Communication was excellent. It was a bit dirty. Especially the floors.had some ants on the counter. There was a bathroom leak, but that did get repaired.Noisy roosters next door. Wi-Fi and location good.

Nice roomy house. Easy check in and check out. Nice big jacuzzi

The house was spacious and clean. Check in process wasn’t flawless, I had to call at check in time when I arrived as I didn't receive an email with the information. Only thing I didnt like is that there are no outdoor trash cans to dispose of your trash, you have to either take your trash to a site or pay $50 for trash to be picked up. I didn’t like that I had to pay an additional fee for trash pick up. But other than that, the property was great, it had an bbq and cooking utensils which was nice because we cooked all of our meals.

Overall this is a nice rental. It is a 13 minute drive to the village (big bear downtown) and the residential area is not high end and it in has almost no snow - while the village area is right at the snow. The jacuzzi is new and excellent - was 99 when we arrived and the entry code was easy to use, and staff responsive. There was no instructions on using the working fireplace (gas key did not turn) and no instructions on using the pretty glass firepit table outside (the propane tank beneath it has to be turned on which we figured out). The one downstairs bedroom stays too cold, as the heater is in the central public room, and the hot air rises to upstairs was also warm. The heated mattress pads worked well. The bathrooms are fine but not updated, and the kitchen counter and fridge was not updated. The house has a new washer/dryer - we used dryer to dry towels (came with 8-10 so not that many). The house comes with a great selection of new games which was awesome - we enjoyed Zumanities and Scrabble and Monopoly. A few ants which the staff responded right away w/ant motels. The outdoor (large) gate had fallen down before we arrived. The firepit cover was already partly ripped before we arrived. Overall a good rental - could use some updates and a space heater in 4th bedroom.