The housekeeping staff was amazing, thank you to Mr Ehab for taking care of us. they took care of our laundry, made special towel figurines for the kids and a special birthday set up for us. The manager and general manage were very attentive to helping us with scuba diving excursions and helping us with getting Taxi services when needed…thank you again Mister Mohamed, Kamel, and Ehab

nothing not to like…very close to everything, amazing naama bay views

Nothing I liked, Even though I am still waiting for customer service from booking to reply to my complaint.

Nothing I liked, Even though I am still waiting for customer service from booking to reply to my complaint. The room was very bad and narrow, not like what agreed with booking .

They staff was very friendly and helpful

The stay policy of men and women sharing a room. Double check that before booking. They are very conservative. Don't have access to the beach like the other hotels.

A low-key, boutique hotel with staff - Karim, Shaker, Amr, Nasser and everyone else - who are exceptionally helpful and friendly. Our room was clean, the shower was great, the WiFi was reliable, and the view of Naama Bay was stunning. The food was always good quality and well prepared. Thank you for a wonderful stay..

Out of all the hotels I've been to, the staff at Jewel have been the most hospitable. Everyone has been very friendly and very welcoming. Big shoutout to some people whose names I was able to catch: 1) The cleaning staff particularly managed by Ehab and the people who managed our level, I believe his name is Atef (Very clean and tidy!) 2) Mohammed for cooking fresh omelettes everyday during our free brekkies and I think there was also a food manager, I can't remember his name but he was one of the few people that wore glasses (I think Amr) 3) Shaker and Alaa for their reception service and recommending me to go to Al Baladi restaurant 4) Nader for being so helpful when I checked in I also didn't have a flight until 9pm and the hotel staff have still let me stay in their pool and lobby areas as well :)

For the breakfast, the bread sometimes isn't too fresh although I think there were food supply issues when I came (during COP27 so there was a huge influx of people). The gym could also be opened a bit more often, I came during COP and wasn't able to use the gym which is opened (9-5pm).

Massage guy brought his price down the second time and another guy who was a staff member agreed to have me an arm wrestle

No hot water every time in the shower

Very nice hotel and staff

shower drainage was not clean

We had a very nice stay during COP27 week. We kind of booking the room very last minute but the room size, location, and price all exceed our expectations. The sea water is so clear and the hotel is close to the shopping and dining area in Namma bay. The staff were very helpful and made us feel like home. Special thanks to Ehab and the room service team for all the help; and the dining/restaurant crew for providing all the delicious food in the morning. We would definitely come back for our next visit.

the location is very quiet but only 5min walking from the a busy and pretty area. really liked the salt water infinity pool on the deck. dinner menu at the hotel was outstanding, included many many plates, tasted delicious and was the lowest price for an outstanding quality (~13€). never got sick. fresh water bottles in the room every day. every single staff member gives their best here and exceeds expectations. they dont say no to any requests. they make you feel like home.

when we initially came to the room, it seemed like they completely forgot to clean the bathroom. but as soon as we told them they immediately apologized and went up to clean it rapidly. all was good from that point.