bell boy cut my suitcase on purpose

A beautiful position for a hotel and calls itself a 5 star hotel. Rooms and view lovely but staff service poor. Conceirge could not answer most basic questions. Service in indoor bar area miserable. Drinks on bar menu not available. Always had to ask for service.

Location is great super convenient . Service is ok but no experience. We took a larger room with jacuzzi and a big balcony . But they never cleaned unless you told them to and every time took them forever to do it , they didn’t even clean the rooms only fixed the beds . Hair on the floor bathrooms carpet not vacuumed, kitchen not clean with stains on the wall, coffee machine dirty ,bathroom sinks dirty cookies all over the tables they didn’t change the glasses that was dirty ,dust all over Sofa that opens to a bed was broken and more… Workers are nice but no experience in customer service. For the price they are asking they should make much afford to make the guest feel good . They listen but they don’t do anything to make it better . The pool is nice and very good employees super clean Breakfast is good and clean . Friday dinner there was no place at the dinning area this was really a joke already . (They said they don’t have enough food ), the balcony was never cleaned and the jacuzzi was either cold or was empty of water they never fixed it for us we always had to call , so we never got really the chance to use it , so this was a waste of balcony . This hotel can be amazing but they need to step up they’re game. To get a room dirty every day is not acceptable. Basically this whole vacation you had to complain to them. Felt super annoyed. After the whole day you want to come to a clean room to relax this was not my experience

Location is great super convenient . Service is ok but no experience. We took a larger room with jacuzzi and a big balcony . But they never cleaned unless you told them to and every time took them forever to do it , they didn’t even clean the rooms only fixed the beds .Hair on the floor bathrooms carpet not vacuumed, kitchen not clean with stains on the wall, coffee machine dirty ,bathroom sinks dirty cookies all over the tables they didn’t change the glasses that was dirty ,dust all over Sofa that opens to a bed was broken and more… Workers are nice but no experience in customer service. For the price they are asking they should make much afford to make the guest feel good . They listen but they don’t do anything to make it better . The pool is nice and very good employees super clean Breakfast is good and clean .Friday dinner there was no place at the dinning area this was really a joke already . (They said they don’t have enough food ), the balcony was never cleaned and the jacuzzi was either cold or was empty of water they never fixed it for us we always had to call , so we never got really the chance to use it , so this was a waste of balcony . This hotel can be amazing but they need to step up they’re game. To get a room dirty every day is not acceptable. Basically this whole vacation you had to complain to them. Felt super annoyed. After the whole day you want to come to a clean room to relax this was not my experience

Lovely hotel. Helpful staff. Clean. Excellent breakfast

Lovely hotel. Helpful staff. Clean. Excellent breakfast

I usually don’t post but the experience was amazing. The breakfast was on the highest level that I have ever experienced.

I usually don’t post but the experience was amazing. The breakfast was on the highest level that I have ever experienced.

the property was ok - No fruit at the breakfast but alot of other foods

The Queen of Sheba is an incredible hotel! The staff were friendly, helpful, and very accommodating. They were especially sensitive to our gluten free needs - each meal the head chef escorted me around the dining room showing me what was safe for me to eat. The Executive Lounge was especially nice and added so much to the trip. I would highly recommend this hotel!

The Queen of Sheba is an incredible hotel! The staff were friendly, helpful, and very accommodating. They were especially sensitive to our gluten free needs - each meal the head chef escorted me around the dining room showing me what was safe for me to eat. The Executive Lounge was especially nice and added so much to the trip. I would highly recommend this hotel!

Very nice hotel. We got a very big room for 2 +3. Very nice dinning room. Service was very good!

Very nice hotel.We got a very big room for 2 +3.Very nice dinning room.Service was very good!

Great location, big rooms, friendly stuff members, the spa is very nice. Good hotel

Great location, big rooms, friendly stuff members, the spa is very nice.Good hotel

Stayed for just one night during spontaneous desert road trip & snorkeling visit to the coral beach. Been upgraded to a junior suit with harbor and mountains view. Very pleasant check in experience. The room is big and comfy had living room, tiny balcony, small kitchenette with microwave ( no option to cook but convenient if you want to heat food) and a bedroom. The variety of food for breakfast was enormous and also tasty. The only thing is that the dishwasher left the dishes with some remains, but eventually we managed to find clean plates. COVID-19 wise it is better to eat early, we woke up early for snorkeling and the dining room was kind of empty, this is a big hotel, I believe that later it would be really busy. Unlike Europe you serve the food yourself and it means lots of hands touched everything. Also, some lots of people around don’t use mask and walk around as well as enter elevator with you.

