise to sunset. Love the easy beach access, and being lulled to sleep by the sound of the waves each night. This review was submitted while the home was managed by a different property management company.

Beautiful house, beautiful weather, we had a wonderful relaxing time from sunrise to sunset. Love the easy beach access, and being lulled to sleep by the sound of the waves each night. This review was submitted while the home was managed by a different property management company.

Beautiful house, beautiful weather, we had a wonderful relaxing time from sunrise to sunset. Love the easy beach access, and being lulled to sleep by the sound of the waves each night. This review was submitted while the home was managed by a different property management company.

Had four masters plus an elevator and a pool and hot tub plus lots of deck space. Have already rented for next year This review was submitted while the home was managed by a different property management company.

Had four masters plus an elevator and a pool and hot tub plus lots of deck space. Have already rented for next year This review was submitted while the home was managed by a different property management company.

Had four masters plus an elevator and a pool and hot tub plus lots of deck space. Have already rented for next year This review was submitted while the home was managed by a different property management company.