room was perfect for our family of four. the baby bed was a great addition. Breakfast was by far the better of the meals with a nice variety of choices. Dinner was suitable and met our expectations

Wearing masks everywhere, the ski bus only comes every 30 minutes (every 15 would be ideal), not the most accurate info was provided about buses and routes.

+ Helpful and friendly staff + Good food

- The terace was shared with 4 more rooms - Didn't felt like 4 star hotel, more like 3stars from the room

The sauna was nice and the staff tried their best to help us.

In the new building we had an issue with warm water for two days, only cold water during the evening. Room airco wasn't working or with a lot of noise so not the best experience for us.

We were pretty happy with paying extra for all inclusive as even though we didn't make it for the lunch we were back for the afternoon snack and the food was always good. The location of the hotel was great as we had a nice view of the mountains from our balcony and it was just 1min to the bus stop.

The shower wasn't as small as described in other reviews however I must admit that getting to the bathroom was a bit of struggle. Room itself was okay, but the walls are very thin and we were lucky enough to have very loud neighbors. Lastly the SPA is a swimming pool which isn't the best for relax as it was mainly used by kids, but you can use the sauna or steam bath (only after 4pm).

Good location.

Late and incomplete room cleaning. Shower gel not replenished for two days. Insufficient capacity of dining room on Sunday due to late staying crowds of Dutch and Belgian tourists. Slippery floors in sauna, corridors and hallway to the ski depot. Entrance to the ski depot covered by black ice. Stained carpets in our rooms. Almost every day woken up between 6 and 7 am by false fire alarm (we were told that this is due to the smoke in the kitchen).