Customer relations needs to improve their contact with guests and speak personally and not by keyboard. Otherwise staff were excellent.

Floors are slippery when wet . Need to put up signs to warn visitors.

Lovely clean accommodation. Couldn't fault this place at all. Walking distance to the markets, Japanese bridge and great eateries. Great pool. Rooms were spacious and very comfortable. We will definitely be staying here again. We would like to acknowledge the wonderful service from the bar staff especially Tuong and Dan. Always friendly and accommodating.

We had planned to stay for 2 weeks , but we extended our stay for additional 2 weeks , the rooms are nice the pool is great , breakfast is wonderful. Only downside the gym is outdated , and the air conditioning does not work very well , and the pool staff speak no English, but worth staying at ,

Lovely

Very nice resort. Would stay again

The location is accessible to the old historic town of Hanoi

Quiet an comfortable easy walking distance to the old town and restaurants. Good pool that was not crowded staff are great.

We only stayed for one night, but really enjoyed the property. We would definitely recommend it. Hotel staff are kind and helpful, reasonably priced gift shop in the lobby. Rooms were clean and comfortable. Pool was great. Breakfast was yummy!

Great location in Hoi An. Pool was great and included breakfast had such a great variety. Staff were very helpful and friendly. Use of free bikes was a great way to get around and see Hoi An.

Fantastic Location ,walk to all attraction.. the property is spacious and beautiful Hotel Grounds are green and well maintained Breakfast spread was awesome......

lovely breakfast , very pleasant gardens , close to the old town

The staff were friendly and helpful. Easy access to Hoi An old town.

Our third time staying here in the last 15 years. Always a pleasure as very relaxed and the staff are wonderful. Will be staying here again.

everything was great. Except for very slow free wifi

This is a very nice hotel, it's much bigger than I expected. Location was easy to find and close enough to walk around Hoi An. The breakfast was great.

Excellent location with close proximity to old town as well as shopping fronts, hotel is quite busy and big with regular footfall. Overall a pleasant experience!

Amazing location, just half a block from the town center

So noisy until 4am by drunken guests Complained to reception but it is from outside but I dont believe it.

Wonderful location Great breakfast Lovely staff Wifi is not good - always dropping out

This was a lovely hotel within easy walking distance of Old Town. The staff was helpful and friendly, the room was great, and the complimentary breakfast was very good. The pool is nice too, but it's all out in the sun, so it's a bit like swimming in soup on a hot day. Overall though, I highly recommend this hotel.

Check-in starts at 2 o’clock they do not have my room ready till 330 Upon check out most people were just handing their key cards back and leaving they would not let me leave until they went to check the room to make sure that I didn’t steal or damage anything. I felt like I was singled out as a single American male traveling on a motorcycle

Location great, breakfast selection great, rooms starting to definately show age and some obvious repairs required. Check in staff a bit ordinary, but all other wait staff, pool staff and cleaners were lovely.

Great hotel, perfect location. Very willing staff. Top breakfast, so much choice. Good pool well staffed.

Was a good hotel, staff, clean, and I would definitely recommend. Only thing I would say bit disappointing for me as I like to use the gym and for the size of the hotel the gym was very minimal... apart from that everything else good, rooms good size and nice feel.

Lovely hotel with a fabulous location & extremely helpful staff. Melia management has worked hard to ensure that the service is of a high standard. There now needs to be a corresponding financial investment to ensure that the same high standards are achieved with the accommodation. Our room, for example, required a fresh makeover as it was looking & feeling a little tired & poorly laid out. Once this has been undertaken the Hoi An Historic Hotel will be THE number 1 place to stay!

Beautiful spacious grounds and pool area. Nice breakfast with nice outdoor patio dining.

Breakfast is very weak.. They seems brusque. Except for a few man, not many employees smile and not kind. However, I think it is cost effective.

Nice place well located near the old Town hoi an. Pool was good, bar near pool was good. Breakfast buffet was really good.

This is an outstanding hotel in the heart of where you want to be in Hoi An. Beautiful rooms, pool, spa, breakfast. Close to the heart of the city, as opposed to hotels in the "City Centre" or by the beach.

This is an outstanding hotel in the heart of where you want to be in Hoi An. Beautiful rooms, pool, spa, breakfast. Close to the heart of the city, as opposed to hotels in the City Centre or by the beach.

Great hotel in the center of Hoi An. Location is perfect to visit the city. Breakfast is very good. Staff is very nice, always available to help and to provide any kind of information. We booked a tour through hotel and were very disappointed by the quality, because it was different from the hotel description and guide spoke quite bad English. After a short discussion in Hotel, they refunded us 50% of the amount we paid. I really recommend this hotel. Swimming pool view room is very nuce