I would not be complaining if it was a 3 star hotel but for a 5 star it was an absolute let down! Positives Really good beach and swimming pools. Service was good too. The room was spacious. Negatives Quite dated hotel but at least it was very clean. Unfortunately overall I found the stay quite disappointing and it felt like a rip off. I paid 1300 USD for 2 nights but there were no robes or slippers in the room. The towels provided seemed quiet thin and cheap. Not what you would expect from a 5star 650 USD a night hotel. It turned out the parking has an additional cost of 25 USD if valet or 15 ISD if self parking per night. 150 USD were charged to my card for each night as a deposit which will be refunded in 2 weeks time. It is not clear why does it take so long for the refund? Everything sold on the premises was quite overpriced On Hotels website it is stated that the hotel had sauna and steam room, it turned out there is no sauna and the steam room was out of order. Bed linen felt really good quality but there were stains on it. There was no Netflix and all the movies were on demand and had an additional cost.

Don‘t expect quiteness and a relaxing atmosphere. The disco music at the pool area is very loud, on all day and is heard still very loudly in the rooms with your balcony door closed. Not what we thought of when booking this hotel near the ocean. Ruins the hope for recreation and peacefulnes. We asked several times wether the volume of the music could be lowered but nothing changed.

Upon arrival make sure to avoid the concierge. They will attempt to upsell you on plenty of things you do not need like a $175 a day 10X10 pop up by the pool that they try and call a cabana. The food at the resort is VERY good but also VERY expensive. The breakfast buffet is $34 each and there is no where else to sit and eat in the morning without leaving. Remember to pack a tumbler and make your own drinks. Drinks range from $12-$18 The resort is pretty far from old San Juan 45/55 minutes. The rooms are completely neglected. The mattress didn’t even have a fitted sheet. There was no mattress cover, and the mattress itself was absolutely disgusting. They don’t have a cleaning crew at night for the pool and hot tub area and you can’t use them after 10PM. You can’t even use the lounge chairs in the area. A lot of the staff were fun and did their best to make sure you felt comfortable and were enjoying your time. There are no managers overseeing the day to day. Some staff would sit on their phone and be annoyed to make you another drink at the swim up bar. The beach was great, the pools seemed clean enough. The area around the pools needed attention the entire weekend. No attempt was made to clean. We found a really fun jet-ski tour on the beach which was so much fun and worth the $140. Make sure to look for the tour and not just the rental. This place was definitely not worth what we paid for it. The food was the only good part and it is as I said very expensive.

Someone stole my shoes at the pool/ beach and it is supposed to be a secluded beach. So it’s has to be the people at the property. The staff didn’t look for it much. Very lax attitude

We really loved our staying at Wyndham. We visited Puerto Rico to celebrate our friend's birthday and the hotel exceeded our expectations. The hotel is upscale with beautiful pools and palm trees around. The food also very good with many options. Angel the concierge helped us to accommodate and he was extremely helpful professional and went above and beyond. Highly recommend this place

A very nice hotel in a gorgeous location. The staff was particularly terrific. My only suggestion is that the hotel could use a bit of an update.

The property itself such as the landscaping and lobby areas is beautiful and well kept. However, the rooms need a lot more attention. The first room I stayed in I believe was 5046 it smells like mildew as soon as you open the room door that is the welcoming smell before entering the room. I had to keep the balcony door open the entire time I stayed in the room and requested a new room because the room I paid for was not available which is how I ended up in this room. The rooms need a dehumidifier seems to be a problem that needs to be addressed. While at the firepit one night another guest that was on the 3rd floor stated that their room smells like mildew. The carpet in the hallways need shampooing because you can smell the moisture there as well. I know most of the attention is put into the "owners" side of the resort, but the "renters" side needs some attention. Overall, the property is clean as far as the lobby area and landscape. The view of the ocean and resort from the rooms are breathtaking.

Close proximity to the pool. A very large lobby area to hangout in. A lot of seating choices inside. Prices on food and drinks were high.

Beautiful location. Beach was perfect, not too crowded, clean, plenty of chairs available. Linens- towels, throw rugs etc… could use an upgrade

This property is beautiful great service. The people are nice and willing to help with anything you need. The only thing that I did not like was not being able to pay with cash. Other than that it was amazing.

Great beach ( east and west), good range of amenities, lots of activities, friendly staff, good value - Small exercise room, dogs in hallways, room(s) smelled of mold, mosquitoes / noseeums at dawn and dusk. DON'T use onsite jet ski service. Dangerous (they let another passenger on drunk, didn't have emergency shut off keys), and guide spent time on shore recharging cell phone while we floated around aimlessly!

Hi, we have been staying at your resorts for over 12 yrs. You have mold problem in your rooms. We tried 3 different rooms and they all had the same problem.

This property is in a very inclusive, gated area, which was nice but also ended up being very expensive having to Uber anywhere outside of the property. We like to do laundry while staying at a hotel, so we can leave with clean clothes. This resort states that they have laundry facilities available, but doesn’t include that they are for margaritaville guests only, to which we found out too late. The women’s at Roots on the go are unbelievably rude, the wait time in between courses at Palio was ridiculous, especially when we were paying over 800$ for our check. Our room was serviced once in the week we stayed there, so be prepared for Sandy sheets and floors if you go to the beach. I talked with multiple people about our issues and how upset we were, they finally cleaned our room the day we were leaving and sent up fruit and champagne to our room after dinner. We donated that to a couple who looked like they were there on their honeymoon. Overall the area is beautiful, but be prepared for everything to be ridiculously expensive, rude employees, and any issues that arise, no one seems to care to fix. Not worth the amount of money we spent while here.

