Water coming through the ceiling from rain from 3.30am meant a not very restful nights sleep. Mentioned in the morning to be told someone would into it. Made a phone call later to try and make a complaint, was promised a call back, but never happened.

We were visiting Yeovil for the funeral of a family member and were grateful for the friendliness of the staff and comfortable beds. This made a very upsetting visit as pleasant as possible. The breakfast was great and the service in the morning was super attentive. I was called before our arrival and talked through the check-in as the reception was going to be closed when we arrived. Not a problem at all as the instructions and manner of the person speaking to me on the phone were top-notch. Really liked the decor and the layout of the building. My only wish would have been for more water pressure in the bath taps allowing for a bath to run faster, but that's not a deal breaker. We'd visit again for sure

Clean and comfortable. Reception not manned many hours a day, but staff always contactable on phone and friendly and helpful.

Staff are lovely. Room was fine over all, however towel rail in the bathroom was falling off the wall. Awkward with toilet roll as no holder of any kind and seems you can't have heated towel radiator on without water pressure being affected. The shower trickled water out. Room was nicely done and presented and nice touch with the welcome biscuits and bottles of water. Bed a little uncomfortable but that's a personal preference. Family room lay out was good but the bed in the alcove was uncomfortable as it wasn't on a bed base but on a solid stone base so my son had a very bad nights sleep. We stayed here as very local to family and it's just one night so would stay again. I only have experience of the family rooms but had family with me staying in the double rooms and all good with those. They put a lot of effort in and make a really lovely breakfast. The staff are all very helpful and welcoming.

I recently stayed at the Preston with my mother for one night on a visit to relatives. The hotel was very clean and comfortable with a lovely outside sitting area. I found all the staff to be very friendly, helpful and professional.

A very good stay. Check in was easy and the host very pleasant. The room was a good size, clean and comfortable. Breakfast was a full English and very good and served by friendly staff. Extra tea, coffee etc. for the room was provided daily in a bag so that staff did not have to enter the room. The only down side was that the bar was not open on the Sunday evening which is shown on the sign for bar opening hours.

A very good stay. Check in was easy and the host very pleasant. The room was a good size, clean and comfortable. Breakfast was a full English and very good and served by friendly staff. Extra tea, coffee etc. for the room was provided daily in a bag so that staff did not have to enter the room. The only down side was that the bar was not open on the Sunday evening which is shown on the sign for bar opening hours.

Great service, super breakfast, clean comfortable rooms.

Clean and neat, had everything I needed

The room I booked was unclear that the bathroom was not en suite so I had to pay extra for an upgrade, breakfast was not included where I thought it was as it mentions it in the comments. I thought the price was expensive for what we got

Less than 5 minutes to Yeovil town center. Very cosy & clean. Staff were very helpful and very curtious. The breakfast was simple but nice. They use a 20 minute table time allocation system because of limited dining area, whereby the guests chose the best slot for themselves and this seems to work extremely well because this way the guests don't have to wait or fight for tables. 5 star hotels can learn from this...;-) It was only for one night but I'll definitely recommend.

Less than 5 minutes to Yeovil town center.Very cosy & clean.Staff were very helpful and very curtious.The breakfast was simple but nice. They use a 20 minute table time allocation system because of limited dining area, whereby the guests chose the best slot for themselves and this seems to work extremely well because this way the guests don't have to wait or fight for tables. 5 star hotels can learn from this...;-)It was only for one night but I'll definitely recommend.

Very comfortable, clean and spacious family suite. Friendly hosts and good breakfast.

Nice and clean good and friendly staff

Nice and clean good and friendly staff

Very lovely friendly staff and hotel. The room was lovely and clean with lots pf space and the bathroom was big and had a separate bath and shower. The food was delicious and generous portions. Would definitely recommend and will definitely rerurn.

Very lovely friendly staff and hotel. The room was lovely and clean with lots pf space and the bathroom was big and had a separate bath and shower. The food was delicious and generous portions. Would definitely recommend and will definitely rerurn.

Very upset at breakfast my partner is diabetic asked for sweetners for coffee to be told they dont have any at that hotel, bacon was under cooked sausage was the cheapest money could buy and egg was over cooked. Bad experience.

Very upset at breakfast my partner is diabetic asked for sweetners for coffee to be told they dont have any at that hotel, bacon was under cooked sausage was the cheapest money could buy and egg was over cooked. Bad experience.

It is really inconvenient to check in at 16.00.The room had flies in it and the breakfast was not very nice.I would not return.

The room was cold,you couldn't turn the heating up or down because you had no control over it very poor.

There were only two things that could have been better that I could mention, those are due to having rheumatoid arthritis I found the bed too low and too soft and the noise from the traffic outside was quite loud and constant. Otherwise an absolutely lovely place run by equally lovely people

Friendly staff made you feel very welcome. Nice rooms and excellent breakfast. Within walking distance of Westlands Entertainment Venue.

The staff were friendly. Nice clean room the room we were in was quiet the bed was comfy.

Enjoyed our overnight stay. Staff were very friendly and helpful.

Staff (Kat and Lisa especially) very friendly and helpful. Good food reasonably priced, excellent breakfast.

Comfy bed and plenty of space in room. Not that clean in bathroom- flakes of paint on floor, mould on ceiling. Breakfast was great. Ideal for a stop over night.

In chalets disturbed by extreme banging of neighbours door when door being pulled hard to close and lock, often repeated, evenings and early morning.

Good breakfast friendly staff and clean , very helpful when we wanted to book in early

The rooms are a good size, well decorated and clean. Great value for money with a great breakfast included. Dee was an amazing host, good company and happy to provide gin tasters at the bar. I was staying for 2 nights while my mother was in the local hospital and I want to thank Dee, his staff and family for their understanding and support at a really difficult time. I would definitely recommend their accommodation and hospitality.

A unique property. My party (3 persons) arranged to meet at the hotel, even though it was a few hours before checkin. The cleaning lady (I beleive) gave us the key to the room. We stayed in the 3 bed family room. Room was clean and had an unusual layout. Beds were all very soft (VERY soft), and some floorboards seemed unsafe underfoot, particularly by the bed in the annex. The hotel was mostly empty when we stayed, but we could hear the other guests -presumably our group was heard too. Dissappointed that on the day we went the bar was.closed with no notification - we returned to the hotel intending to order takeout and have a few drinks in the bar -as suggested on the hotel blurb - only to find everything closed up.

Very clean comfortable room..excellent value for money. We would definitely stay again.