No towels in gym & pool was closed. That was not noted when I booked

Hotel was having renovations completed so it was noisy until about 6 PM room was too hot and thermostat did work very well so we just turned the air handler off.

The room and service was great. Bummed that the pool wasn’t available and that you are now charged for breakfast when it used to be continental.

Unfortunately we were not told that the reception area and pool were under construction and closed. My family was looking forward to swimming.

The hotel was under construction! The lobby was closed. The pool was closed. The noise level in the early morning was unwelcome! I wish the construction was noted on the booking page. I would have chosen another hotel.

Property was under construction and I felt wa extremely over priced for the condition of property and amenities. I will never try to stay there again. I feel they should reimburse me. I was sent to another hotel and it took 2 hours to get checked in at the new hotel. It was a complete joke

Absolutely awful. We paid £145 for one night, and the hotel is a building site. The pool, spa and restaurant are all out of order with tarps laid out on the floor, and there’s no lobby. The only place you can be in the hotel is in your room. Which is dingy. The staff are unhelpful and unfriendly. Despite the hotel displaying a guarantee to “make things right”, they’ve made no effort to make our stay comfortable. We asked for a partial refund because the room was not as advertised, and they flat out refused. The hotel manager has a “you don’t like it? Sue me” vibe. If you don’t care about making your customers enjoy their stay, don’t work in the hospitality industry. Never staying in a Hilton again.

I liked the service and they were kind enough to wait for the credit card to process, the staff was friendly, no rudeness and I will likely stay there again.