My third stay at this hotel. Always clean and neat, service people are very friendly, and the breakfast is excellent. It would have been better if the pool and spa areas had been open on my last two trips, but they were not.

Lacks front desk customer service. Bedroom was a bit outdated.

I love this hotel and stay here 2-3 times a year. Daron and others at the front desk were very good, the breakfast room was well managed, my grandkids love the pool.

I have never had an experience like this at a hotel, especially a Marriott property. I was traveling with my husband and 2 children. I knew we would be checking in late, so I called the hotel to notify them. We arrived a bit after midnight, checked in, and went to our room. We put our things down, and I started looking around the room. The sink was full of dirt, hair, etc. I cleaned it up, thinking that perhaps someone had done some work in the room and left a mess at the sink. Then, I noticed that the sheets and pillow cases didn’t look clean. The same dirt and hairs were on the sheets, with the addition of eye makeup on the pillow cases. I went downstairs to inform the person at the desk. He gave me another room. I went to that room to check it before getting my family and going to the room. This room had hair on the sheets and eye makeup on the pillow cases. I went back downstairs, and was put in another room (this was our 3rd room!). This room was okay. The bathroom floor wasn’t very clean, but we made it work. It was nearly 1 am at the point, and I had two kids with me. At no point did the person at the front desk even apologize. In fact, he didn’t even seem surprised. At checkout, I told the two people at the front desk what had happened. They thanked me for letting them know and said they would have the rooms cleaned. 3 rooms, 3 people, and NO ONE even apologized! The person who managed breakfast was the only person who was helpful in any way.

Newly renovated room, but uncomfortable bed, so not sure if the bed was new. Floors that weren’t carpeted needed mopping, toilet got clogged from 3 pieces of tissue, pool floor was peeling, jacuzzi button was inoperable, but it wasn’t terrible. The location is cool because there’s a lot of food within walking distance and also a Dollar General nearby. What bothered me the most was that I paid for the room via Expedia, but when I arrived, I paid the hotel for the room plus the $20 incidental. The $20 is fine but why did I pay twice for the room? We will see what happens in a few days. May just be disputing a charge with my credit card company. Don’t book through a 3rd party. Oh and someone was smoking weed in their room so the hallway had that strong weed odor.

Showing some wear and tear. Staff was courteous and helpful.

Accessible

It was a great location for us. Near family, a rail trail, Dunkin Donuts, and downtown.

Comfortable and spacious. Friendly, helpful staff.

Room very clean and most everything you need is within walking distance.

Not having a door on the bathroom sink area is awful because it’s right in front of the beds, no privacy for the people sleeping nor the person using sink mirror etc. I was blow drying my hair directly in front of 3 people trying to sleep which we had to use our own extension cords for because the bathroom counter area outlet did not work. Only one mirror in the entire room, and they were doing remodeling on our floor, complete with scaffolding directly blocking our door upon exit at one point.

Checked in okay but room assigned to us had a malfunctioning electronic lock. Couldn't open it with key card. Electronic mechanism kept on flashing red. Went downstairs to lobby to let them know about the problem and we were assigned a different room. This room also had a problem with the door lock mechanism. This one wouldn't shut. You had to close the door with a bang and test it until you made sure it was locked. Our room's carpet was not vacuumed. We found several debris. Shower wall had hair plastered on it - gross!!! Breakfast the following morning was disappointing. We were expecting waffles which we had during the previous week's overnight stay. This Springhill hotel in Morgantown is a disgrace to the Marriot brand.

Staff were extremely friendly spacious rooms will stay again

Very nice hotel. They are currently doing construction so I think that this will be wonderful after the upgrades. The room had some minor issues but it did not take away from the experience. Peeling wall paper, loose toilet seat. Nothing serious that would make me not want to stay here again.

Door to room was a little difficult to open; staff was very pleasant and helpful.

The check in desk clerk was super friendly, efficient and helpful. He was a great first impression.

Bathroom was disgusting. Shower curtain dirty and stained, grout dirty, wallpaper peeling from walls. Carpet in room was heavily stained, would NOT walk on that carpet in bare feet. Beds were small. Pool was not great, but ok. Pool bathroom, nasty. Front desk staff very nice and helpful. Would NOT stay here again.

This hotel needs to be gutted. The hallway carpet on the first floor is disgusting. Stains everywhere. This continues into the room. Our room was so dated and really needs renovation. I will say I was told at check in the 3rd floor is under renovation. Hopefully this means the entire hotel is receiving renovation. The shower and the beds were awful. Water pressure was good but the shower itself is old and deteriorating. We stopped here as a stop to sleep on the way to Pittsburgh. I thought Springhill Suites and Marriott were more respectable than what this hotel is putting out.

my room was well-designed and spotless. The temperature was set appropriately The bed was very comfortable

Great check in. Common area looks clean. Room is dated with several stains & missing / broken tiles in bathroom

Hotel offers a lot of Springhill Suites benefits such as: spacious rooms, nice breakfast, late check out, tub in room, however this hotel was dated and dirty. Stained carpets throughout, stained tub, bed had a full indentation in the mattress, lighting was very difficult to apply make up….could use some updating.

Close to a lot of restaurants and stores. Wonderful staff

Staff was super friendly.

excellent overnight stay.

Very clean, comfy beds, great breakfast.

The property was clean. The staff were kind and helpful. The room did show some signs of age but overall a very comfortable stay. We would stay there again.

No working TV

The location was convenient though, not the nicest part of town. The rooms look nice, but the bathrooms need maintained. The wallpaper is peeling in the bathroom, not sure why wallpaper is in a bathroom, but the worst part was the bathroom tile. The grout is coming out and the pieces get stuck on your foot and they hurt, they are hard and sharp. Also, the tile pieces without grout are also sharp.

Very old building with broken furniture, clogged pipes, broken toilet seats, dirty stained carpet. The staff is very nice and the rooms, although rundown, are clean. In dire need of major renovations.

Hotel is in dire need of updates and deep cleaning. Have never stayed at a Spring Hill suites like this. We were very disappointed. Pool was down too. There was mold in different places of the room, water damage, hole in the wall, with very minimal cleaning done. Sheets did not stay on the mattress because they were too loose. One of the comforters was dirty. Definitely would never stay here again.

Broken toilet Mole No manager on duty ask for call never did

We like the size of the room and the height of the ceilings. We like the way the sofa area was seperated from sleeping area. The pictures were interesting.