Wembar Hotel

This hotel good value for money as a budget hotel. It is in an excellent area close to amenities, Restaurants tube stations, west end theatres and Chelsea football club. Staff were very helpful.

Clean Room and bedding.

Nosiy bathroom fan, large gap under door

Very nice staff and great communication. I was given everything I needed to know for my stay despite booking last minute. The hotel is also near both underground and bus. Worth the price. Would highly recommend.

Some furniture was broken and the window was jammed.

This was honestly the worst reservation experience of my life. I have stayed in multiple hotels across London, as well as various other types of accommodation, but I have never experienced anything like this. Calling this a hotel is, quite frankly, ridiculous. On arrival, I saw a gentleman sitting outside and genuinely thought, this cannot possibly be the hotel. Unfortunately, it was. To be fair, he was polite and friendly, and that was honestly the only positive part of the entire experience. He kindly showed me to my room and handed me the key. However, the moment I saw the room and the entrance door, I immediately felt unsafe. The door did not feel secure and did not provide the level of security I would reasonably expect from accommodation. As a solo female traveller, this was an immediate no for me. I should not have to question my personal safety when checking into a hotel. I then looked out of the window and was met with water bottles, beer bottles, rubbish and overgrown weeds. The window had apparently been left open, and there were flies coming in from the rubbish and overgrown area outside. This gave me the impression that there was little to no proper housekeeping or maintenance taking place. Initially, I told myself, Hilda, it’s just for one evening, you can manage. But the more I looked around, the more uncomfortable I became. I ultimately decided that I could not stay there. I collected my belongings and left. The bathroom was also far from acceptable. Although it appeared relatively clean at first glance, there was visible black grime around the shower area, which raised serious concerns about how thoroughly the bathroom had actually been cleaned. I appreciate that refunds may be subject to your policies, but I would much rather lose £100 than spend a night in accommodation where I do not feel safe or comfortable. I would appreciate a response addressing these concerns

Property need refurbished