Near to CIQ, 10 min walking distance with cover walk way

Zero guideline to find the unit block. I drove around the entire building three times, scanning every block label along the way, and still couldn't locate it. I even asked a security guard for directions and got sent the wrong way. Then I tried calling the WhatsApp contact number for help no one picked up. In the end, I had to give up driving, park in the parking lot, and walk around myself just to find the unit block, which absurdly is only identifiable from inside the building, not from outside where any driver actually needs it. This is completely unacceptable. Basic wayfinding guideline is not a luxury, it's a baseline requirement, and if you're going to publish a WhatsApp "help" line, someone needs to actually answer it. Wasting 20+ minutes circling a building, getting wrong directions from security guard and then getting ignored on the one contact channel meant for exactly this situation is a serious failure in basic property management. Fix your guideline, or at least pick up the phone.

Communication was excellent. Brief how to check-in in advance

Mattress was a bit worn down

Due to the location of the property, is quite difficult to obtain the key card and access card even with the help of the host which already send the guide video thru WhatsApp. Overall of the stay is excellent.

The fridge is somehow not working. Not cool enough to chill the drinks and the freezer can't solidified the water to become ice. The aircon at the living hall keep turning off every 30 minutes which is quite annoying, One of the light at the bathroom was fused. Overall it is a quite satisfying stay.

NA

For first timer like me, it was difficult to get the key to the room. Have to use T&G access card and R&F car park access card. I booked for 2 adults and I child (15 years old) and repeatedly send email to request for sufficient beds but there is only one queen size bed. Nevertheless your staff was helpful and provided a duvert and my child could sleep on it on the floor. It’s too big, especially the basement carpark and it’s very hot. Maybe I shouldn’t compare to the convenience of staying in hotels. Anyway, it’s an unpleasant experience for me, ny wife and child, but your staff was helpful