First time at a TownPlace, the rooms are nice and a step up from the Residence Inn properties. Staff was hit or miss though, the person who checked me in was very nice and quick. Although the person who checked me out was verging on rude, dressed in sweatpants and a hoody, very short and and kurt with me... very unprofessional. Yes I would stay here again because of the rooms, rates and location, but if staff fall short in future visits I will reconsider.

My husband and I stayed there the second weekend of September 2023. They were remodeling the front desk that weekend, but check-in was very smooth. The front desk attendant was very nice and welcoming. We stayed on the first floor and were amazed at how beautiful the room was. It still had a very light fresh paint scent but that didn't bother us. There is so much storage space, and the rooms have lots of room, unlike other hotels where you have to put your belongings in one corner to free up some space. Although we do not have kids, this hotel is perfect for a family. The kitchen has everything you need, and if it is not there, simply call the front desk and they will bring whichever kitchen appliance you need. The fridge is also a very decent size, That was a plus for us because we meal prep and were able to put everything we had in our two travel XL lunch bags. One concern we did have was the shower. It leaks and leaves the floor very wet, we just stayed there again this past week, on a different floor and the shower leaked as well. But overall, our stay here has been great! It is nice to finally have a hotel we like, and look forward to staying there on long work weeks.

We were not told there were construction at this hotel when we booked .

Ongoing construction during my stay which I did not know about when I booked. The elevator was out of service when I arrived, but staff did carry my bags up. The elevator was fixed later the next day. Access to the shower in the bathroom was poor, shower doors should have opened the opposite from what they did. Clothes closet was in the bathroom and very small.

Horrible! We have stayed here SEVERAL times before and this time was CLEARLY different management. At check in was greeted with less than greeting attitude. I asked for an extra blanket to be in the room and I was eye rolled. We were late for a concert so I let it slide and continued the evening. When we returned we learned that not only had the blanket not come to the room but EVERY DOOR TO THE HOTEL was unsecured. They are renovating, DUST/Ladders/sketchy elevator and UNLOCKED DOORS TO PROPERTY! we were up all night hearing workers up and down stairs and opening and closing doors. Loudest at 4/5 am! When we got fed up, (didn’t even stay for free breakfast), we were blocked in by trucks and trailers. When we asked the front desk lady to help, she argued!!!! She fought us and even tried to convince us that we could SHIMY our way out in our minivan. All while the workers were insisting they’d happily back out of the way but SHE insisted they not. They did anyways. ABSOLUTELY THE WORST! You won’t sleep at all! Noise is LOUD and customer service is the worst. OVER PRICED SEVERELY

It was a nice stay. There is construction going on but after it's all finished I think it will be a GREAT place to stay.

Clean place and centrally located to many restaurants.

Loud airconditioners interrupted sleep. Other than that the room was great.

I’ve stayed at this property several times and what keeps me coming back is the friendly service, close proximity to Downtown Campbell, and it’s just a lovely place to stay.

Amazing location and staff. Typical suite style hotel cleanliness, not bad.

There was construction going on right above us at 9 am on Saturday.

The kitchenette was a nice amenity. As was the refrigerator/freezer.

Manager left trainee alone at front desk who didn’t know how to check people in and didn’t call manager or IT person to help delaying check in for over an hour. Once in room, sofa bed was horrible & manager confirmed they’re all uncomfortable. Manager finally upgraded room to 2 bedroom suite which I appreciated since I was having abdominal surgery nearby and needed to be as comfortable as possible. Both ladies were nice but trainee should’ve called Manager sooner.

The room layout was great. 2 bedroom with kitchenette and refrigerator was nice. There were ants in the bathroom and the cleaning crew left dirty towels hanging behind the bedroom door. The surrounding neighborhood was very cute but we were extremely disappointed in the overall cleanliness of the room.

Very clean hotel. Getting into the hotel is a trifle awkward, due to its location between Los Gatos Creek and Hwy 17 (and not being able to drive into the hotel from Campbell Ave going northward), but that's it. The experience at the hotel itself was great in every way that mattered.

EVERYTHING WAS GOOD

I was checked in to a room with broken air conditioning. They told me it would take some time to work. I gave it three hours, and when it didn’t cool down at all, I asked for a new room before it had to go to dinner. The new room (the only other room they said they had) smelled like mold. A STRONG scent, not a faint hint if something. I had no choice, couldn’t sleep in the heat, so I got in the shower, went to dinner, came home and slept in the stink. The next day, I got up and went out for the day, then when I came back in the evening and was hit with the stench, I asked for a new room again. It was Sunday night, so they had two more rooms. One was one floor directly above the first room, and again, the AC didn’t work (I think they knew this). The final one was right next to the smelly one (one floor down) and also smelled like mold, so I just checked out and moved to a new hotel at 10pm.

Wonderful experience. Full kitchenette had everything you'd need. A clean, comfortable room that worked perfectly for work travel.

The mattress was too soft woke often During the night. Got up this morning with a very painful back. This morning T 8:55am someone was trying to get in my room, good thing I had the latch on. It scared me

The bed was very soft. The bathroom sink very slow to drain, the fixtures in bath tub a had mold around them. Other then that it was an ok stay.

Convenient location

Convenient location

The hotel was convenient and close to where I was going and it seemed very homie. When we got there late, the room was really warm so we turned on the AC. When we got out of the shower, the room was hot. When we checked the thermostat the panel had a flashing code. We instead opened a window and tried to sleep. Because it is next to a highway, it was hard to sleep. In the morning we told the clerk how we couldn't really sleep due to the AC being broken and didn't say anything because of how late it was and how tired we were. Also, the hallways and staircase had a weird aroma like someone dropped food. I might go again if the place takes care of those issues.

The hotel was convenient and close to where I was going and it seemed very homie. When we got there late, the room was really warm so we turned on the AC. When we got out of the shower, the room was hot. When we checked the thermostat the panel had a flashing code. We instead opened a window and tried to sleep. Because it is next to a highway, it was hard to sleep. In the morning we told the clerk how we couldn't really sleep due to the AC being broken and didn't say anything because of how late it was and how tired we were. Also, the hallways and staircase had a weird aroma like someone dropped food. I might go again if the place takes care of those issues.

2 Night stay. Booked for a Bedroom suite for a family of 5. Nice lay out , strong water pressure in the shower. Hot breakfast meal. Surroundings felt safe with a security guard patrolling outside premises. Staff very friendly. Complimentary Laundry soap if you do Laundry there. Overall experience- very satisfactory. Will stay here again in the future.

It was Was awesome. I didnt wanna leave to go home lol...

It was Was awesome. I didnt wanna leave to go home lol...

The hotel is in great location. The room was nice with kitchenette. TV, movie options were abundant.

The hotel is in great location. The room was nice with kitchenette. TV, movie options were abundant.

Have stayed here several times over the years. This last visit wife took shower about 8 a.m., water slightly above warm. I took one shortly after, water warm, not acceptable. Otherwise we like the place and will use again if we need a room in Campbell.

Great place! Very clean. Friendly staff

TownePlace Suites is pretty darn, well, sweet. It's clean, it's affordable, and located right next to Campbell Park, which is uber cute. A pretty decent continental breakfast, too. Plus, free cookies when you walk-in which you can then burn off the clean and tidy gym. Will definitely stay again when I'm in the South Bay.