Incredible hotel with a lovely staff

WE have rented apartments in Playa de Fornells 6 times now and this one was far and away the best one. The apartment was clean, light and newly re-equipped with the best views in the resort and right next to the pool. We would not hesitate to book this again on future trips.

Arrived late following flight delays, after midnight. Access to property appartment 03 was easy following previous instructions. Spoke to reception staff following day, Very helpful and pleasant. The apartment had excellent views and was well appointed. We were informed that restaurant and bar was closed due to staffing issues, we had not been advised throughout the booking process of this situation, but the property was advertised with the facilities being available. This was a disappointment. Had an issue with a local resident over sunbeds. It seems owing to 8 being available, 2 broken, they felt more entitled due to their residency on the complex a further disappointment. On last day following check out at 11.00 am were informed we could leave cases at reception and obtain shower facilities later in afternoon before leaving for airport. On return at around 3.00 pm sadly we were informed that reception closed at 4.00 pm and it was too late for my wife and daughter to shower before leaving for airport having spent our last day in very warm weather!! We were not informed of this prior to leaving to spend our last day of our holiday. Our stay at el Bigantin was anticipated to be completely enjoyable and stress free, given the length of time we have waited to travel. Sadly these issues made it less than completely enjoyable .Regards M.Woods.

Arrived late following flight delays, after midnight. Access to property appartment 03 was easy following previous instructions. Spoke to reception staff following day, Very helpful and pleasant. The apartment had excellent views and was well appointed.We were informed that restaurant and bar was closed due to staffing issues, we had not been advised throughout the booking process of this situation, but the property was advertised with the facilities being available. This was a disappointment. Had an issue with a local resident over sunbeds. It seems owing to 8 being available, 2 broken, they felt more entitled due to their residency on the complex a further disappointment. On last day following check out at 11.00 am were informed we could leave cases at reception and obtain shower facilities later in afternoon before leaving for airport. On return at around 3.00 pm sadly we were informed that reception closed at 4.00 pm and it was too late for my wife and daughter to shower before leaving for airport having spent our last day in very warm weather!! We were not informed of this prior to leaving to spend our last day of our holiday. Our stay at el Bigantin was anticipated to be completely enjoyable and stress free, given the length of time we have waited to travel. Sadly these issues made it less than completely enjoyable .Regards M.Woods.

Great location, with fabulous views. Check in was easy and the staff friendly.

Sea views and location was amazing. Staff at reception and restaurant also really good and welcoming

We enjoyed every minute of our stay. The whole complex is beautifully presented, with landscaped gardens all around. The area is very quiet, and quite hilly, so possibly not for anyone with walking difficulty. We ate locally on several days, but were also very glad to have a car so that we could visit other nearby beaches. The apartment was spacious, beautifully decorated, comfortable, and with everything you could need. Excellent kitchen area and bathroom with good walk in shower and bidet. Balcony overlooking the pool where we could sit in the early evening. Lovely pool with plenty of sunbeds and umbrellas. The staff were very friendly and helpful. Restaurant and bar were in beautiful surroundings, and food was excellent.

We enjoyed every minute of our stay. The whole complex is beautifully presented, with landscaped gardens all around. The area is very quiet, and quite hilly, so possibly not for anyone with walking difficulty. We ate locally on several days, but were also very glad to have a car so that we could visit other nearby beaches.The apartment was spacious, beautifully decorated, comfortable, and with everything you could need. Excellent kitchen area and bathroom with good walk in shower and bidet. Balcony overlooking the pool where we could sit in the early evening. Lovely pool with plenty of sunbeds and umbrellas. The staff were very friendly and helpful.Restaurant and bar were in beautiful surroundings, and food was excellent.