The resort was amazing…my kids love the pool and the water slide… it’s 10 min from Monserrate Beach that beach it’s beautiful…. I will definitely recommend its absolutely beautiful resort. A lot of the reviews I read before talk about mosquitos bites… that no will happen a less you seat outside in night time on the dark… it’s no mosquitos in the rooms o inside the resort. So no pay attention to that reviews.

Our room was in the Marbella Ocean View section of hotel and I’ve added photos of what the view is like from the balcony. Room overlooks the pool with ocean beyond. Overall we enjoyed our stay at Wyndham. The staff were friendly and helpful, gave good recommendations for places to eat and activities near or around the resort. We were there over New Years so the place was very busy with lots of people around, plenty of folks there just for NYE parties etc. This made the lobby area pretty loud at night. They have a restaurant in the lobby where they play live music; this can get loud. Our room was quiet though and comfortable. Accommodations are a little dated and TVs are not smart-capable (ie no apps like Netflix). Hallway area had a weird smell but this may be due to people coming in and out of hotel fr pool/beach with wet shoes. Food was decent; there are plenty of options from restaurant to bar food to on the go pickup to room service. The hotel is pretty isolated and you need to get a car or Uber/taxi to get anywhere. People looked at us funny when they saw us walking around but we would have rather been able to walk to local spots if possible. Security gate at entryway did make me feel more secure and comfortable in our decision to stay here. Pool is nice; if you have kids they will love it. There are a few planned activities in or around the pool each day which are mostly kid-friendly. Overall we had a good time :)

Something for everyone here. My friend not complaint is that the rooms were humid even with the air con on. It was cool but still damp. Counter top’s and surfaces felt slightly damp at all times.

Food

My husband and I had a great time. Loved the fact that the keys were bracelets ! Our stay was very relaxing. The room was clean and the resort had great and convenient amenities. Multiple restaurants on the resort, all bookable online.

We were there to celebrate my wife's milestone birthday. The staff made every effort to make this a special evening including a complimentary bottle of champagne delivered to our room with birthday cake. On New Years Eve, they had a great party throughout the entire facility along with fireworks at midnight. An amazing place that we will definitely visit again.

Great food and service. Restaurant had an overbooked and had us in breakfast area at Italian restaurant but ended up getting us back into the actual restaurant and took care of us on our tab as well. Really was the only negative.

loved the golf, tennis, pools, beach and proximity to the Yunque National Forest.

The rooms here are very dated and the food is way overpriced. Service at restaurants was generally good, though a little slow. We enjoyed our stay overall, and the people, beach and property are all nice, but because of the condition of the rooms I would say it is only worthwhile if you have a good deal and pay less than $400 per night. Wished we rented a car as well!

Would like to see more vegetarian and vegan food options

Great property, rooms need some upgrades but my family had an amazing time

Great safe vacation place for families.

I expected better. A lot better for that price. My room wasn’t properly cleaned (found hair in the bathtub), tv/remote not working (I work in Tech, so we are not talking about technical difficulty), and the furniture in the room had rust marks on them. The resort activities are amazing, but there’s a minimum bar that maybe my room specifically didn’t meet.

The Wyndham Grand Rio Mar is such a nice, family-friendly resort! We stayed there the week right before Christmas, and the resort was beautifully decorated. The location is great with access to the beach, there are multiple pools, and the rooms are quite comfortable. There are wonderful restaurants at the resort for different cuisines and price points. My favorite was Iguanas for a very special dinner, and Marbella for the impressive breakfast buffet. Service was very friendly and resort itself was clean and inviting. I loved that there was lotion, shampoo, conditioner, and body gel out of dispensers. I wish the hotel did the same for hand soap instead of using bar soaps. I also wish there were places to recycle across the resort. Finally, we stayed there 5 nights and on one day, housekeeping completely missed our room, so that was not ideal. Outside of that, everything was excellent and I would recommend Wyndham Grand Rio Mar!

The overall stay is relaxing and comfortable. We stayed for 4 nights and the lobby area is nice. The resort breakfast menu was exactly same for all days which was bit surprising. Food options are limited within the resort and personally believe the cost is comparatively high. Rooms (ocean-view) are of regular type. However, the facility is very family friendly.

The stay was great overall, nice facility. Pretty. My only issue was with one of included exercise classes. I didn’t know where to go and I had to walk around to three people between front desk and spa and who didn’t know and one said there wasn’t a class. I did end up finding the instructor and was able to do the class. I also didn’t get my receipt emailed upon checkout, I texted a few days later and they sent it right away. Texting option is nice.

Stayed 3 days and while the resort outside was appealing the dining options could have been better. I do like the fact the resort was on the beach and the resort had multiple pools other than that it was really subpar. I’m kind of accept the attendant that checked me in didn’t ask if it was ok if my room was over the parking garage. It was irritating cars were in and out. Also what’s the issue with the grass being cut everyday of my say at 8am. That bugged me. Hotel was not crowded seemed a bit slow. Not to mention everything there was expensive. A piece of carrot cake was 19$ and there are no cash options. Card or bill to the room. Over all the stay was decent.

The staff was wonderful the carpet needs to be redone one the west wing had a bit of a smell … but hospitality and customer service was awesome

Grand Rio Mar has a wonderful property. The beach is beautiful and not crowded. The golf course was nice but we were a little disappointed that the 'ocean' course only had a single hole on the the ocean. We had a lot of fun at the casino and the bar. My only complaint about the property is that the rooms themselves are dated and could use a renovation. A simple improvement would be to add rugs to the rooms particularly in the living area under the coffee table to warm things up since the floor is all tile.