Candlewood Suites Düsseldorf Airport by IHG

The place when going to the Caravan salon is perfect

The longer and longer queue at the desk when arriving and when you have one question

The staff was great and helpful. The room was designed very well and gave a spacious feeling even when the size was small :) Suggestion is to have an oven microwave instead of standard microwave.

The room had terrible smell. Had to change the room. The second room was clean overall but the utensils was sticky and not properly cleaned.

The place was beautiful and just how it is in the pictures

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The place was clean and quiet with very kind and patient staff at the reception and bar.

On my last day, which is today, at around 8.00 am the cleaning crew came to my room and knocked at the door once and in a blink of an eye she was inside my room, without my permission., I was not dressed she looked at me (like as if it was very normal) and spoke something on a Language that wasn't either German nor English, she additionally did a sign to mean time, then she closed the door and left. I felt so embarrassed as my privacy had been abused; II dressed up and looked for her in the corridor and wrote 12.00 ony phone and showed it ro her , then I put a don't disturb tag on the door. In less than an hour another lady came and knocked/bang the door i a very disturbing way, when I opened the door she stood there with her colleagues , she spoke so loud in that language that neither German nor English was. One that I didn't understand! She then used a translator on her mobile phone to ask me, "When are you leaving? As she looked me so direct in the eyes, like as if I didn't have rights to stay in a hotel that I had paid for, I felt so harassed, given the fact that my check out time was 12.00. I had to call a taxi and leave before my checkout time so that I could have my peace. I wonder if this is the way guests get treated on their last day. I was so disappointed