Staff was great! Very accommodating. I only have one small complaint and that is the coffee and cups In restaurant. Need to upgrade all coffee cups to much larger ones. I had to try to balance three coffee cups to take up to my room because the cups were so small. Coffee was not very hot at all.

The room was clean and the bed was comfortable.

Very nice and cozy

The room was clean and had a decent view, but had seen better days. Highly recommend the bar/restaurant in the hotel, and the splash park, though a bit pricey, was a good way for the kids to kill a few hours and the parents to relax.

My 17yo and I were in town to attend a campus tour at Oswego. We checked in our room and quickly learned that all of the rooms surrounding our room were there together - they were loud, partying, pounding on each other’s doors, yelling in the hallway, and their young children used the hallway in front of our room as a play-space. This was all happening after 10:30pm. I called the front desk - they were accommodating and moved us down the hall. Unfortunately, we ran into the same issue with the new room, as well. Only this time, the neighboring adults AND their young children were noisy and using the hallway as a play space. The adults would pitch rubber bouncy balls down the long hall and the kids would run & scream after the ball, bouncing off the walls and neighboring hotel room doors. Then - the toilet failed in the second room so we called the front desk. I was given a plunger to fix on own but the issue was not a toilet clog - the toilet simply did not work. They moved us again. In that interaction, I learned from the hotel staff that they put families with young children on the 4th & 5th floors - if you value any kind of sleep, ask the hotel to put you on floors 2 & 3. And why didn’t they just put us on a lower floor from the start? The front staff really did try to accommodate, they offered a discount due to all of the issues and the head / mgr front desk person was very nice - but this hotel is an absolute nightmare.

Liked everything.

We always stay here whenever we bring our son to college. Love the view of the canal but the beds were uncomfortably. Very friendly and professional st.

Room was very noisy, band below room and movement of furniture above room made sleeping nearlly imposssible, Bed mattress was as hard as a rock resulting in tossing and turning all nite long. Location excellent and facility in good shape. Hotel ad showed a pool. Pool not in there facility but in the the nextdoor facility. Because of hard mattresses will not use this hotel again.