Rooms need updates cracked walls, stained curtains. Patched walls, refrigerator didn’t work. Breakfast had slim selection.

Nice hotels

Clean, convenient, good value.

Nice location

It was a beautiful experience. Clean and peaceful.

Good

The rooms and property were in excellent shape. BUT: I asked for a quiet room and the clerk just said: I assign rooms as they appear on my system. I ended up with a room on the RT84 side of the hotel. I didn’t get much sleep due to the highway noise. If you stay there ask for a room in the backside.

Everything was fine except for the TV. Some buttons on the remote were not working, so I asked for a new remote. The desk person changed the battery (which I told him wasn’t the problem) and the remote still didn’t work. He then gave me 2 other remotes and the same buttons weren’t working. I went back down and told him the TV was the problem, not the remote. He told me he would have the TV replaced first thing in the morning, as this was about 8PM. The next morning the maintenance man came up with a remote to swap out. I explained the whole story to him and told him the TV needed to be replaced and he insisted it was the remote. He left the room and I told mim emphatically “don’t bring another remote!” He came back in 10 minutes with 2 remotes! After 5 more minutes, he told me he needs to replace the TV. REALLY? He then replaced the TV and everything was fine. It only took 5 trips downstairs (the phone in the room didn’t work) and 16 hours to fix the problem, which could have been done in the first 15 minutes.

We checked into room 307, went to dinner. When we returned key card didn't work. Went to lobby and he fixed it. When I went back to 307 someone else was there with my wife. Room was assigned to someone else while we were gone, reason the key didn't work. Wentto desk and he straightened it out. Someone else comes to 307 with Pizza and beer ad was confused that we were there. Not Happy!

Able to accommodate us on the spur of the moment. Kind considerate staff. Clean, nice place. Great breakfast.

We stayed at this hotel for 6 nights and the room was never cleaned. We never got clean towels, the sheets changed or had the garbage picked up. When I requested another nights stay and asked for the room to be cleaned, I was told it would be done. It never was. Our key cards had to be renewed daily, they never worked. I am a handicapped person and I had to keep going up and down floors to get a card that would work. Also, I complained about non handicapped people using the parking spots behind the hotel (the same person used it almost every night we were there) but nothing was done. I will never go back to this hotel.

It was a quick getaway. Hotel was nice and the room was clean

The breakfast was really good, the people that take care of the kitchen/breakfast area were very nice and helpful. The person that checks people in should be retrained. He has no clue what he’s doing, tells you “I have your adjoining rooms ready for check in” then when you arrive tells you that he already gave them away.

Sad and drab interior and room. Floor in entry way of room was sticky upon arrival. I would be scared to see what the room looked like with a black light. Shower head not built for anyone over 5’9. Multiple strange notices (hums, screechs) in hallway and room. Hotel Downgraded my room and the manager Ravi refused to refund me the difference ( less than 40 dollars ). Sleeping in your car is a better option.

It was fine for the price. Our room smelled strongly of vinegar. The bathroom had hair on the floor and there was dirt in the corners of the entire room. Breakfast was pretty basic and seemed to not be fully out. No ketchup. Grainy eggs. Very limited choices

They are doing some renovations currently but it didn’t impact us at all.

We have been here several times. Hotel needs some updating. Air conditioner was noisy, had to wait several hours for the room to be cleaned. Staff is limited so if there is a problem you have to wait for help.

Very convenient and easy access to I-84. Best price around and place does fill. Reserve early!

Under renovation. Our room seemed half done. Light fixture hanging off the wall in the hallway. Nice to have breakfast available, but it was mediocre. Staff was friendly and location convenient. Next to Target!

Very convenient to Highway, it was undergoing renovations, but what was finished, was nice. Second floor is accessible without stairs or elevator via an elevated parking lot in the back which was nice. People were very friendly and breakfast was adequate. I would definitely stay again.

I was there while on the road home from business but was very disappointed to find the restoration not finished since my last stay in October. The shower mechanism was stuck so I couldn't get hot water. The breakfast was pretty disgusting - rotten apples were offered and the eggs were slightly gray. Not a good value for money at all.

Ice machine was broken. Alarm clock was set for 3am and I couldn’t turn it off. The heat/ac vent squeaked so bad I had to shut it off which made the room hot. Fan in the bathroom didn’t work. Freezer in the fridge was broken. Had to call the desk about a group essentially partying in the parking lot which kept us up. Pillows were 2/8 full and the bed was super uncomfortable. Never going back.

Very easy to get to

Good

Booked the wrong date by accident I actually stayed there the weekend before. I waited 20 min from 1:25 am in the morning till 1:45am before someone showed up to the desk appeared to have been sleeping. Staff was very uncooperative rude and condescending. They were not willing to transfer the date. So, I paid for the room again. When got up to my room the door was propped open, and the lights were on, and the room smelled like marijuana. I turned the fan on and slept in it for 4 hrs. went downstairs to talk to management and he was also sarcastic rude and arrogant. When went to walk away laughed at me. Will never stay here again terrible experience.

They didn’t have our expedia booking. Took nearly an hour to resolve at 2.30 AM! Then they wouldn’t let us have breakfast because we were 15 min. Late (for a self serve breakfast) in the morning.

My room was recently renovated and in good condition. Renovations ongoing for other rooms. Convenient location.

It was an okay hotel. The staff at the front seemed a bit unhappy with me everytime I spoke with them but they did assist me as required, perhaps it was just their facial expressions? I didn't try their breakfast but I saw they had a nice kitchen/dining area for it. The mini fridge in the room kept ticking. I didn't like that our king room had hard floors because it was echoy and we could hear everything our neighbors did ... It was clean enough, nothing sketchy, it was an okay room.

Convenient and clean, good diner for dinner. Better breakfast than most hotels.

I will recommend this best western in bethel connecticut to anybody and families.

The bathtub did not have a plug. It was cold but I got an extra blanket. No way to turn up the temperature

Reasonably priced with a nice breakfast selection. Convenient to highway travel with a great dining option nearby.