You now have to pay for parking $15/night. This wasn’t the case last year when we stayed. Was trying to buy some snacks at the snack area infront of guest services. There’s a sign that says you have to pay at guest services. The guest services lady that evening was assisting another customer while I was waiting to pay for some snacks. Then the lady skipped me and helped the person behind me. While I waited. Next morning waiting to check out at guest services. The guest services lady was too busy on her phone taking a personal call. To assist me in checking out. I waited. I know it was a personal call because she said on the phone. “Im working right now” continues her conversation. Waited about 5 minutes before she decided to hang up. I think it’s time to book a different hotel for our NJ stays.

I was there with my family

The young man that checked us in was excellent and calm under the conditions when we arrived as 3 buses of basketball teams were checking in. I was very disappointed that we were hit with a $15 parking fee! Very unusual in a hotel in a corporate district with their own giant lot. Usually parking fees can be expected in city locations with limited parking. Wasn’t called out on the listing when we booked. Nobody likes surprises and left a bad taste after overcoming lines of kids at the elevators and checking. Rooms were clean but need updating!

I checked in at 9:30 pm. The lady in front of me showed me a video of Bed Bugs in her bed! Of course staff was trying to keep it quiet. Once i checked in 3 buses of French speaking high school students arrived. The were loud rowdy and were playing on the elevators not letting other residents on. Kids were yelling, screaming in the hallways until 2am in the morning. I called Hotels.com to get a refund and the Embassy Suites denied the refund because i stayed in the hotel. How am i supposed to find another hotel reservation at 11:30 pm at night! They made no commendation for the guests that were disturbed due to their other guests. They would not provide a refund and they have Bed Bugs!!! My room was old and the bathroom tub was dirty. Hotels.com should not endorse this hotel. I would give a negative rating if i could! I hope they lose business because guests shouldn't be treated this way! They wwre paid before I even arrived! They need an overhaul with their staff and need to have more than one security person on duty. Hotels like this need to be reported. Go elsewhere. A dog would do better at a dog pound!

Great staff. The breakfast was a high point.

The hotel is well maintained and clean.. room was as shown in pics and as expected.. not sure worth the cost could be cheaper but would recommend and stay again.. however there’s $15 dollar a day parking fee which is a rip off as you’re in the lot of the bldg with plenty of parking. Nothing special to warrant the fee besides a way to make more money. So for that I’d choose elsewhere

We had a really good stay. The hotel and the rooms are clean. The rooms are spacious but need updates.

Lobby is nice. Space is good. They offer complimentary breakfast and drinks. Room not very clean. We found clumps of hair, used crayon, used straw in the room. Tub was filthy. Water in tub took a long time to drain. Closet a little dusty. Pool water was cold. You have to pay for parking.