Terrible stay terrible people false advertiseing on ur website hotels.com did nor help at all they charged me extra from parking to internet use even thought i paid up front i would not be surprised if they charged me for breathing i will not come back to this hotel and would recommend everyone to do the same thing.

Room was good. Was charged for water bottles we did not drink. Also charged for breakfast even after we gave them the vouchers. Call the front desk and the 1st person I talked to said they would refund the breakfast but not the water. Then hung up on me. Called again a new person stated that the refund has to come from the restaurant not them, and they will email. The restaurant. I will issue a complaint with corporate.

Front desk agent was rude and lazy! As we arrived late I think he was tired and made no effort to help us. As compensation he gave us vouchers for breakfast but it ended at 9:30! Very very early for us…

Overall the stay wasn’t bad. The beds however are not secured, and was loud when moving around on them.

Our room was great. The clerk was sweet and polite. Gotta love Double Tree warm chocolate chip cookies! She answered my question about our room location without batting an eye - didn't consult a map of our floor before completely misinforming me. I specifically did not want to be near any public rooms. She said, "Oh, no; it isn't. No worries." Yeh, right next to/sharing a long wall with the Fitness Center. The room was GREAT. The door comes with a covered peek-hole. I didn't have to tape a patch over it. Foyer light worked at our will - yea, rather than the bothersome energy-saving light that turns off is no one moves through it's "detection" space during the first 20 minutes it's on. Thank you Double Tree for realizing frequently folks just need extra light in the room. Bathroom door stays where you put it. Great nitelight inside. We could leave the door open just a crack or wide to air it out. We hate bathroom doors that literally spring right closed, almost causing injury. We usually must prop those open with a couple towels. Sliding doors are the

The hotel is nice and comfy I only gave it a 4 star due to they didn’t clean are room nor give us extra towels in are 2day stay

The check in was pretty easy, the room was surprisingly large. What I didn't like was the attitude about my reservation being through hotels.com. "I have to give you room 311 since you registered through a third party." I'm sorry, am I a lesser person because I need options when traveling? I needed maintenance twice (I've never needed maintenance in my life at a hotel) but they were prompt and friendly. More importantly, he fixed the one problem. The other problem was above his pay grade.

Convinient, easy access to all freeways. Staff was great Room was dirty, hair everywhere, towels had a smell to them.