Stayed for just one night during spontaneous desert road trip & snorkeling visit to the coral beach.Been upgraded to a junior suit with harbor and mountains view. Very pleasant check in experience.The room is big and comfy had living room, tiny balcony, small kitchenette with microwave ( no option to cook but convenient if you want to heat food) and a bedroom.The variety of food for breakfast was enormous and also tasty.The only thing is that the dishwasher left the dishes with some remains, but eventually we managed to find clean plates.COVID-19 wise it is better to eat early, we woke up early for snorkeling and the dining room was kind of empty, this is a big hotel, I believe that later it would be really busy. Unlike Europe you serve the food yourself and it means lots of hands touched everything.Also, some lots of people around don’t use mask and walk around as well as enter elevator with you.

Great stay Amazing food including New Year’s Eve dinner which was extraordinary

Great stayAmazing food including New Year’s Eve dinner which was extraordinary

It's going to be a boring review since everything was great! The location was great, the dining room was great with a large selection of food. The pool was clean and fun, rooms were fairly large, and the overall service of the staff was great.

It's going to be a boring review since everything was great! The location was great, the dining room was great with a large selection of food. The pool was clean and fun, rooms were fairly large, and the overall service of the staff was great.

hi. the big problem is the pool area, strong music. and a lot of noise. the people are bed behavior. do not recommend it

Good

Good breakfast, nice room, The view from the porch was awful, The air conditioner did not work well and made noises, The faucet in the bath is very hard and does not transfer the water well between the shawer head and a hand shawer.I think because we got to one night I got a room like this

The overall stay was amazing! breakfast and dinner was superb and tons of variety for every taste and preference. STAFF: The staff was super nice and always helpful. especially the front desk managers Sara and Megan were super helpful and were very attentive to any questions or problems that occurred. POOL: Pros: The pool was great and there was plenty of room to swim. 2 pools for the kids. The poolside service was amazing and the food at the pool was in large portions for the price. Cons: The hotel allowed (turned an eye) guest members to drink from glass bottled alcohol from outside of the hotel and also smoke cigarettes and cannabis. luckily we sat away from those people so the smell wasn’t as bad, but still you could smell it. ROOMS: Pros: the room we order was the junior deluxe suite. it was spacious enough for two adults and two children with two showers and two toilets. we were on the 4th floor out of 12. The rooms were extremely clean and the cleaning staff came every day. water pressure was great and also always hot water. The air-conditioning worked really well and was always at a good temp. Cons: having the poolside view is great to be able to see the ocean but the negative is that the pool has music and lots of people so if you want to rest in the afternoon good luck. those are extremely thin and are not comfortable so you have to have at least two or three pillows to make it comfortable. Our overall rating is a good 8.5 out of 10

The overall stay was amazing! breakfast and dinner was superb and tons of variety for every taste and preference. STAFF:The staff was super nice and always helpful. especially the front desk managers Sara and Megan were super helpful and were very attentive to any questions or problems that occurred.POOL: Pros: The pool was great and there was plenty of room to swim. 2 pools for the kids. The poolside service was amazing and the food at the pool was in large portions for the price.Cons: The hotel allowed (turned an eye) guest members to drink from glass bottled alcohol from outside of the hotel and also smoke cigarettes and cannabis. luckily we sat away from those people so the smell wasn’t as bad, but still you could smell it. ROOMS:Pros: the room we order was the junior deluxe suite. it was spacious enough for two adults and two children with two showers and two toilets. we were on the 4th floor out of 12. The rooms were extremely clean and the cleaning staff came every day. water pressure was great and also always hot water. The air-conditioning worked really well and was always at a good temp.Cons: having the poolside view is great to be able to see the ocean but the negative is that the pool has music and lots of people so if you want to rest in the afternoon good luck. those are extremely thin and are not comfortable so you have to have at least two or three pillows to make it comfortable.Our overall rating is a good 8.5 out of 10

Service was good, it was fast replay for our requests. For us pillows were not comfortable. The breakfast was good and many options to choose, but one day there were rotten fruit salad, non-cheweable blinches with jam and burnt jahanon, although there was also another options to breakfast.

it's our second time at this hotel. we enjoy very much. big room, clean, nice pool and rich breakfast. we will defiantly come back.

Sometimes the people at the pool can be rude but it’s impossible to avoid arsim nowadays. Other than that hotel is great.

Microwave was not clean and shower handle was broken.

Carpets need attention. It’s a shame for such a nice 5 star hotel to have stained carpets.

Everything was great: very spacious room, view, excellent breakfast, heated pool. The only complaint I have is a very poor wifi, that was disconnected every 20 seconds sometimes. Due to that, i had to use a hotel phone to connect with my local friends. At check out I was charged 50$ phone bill .