The room had an odor that we could not get out the room . The front desk my old us a lot of people complain about the smell but it’s nothing they can do at the moment . The buffet workers were rude for breakfast . The pool amenities was not available . The front desk workers were rude and discriminating. No understanding or respect for someone with a special need child . Things in the room were broken & maintenance never came as promised . Parking was a hassle . I didn’t feel safe , they had a lot of young people there & the property had no control of things being done at the property . Police was called because of a disturbance. They are always short staff . The rooms are all the same size . Can pay for more with rhe suites but it is not worth it .

Poor all the way around front desk employees poor attitude. Closed pool because to many people were trying to use it lied and stated it was high chemical levels in the water. Ruined serveral parties yesteday do not book and stay here

Phone is broken, toilet handle is broken, water is grey

Check in was good, the extra $6 for parking was a surprise & the "king sized" bed was most definitely NOT a king....it was a tiny bit bigger than a queen.

Overall, it is a nice hotel. Parking is $6 per night which is not communicated until you arrive. A lot of families had kids there for the weekend and MANY kids were running up and down the hallways and playing in the elevators into th wee hours of the night (2 a.m. specifically). They would have gotten a full 5 stars if anything was done to enforce some sort of curfew.

Older hotel. Furniture and carpet needs updating but the staff was friendly. Not able to use balcony so not sure the point of having a special balcony room. There was an altercation in the lobby and police called. Walked to the theater next door where staff was very kind to let us in to wait for the all clear to get back to our room. Sad this happened because we were having a nice time in the bar playing games.

The first room felt like a igloo It took maintenance 45 minutes to come to my room and check the heat. After he fixed it, it started blowing out hot air when I came back it was blowing out cold air again then after they get me a new room that room was also cold I called downstairs. No one answered. I got up early in the morning and left.

The owner of the hotel was being very Reishus where other gas is brought big boxes of food because everything that you would have a party other people brought all I had was candy bags for the kids and he single me and my grandkids out

Nice hotel, shower needs a good bleaching, everything else was nice, room was great

Lots of kids running around playing with the elevators and getting floors wet from swimming. Very slippery and unsafe by elevators main level. To many kids in pool couldn’t even use it during our visit. Sink was not draining right in our room. Bathroom was dirty needs to be updated and cleaned. Under the couch was not cleaned garbage and things from previous stays. The toilet was wobbling, but they did come to fix that right away when it was mentioned.

I booked 2 rooms. I checked in around 5:30 6pm. I had rooms 314 & 322. I had my two teenager daughters with me. Out rooms were just down the hall. Around 8pm my daughter told me heat wasn’t working properly. I goes to their room 314. Heat was blowing cool air digital thermostat only went up to 77 degrees. I went to front desk to speak with someone. I told her my issue and she said the colder it is outside the longer it takes to heat room. I said will it’s only going to 77 degrees. I was told that’s the highest it goes. I go back to my room 322. I turn my heat on 80 degrees. I see my timer within 20 minutes my room was heated. I went back to 314 it was still blowing cool air. I went to front and said I think heat isn’t working. I was told okay I’m going to move your room but you won’t have balcony. I said okay then to be told your kids will be on the 5th floor. I said that’s fine. I was moved to 514. Only to have another issue. The toliet wasn’t flushing. I want to front desk. The engineer was sent up to fix the issue.

Lack parking is a major problem at this facility and to be charged for it is a double whammy.

Workers standing around talking to each other while I was checking in. Very unprofessional.

We have stayed at this property for years on annual Thanksgiving trip. This year the hotel disappointed in every aspect. Couch had stains, no fresh towels due to towel

Outside of noisy neighbors on our last night it was a very pleasant stay. Staff was exceptionally friendly; will certainly stay again when in the area.

Excellent

It’s a really nice hotel in a location that will accommodate all your needs. My problem was with the night manager who blamed the wrong hotel guests. He also called the police to have the guest with there children put out of the hotel at at 1:30 in the morning, for something that was not there fault. The manager on duty that night needs to go get some training in people skills. Because the situation could had been defused with a little kindness from the manager. I was upset because the manager was not considerate of the other guests, and I could not go back to sleep.

Very clean and staff is good

Very nice place to stay. Great service, at a convenient location.

The main reason I booked this hotel over others in the area was because of the indoor pool. Sadly, this pool was not heated so it is not pleasant to swim in during the fall/winter. Keep this in mind when making your reservation. In addition, they have multiple times during the day when they close the pool facility for an hour at a time AND they make you get a wristband at the front desk so using the pool facility is a hassle anyway.

Large rooms. Good price point. A little dirty but tolerable. Gets a little loud after hours due to the restaurant downstairs in the atrium. Get a room on the top level.

Thank you for another great stay! It is always a pleasure to stay at this hotel. Very reasonably priced, convenient and clean.

We had an extremely rude person at the front desk once we arrived to check-in. Talking to another associate and showing pictures to each other while we stood waiting to check-in was very rude. And once we were finally helped , it seemed to be an inconvenience to her that she had to help us.

The hotel was okay for the price but slightly tired. We had two separate rooms. We wanted to put our computers in the safe when we went out, but It did not work. They sent a tech. He said it needed a new motor and he did not have one So we tried the safe in our daughter's room. It, too, was broken. The $20 breakfast wasn't great. But the price was okay.

Great place to stay. Larger room size and very clean.

The property was fine. Room was very nice, staff was great. HOWEVER , through Expedia, I reserved a room with 2 queen size beds and when I got there, I was told that EXPEDIA changed it to a room with only 1KING SIZE BED. I was traveling with 3 adults and so someone had to sleep on a roll away because they were sold out of other rooms. That was unacceptable . After a long flight we did not need that inconvenience and if EXPEDIA could not confirm the reserved room then I should have been notified so that I could make other arrangements. I am very disappointed and I will think twice before using Expedia again. I paid for a room with 2 QEEN SIZE BEDS . Someone from Expedia needs to rectify the situation with me.

The hotel was amazing the service is top tier and i will be coming back!

Very nice place love thos hotel

We booked a king bed and pull out sofa through. The hotel said what they got from Expedia only showed 1 person. We had a king bed and no pullout. Kids had to sleep on the couch and floor. Hotel was booked.

It’s says free parking but we had to pay $24.00 per room for parking.

The wait for the elevator was horrible. Such a huge hotel with lots of guests with just one set of elevators

This property should be a 2 star. The lobby is ok but the rooms are very VERY VERY VERY out dated. The sitting area furniture looks like a $30 hotel. I wish I could add the pictures. I had reservations for 3 days but I left after the first night. The only reason I stayed was because they would not let me get all my money back. I had to pay for the one night.