empty complimentary shampoo

Very good

Awful. First, the check in process is insanely long and it is the first time everyone staying had to show their ids. Never seen that anywhete. For a non smoking hotel the hallways reek of cigarette smoke. The first room we had had poop all over the toilet seat and they had no one to clean it so switched us to a new room that smells horrible. Thankflly only here one night and will bear through it. Definately do not reccomend

Needs to clean better

Pillows were hard and gave us stiff necks. Couldnt find the trash barrel in the room.

No good !

This property is very dated. As soon as you walk in there is an odor. The elevator, hallways and the room smelled awful. It made me nauseous the entire stay. The bathroom was not clean, the kitchen dishwasher was falling apart. Everything was just gross.

Everything was OK according the price. No complaints

Staff was great - super nice and helpful. No complaints there! But! Hotel was gross. The other guests are just filthy with too many loud people in one room, generating food trash they leave in the hallway, smoking in their rooms. Loud children running in the halls. Cigarette butts in the laundry machines. And then ROACHES. When I notified and provided proof on a FRIDAY, I was told no one would be coming to “inspect” until TUESDAY. Again, no fault of the staff - they don’t make the rules. But completely unacceptable that corporate doesn’t act faster. Or better yet, crack down on the guests. Would be an OK place if the guests didn’t bring in roaches and create such filth.

Was under construction, was very dirty around the building. Bed was comfortable.

Was informed at checking in at 630 pm my room was canceled due to overbooked. There were many signs warning about not leaving valuables around and it was apparent there were many non-paying guests on the property. Upgrade to a Holiday Inn express and get the 2-3 star experience this place couldn't've provided based on the quality of the check in area.

Would not recommend this hotel. Bed is loud and not comfortable. Pull out couch is also loud and not comfortable and there was food on the floor once the bed was pulled out. Bathroom is not clean, needs major overhaul and has mildew. Faucet keeps falling off and toilet doesn’t flush properly. Smells like it used to be a hotel in which you could smoke. Grab and go breakfast is coffee, tea, hot chocolate, granola bars and packaged muffin.

The only thing I liked was the price. I guess you get what you pay for. I stayed 18 nights and I slept on the same bedding for 15 of those nights contrary to being told during check-in that I would be scheduled for housekeeping weekly. I finally requested a change in bedding, clean towels and bathroom cleaned. That took 3 days because first the housekeepers "have gone for the day" and then "a housekeeper called out". Carpeting is shabby, toilet seat is child-size, no coffee makers available ("on order"), child noisy. Will not stay again!

Staff was very nice at least, however every time you needed them they took multiple minutes to notice you at the desk even after being alerted. That was the best thing about it. Besides just being a grungy mess the carbon monoxide detector was chirping and needed the battery changed. Whole place smelled like rotten fish too.

Large room, good bed, nice staff and economical

Good for a night or 2

Staff is amazing. Natalia was really helpful. Parking is good, location is close to route number 9,90 👍 thank you!

Suite had no plates, silverware, coffeemaker - just poorly run - not worth the cost - facility being used for special services of some kind for state, I think - lots of trash and just below standard for price!

The staff was very nice and attentive…I would definitely stay there again. Christy was outstanding!

Worst hotel I ever stayed at. I booked it because it was a good value 5 years ago. Apparently it hasn't been cleaned since. The woman at the desk was friendly. That was the best part of the hotel. The kitchen area floor was actually sticky. The carpets were filthy. I tried to book somewhere else but its a holiday weekend. NEVER GO HERE. Trust me.

Location and Convenience was good. Room I was assigned was not ready for me when I arrived at late afternoon. Front desk was quick to assign me a new room. When I came back from my meeting after 9:00 PM there was a person sitting in a car outside the entry door I was to use. Nothing bad happened but it was a little unsettling. Could not find a remote control for the TV in the room.

Not vacummed Trash under sleeping sofa and corners No trash can in room Halls smelled Check-in took a while only 1 worker helping 2 others pretended to be busy Did not have any pillows for sleeping sofa Did not have any parking passes Did not have any sheets for sleeping sofa, when i called to request they stated they were being washed and to go down in an hour to get Left, ate, and returned over an hour later and i had to wait for the blankets in the lobby When we entered the room it smelled as if someone just finished smoking. (Non-smoking room) Never again, waste of money

My first room was disgusting. Finger clippings and hair were on my bed. Trash is piled next to elevators on both second and third floors. I did request a room change, I won’t go back. Second room clean. Staff friendly and accommodating.

It was a very quick trip to Boston for the Marathon! Got in late and left early! The room was clean spacious and comfy! Zero hassle! Perfect! Will do it again next year

Immediately after checking in I checked out of the hotel. To begin with the hotel lobby, hallway, and elevator were messing and there was an odor. The lobby and hallway to my room had bags of trash lined up against the walls. The elevator and hallway to my room smelled like trash and dirty diapers. I booked an accessible room because my husband is disabled and the shower was not accessible and the room was small. He did not have enough room to comfortably get around. Overall, this was probably one of the worst hotel experiences I have ever had. Hotels.com was somewhat helpful but has not yet gotten me a refund for the room- especially since the room I booked was not the room I received.

MAJOR SECURITY ISSUE! 1: I forgot my key in my room when I had left for they day; when I return a person who I had not seen at the front desk just took my word that I was a guest and gave the correct room information - never asked for ID and gave me a key!!!! 2: the keys kept deactivating, very old school keys, but every time (5x) I went down to get my key reactivated not once did anyone ask for ID. I'm sorry people this is a major security issue!!!! Other tenants were constantly propping the outside back door open so anyone could walk in the building. Another security issue. My room's trash wasn't remove from the last tenant and the floors were dirty - when I removed my socks the bottom were brown - GROSS! There was what looked to be old drywall dust in the closest area from a patch job on the floor so that hadn't been cleaned for a long time. The window curtain was installed approx 6" from the window on a straight bar so there was no way to block the morning light. Very noisy. I think people are actual living here. I saw a room that was so packed for a stuff (hoarder) you couldn't see the room. Lots of doors slamming, kids running in the halls and screaming, stomping on the floor above me. On a positive, the staff was very friendly.

The property is dirty, floors could only be walked on with shoes, no bare feet. The only one employee Christie was pleasant. The 3rd shift person sat in the break room socializing with a male person. When asked if the floors would be vacuumed and cleaned we were told talk to the manager. I would never recommend this place.

The room floor and hall floor we filthy dirty, the staff said they did not have workers to clean, the rooms did not have pans, utensils, or coffee pot as advertised. Never will stay here again

This place was so bad that we left after an hour. Girls at front desk were nice however the hotel is run down. The room smelled. Dog feces all over the back lawn and walkway. Big signs in the parking lot hotel is not liable for theft. We were traveling with our camper and we worried about a break in. I am not sure why Hotels.com has this hotel listed.

Dirty place

Great place for vacation or business some days. The room was cleaned but some thing are missing , but the experience was good.

Breakfast was only coffee and pre packed muffins