Excellent location, spotless apartment would definitely return

Very confortable, well equiped and quiet apartment Private car parking on site (at additional cost) City center location, withing walking distance to touristic attractions, restaurants and shops Great value for money

Very difficult to reach the apartment by car - would be very useful to provide guests with detailed route to the accomodation and guidelines about which cars are allowed on the road in city center before guests' arrival

Bellissimo appartamento nel centro di Madrid, pulito e ordinato. Al nostro arrivo abbiamo trovato tutto il necessario. Anche se il nostro appartamento affacciava per un lato sulla strada non era affatto una via rumorosa, abbiamo dormito benissimo.

The location, facilities(apart from cutlery) and bathroom facilities are good. Just two minutes away to shopping, city centres and 7 mins to SOL station.

Well, the property didn't have a reception. Instead, they had a security gate(room) for the apartment and we had to collect from it. There wasn't any information about the late check-in fees which is about 40 Euros and this is ridiculous. We already paid decent amount of money and late check-in, seriously??? We prefer comfort and accessibility but what if we couldn't have cash for this? We also have to pay another 100 Euros for deposit as we don't have to pay in hotels and motels but it's being advertised so this still is fine but late check-in?? If you want to run a proper air BnB, act like one!!! The property is good but there wasn't any cutlery there. We ordered Uber-Eat and when we were about to eat it, there wasn't anything to eat with so we called the number they provided and that was to the security and they had any idea about that. We got to eat with hands!!! The wifi is also extremely slow- I don't know that's just Madrid or what. Overall, I don't like the service I got to pay for late check-ins but that is nothing to do with security guards at all. They tried to help us when we needed and we thanked you for that. But they should be cleared about deposit policies and late check-in fees which is non-sense.