Sheraton Istanbul Esenyurt

It is quite and comfortable The guest relations agent Ms Esma Yeter was great in handling the needs of the guests and she solves any problems immediately

The parking is paid and every time I get my car out and in the meters calculate and recharge without fixed price in 24 hours stay

I loved everything about my stay, from the moment I arrived until I left. The hotel was very clean, perfectly located, and the staff were incredibly kind and helpful, especially Aysenur. This definitely won’t be my last stay — I’ll be happy to stay here whenever I visit Istanbul again.

Nothing

Clean room

Too high price

It is the only hotel near to my apartment

I recently stayed at the Sheraton Esenyurt and unfortunately my experience was very disappointing. First of all, there was no mirror in the room. When I called and asked for one, and asked why a hotel room wouldn’t have a mirror, they told me that “my booking doesn’t include a mirror.” I honestly don’t understand how a hotel room can come without a basic item like a mirror, except for the one inside the bathroom. This was very inconvenient. Secondly, I requested an extension for one more night and specifically asked to stay in the same room. The man at the reception was extremely rude, unprofessional, and had a very bad attitude. He refused to let me stay in the same room for just one night, and while I was speaking to him he suddenly ended the call on me. When I asked for his name, he hung up the phone in my face. This behavior is completely unacceptable from a hotel under the Sheraton brand. However, I would like to thank the Guest Relations Manager, Ms. Bus (B.U.S), who sincerely apologized and handled my complaint professionally. I also want to thank Hussein from the bellman team for his help and kindness. And finally, my thanks to Erdem, who I believe is one of the managers, for trying to apologize on behalf of the receptionist with the bad attitude whose name I was never given. His professionalism was appreciated.