We have stayed here before and the first thing is that the key cards never work on the first try. With that said, the room is clean and comfortable, however, our bathroom definitely had some wear and tear. The shower was really hard to turn on and did not regulate temperature well. Then our view was really as bad as it gets (see pic). Overall, just okay and not a good value for the money.

The staff we encountered were all great and helpful and we have absolutely no complaints there. However, there were some issues that I was really surprised to encounter at a Hilton property. The cleanliness of the property needs a lot of improvement. Our room had some issues and it seemed like housekeeping had not paid a lot of attention to details. There was a sticker of some sort on the bathroom floor that could have been scraped up. There was random garbage alongside the bed like a bottle cap and the corner of a wrapper. There was a prominent stain on one of the mattress covers. We found a pair of shoes from the previous occupant by the window. The coffee station looked like it had been hastily thrown together and there were no coffee cups and the ice bucket was also missing. There were ants in the refrigerator and later we found ants crawling on our snacks on the table. The two garbage cans on either side of the back door were overflowing. There were no recycling options that I could find on the property. The photos on the Hotels.com website show a hot tub next to the pool, but the hot tub was completely tiled over so that was a big disappointment. The breakfast in the restaurant was the same quality as the free breakfasts offered at most hotels, including other Hiltons we have stayed at. We ate there because of the convenience, but for $16 we expected the quality to be much better than it was.

My college-age son and I stayed in a suite while visiting my parents at StoryPoint down the road, so it was great having a lot of extra room and privacy. One main room includes two king-sized beds, and the other main room includes a desk (where my son parked his laptop), living area with sofa and chairs, plenty of lamps, and a kitchenette (with microwave, mini-fridge, coffee maker), which was especially helpful one night when we warmed up take-out leftovers. The bathroom includes a shower plus a jet bath tub. This Hilton is our go-to hotel every time we visit, and the location is excellent, with the mall directly across the street, and plenty of shopping and restaurants in the vicinity. My son got in a workout in the weight room. There were a few issues with the room. A door knob for the bathroom came off, a train rack in the closet was loose on one corner, and the TV in the living room section did not get service, but the front desk was very responsive and repaired the doorknob while we were gone. We just used the TV in the bedroom section. It wasn't a huge deal, but the ice machine on our floor as well as the 2nd floor did not work. Everything was very clean. Towels were changed, beds were made, and everything was tidied up every day. Sheets were not changed, which was unnecessary and much more environmental. This hotel is not super luxurious, but for family members wanting space and convenience location-wise, it's a comfortable, tasteful, and reliable choice.

Grear

Only issue was the shampoo was either empty or the pump was broken. A very minor inconvenience to an otherwise excellent visit.

I always stay here when visiting home for Thanksgiving. Good price for the condition of the property and friendliness of staff. However, the continental breakfast is barely that so be sure to make other breakfast plans.

We will select alternate housing next time.

Family was in for a special birthday celebration. Daughter has 2 children under 5 yrs. A "Pack n play" was provided for baby with an adjoining room for the adults.The kids loved the pool, not to mention adults! The in-house restaurant is a local favorite with a nice bar, happy hour & restaurant with an eclectic menu which is well prepared & reasonably priced. The staff are all pleasant, responsive & welcoming. We had a lovely weekend visit.