The only thing I have a complaint for is that the floors were not swept in our room. There were dust balls flying everywhere when we got there and the rugs were filthy.

Great hotel, friendly staff, clean rooms

The maid service was terrible. Took the dirty linens but failed to leave any clean ones. Did not empty trash. The carpet was in need of cleaning but they did not vacuum it. We called housekeeping but the maid never returned. The front desk was great. It was a shame the housekeeping was so bad.

All good except the price changed from booking to actual check in.

We arrived late on a Wednesday just after midnight. I had asked for my room to be close to my father's (he is 71 y/o). The room they initially gave me was absolutely filthy—unmade bed, no towels/soap, dirty towels on the floor, etc.. I called the front desk and they moved to a different room on the other side of the building from my father. This one had a leak under the bathroom sink that was flooding half the room. I called the front desk and the unapologetic guy working that night was like "either we can send a repairman to your room or we'll move you 3 floors up" (which was not what I wanted bc I wanted to be close to my dad. They sent a repairman to my room and by about 1:30, I was finally able to shower and try to go to bed. Oh, did I mention that the sheets on my bed were ripped? The rooms themselves are...fine. Very hard flooring, the showers are weak and it took 4-5 minutes for hot water to start coming out. At no point did the staff here do anything to make up for the bad experience I had. Furthermore, the hotel is EXTREMELY noisy—there was construction going on in the morning and also very talkative staff just outside my room at 8am. I never slept past that point. Since they're doing some remodeling, many common areas are filthy and, perhaps even worse, the entire place smells like a cheap cleaning solution. We were in town for a wedding and the locals there were all touting this place as a good hotel. They were clearly wrong—I will never step foot here again.

Stayed in town for DBHS function. Easy to reach hotel, good restaurant, nice lobby.

Beautiful place but parking is not the best. Plus lighting in parking lots and path to hotel not well lit.

Check in was not available until exactly 4p. Which was an inconvenience for us. The front desk staff was very kind and apologetic. The entire entry are was FULL of approximately 30 drunk golfers cheering on football. It smelled like a frat party. And continued to smell like stale beer the entire night even after they left the area. It was obnoxious.

Great place to stay! Something for everyone!

This is a beautiful place to stay. Beds are comfortable and it’s very clean. Staff is excellent and helpful. Unlike most hotels they treat people with dogs the same as everyone else. It’s a beautiful room, not one that they don’t care about.

We came in for a wedding the night before and the resturant was absolutely amazing as was the bar. Friendly staff and great service. One memeber of our party asked to change rooms due to construction on bottom floor. and was accomodated immediately. Would definetly recommend.

The parking was quite away from the entrance.

Paid same price for my room as others but my view was of the roof top air conditioning units and other machinery. This room should be discounted for this reason.

Excellent service, comfortable clean rooms. Awesome place to stay

The hotel was beautiful. The only problem was when I needed to take a nap on Saturday around five. There was still remodeling done on the room above me so I could not take a nap with all the banging and drilling that was going on.

We were put in one of their freshly renovated rooms. It was nice. You can hear some hallway noise and some reno noise during the day but it wasn't bad. Biggest downside is we had to pay for Wifi when most places offer it for free. You would think for a Marriot they could do better than that.

Our room only had a chiller fridge, not a real fridge. Had to put ice bags in it to keep things cold. Really need a fridge and microwave in each room. It costs too much to not have them in the room. Not much for dining options. Hotel bar/restaurante closed at 10pm and our conference ran over til after 10:30pm. Just a couple of microwave options at the desk. Most everything around the town closed at 10. Hotel is beautiful and staff is very friendly. Would have been great if we could have brought food in and kept it cold and reheated it. They were doing renovations so hopefully they will make this improvement.

Been there quite a bit. Satisfying:)

I checked in as party of 4. Our room had one wash cloth and 3 towels ☹️

The outdoors were very nice. The room was average, staff at front desk and breakfast server good. The most negative thing was we ended up staying another night, our linens were collected and we were only left 2 bath towels leaving us to wash with our hands. They also do not provide lotion. So all in all the stay was average.

As we walked into the entrance, I was impressed by the layout and decor. The staff was very helpful and friendly. Our room was very well furnished and spotless!

The hotel was clean and there are many things to do at the hotel- dining, golf, fitness, etc. We felt that the rate was very overpriced for the room itself (small, tiny bathroom, no real coffee pot, no microwave, no door to the sink/dressing area, terrible water pressure, no extra pillows/blankets, etc.). For $250 a night, the room should be pretty nice, not just OK.

Had a girls trip and aside from little mishaps that were quickly rectified by the front desk ( ie: rip sheet, stain on sheet and dirty coffee maker) the overall all stay was exceptional and we look forward to staying again in the future.

Conveniently located within walking distance of the Kingsport Aquatic Center. Staff was very nice and friendly. The hotel was clean, well maintained. I was surprised that there was not water and coffee available in the lobby. The restaurant was disappointing, very limited menu with high prices.

The property was beautiful. The room was outdated, but clean. Paid extra for a balcony but was scared to sit out there as the balcony was dirty and had mildew and green moss all over. Looks like it had never been cleaned.

The room service was on point

Awesome

Hotel was clean and staff was friendly. Paid for an upgraded “corner” room. Wasn’t any different than a standard room. Not worth the extra money paid for the upgraded. Had to contact the front desk to get the heat fixed in the room and the tv cut in and out frequently. I will find a different hotel in the future.

Staff was amazing and friendly, beautiful look all around. But the sheets on our beds were dirty and had to ask for clean ones. There was an open condom wrapper in the trash can. No trash bags, had to ask for those. Carpet looks like it needs to be shampooed. Our room was dusty. While at the indoor pool, our 3 kids were scared to death (youngest was traumatized) by a man beating on the door from the outside. The man was intoxicated and covered in blood, trying to gain access into the building. There had been a Christmas party the same night as our stay and a fight had broken out, resulting in the guy with blood all over him and trying to get in. Our overall experience wasn’t great. Our youngest child didn’t want us to even get up to go use the restroom and was super scared because of what happened while at the pool. We’re possibly willing to try it once more, hoping to have a clean room the next time.

The bed was comfortable but the sheets did not fit it. Bottom kept coming off. The bath products were excellent but there was some mildew on the shower curtain. Golf course view is amazing.

Air didn't work, no housekeeping came, there was no food options for lunch

The staff was courteous but slow to provide a crib and sheets for fold out couch. We booked a roomwith 2 doubles but ended up with a room with king bed and fold out.