The staff was friendly and helpful, allowing me to check in early, but I was given a handicap room. The bed was comfortable, and sheets/towels were clean. There was an obvious tear in the couch, and the room smelled like onions the first 2 days, but housekeeping tried their best to spray the room down. The shower nozzle to turn the shower head on needs repair, and the water in the sink drained slowly so by the time I finished brushing my teeth, the sink was full. The property was close to the convention center and a nearby mall, but if you blink, you'll miss the entry to the hotel parking. Getting out of the parking on the other side is confusing but I got the hang of it. There are plenty of spots to park. The rooms really need updating, but I at least slept comfortably until I could hear the staff outside my door. You hear everything in the hallway. It was affordable for the cost to be near my destination, so I did appreciate that.

Our stay was relatively good. There was no hot water for tea in the lobby. It was cold. Toilet didn't flush in room 208. Had to adjust the float.

Definitely enjoyed my stay I will stay again

The room was disappointing. There was no clock and there were no USB outlets. E turned on the lights in the entertainment center and they wouldn’t turn off! The couch was ripped and the shower was dirty. Also, the large nice pool in the hotel photos is not the same pool. There isn’t a restaurant, either. The free breakfast was lackluster, at best. I will not stay here again. I wish I works have booked the Hampton Inn.

We had a terrible experience, and the property manager was supposed to contact Expedia and issue a refund. We booked a King room and were given a different type of room designed for the handicapped with a lousy bathroom and no tub. Also, the sofa bed and blanket were filthy. They shifted us to another room with no working AC. When we requested the person at the front desk to check it, she told us that she was the only one managing all duties at the hotel and wasn’t supposed to leave the front desk unattended. So, we were moved to another room, which matched the type we booked through and paid for via Expedia. By the time we settled, it was too late to get dinner. We drove almost 5 hours and reached the hotel late. Also, the sofa bed in the room we stayed in was filthy. We spoke to the front desk again in the morning, and they showed us a note saying that someone would contact me and Expedia to issue a refund. So far, no one got us. I hope Expedia was informed. We are waiting.

Its nice

Parking was a tad challenging but they had a couple spots available still at 2am. Otherwise the hotel was great!

Cleanliness

Good location.

Very nice experience from start to finish. Everyone was pleasant and professional from the moment I walked in. Excellent customer service and the hotel suite was beautiful and clean. No complaints. I would definitely recommend.

I originally was in 104 which was an ADA room. The roll-in shower caulk was black in a large portion and the wall paper was peeling. I didn’t look at the rest of the room. I requested a room change. 313 was in much better condition. The front desk staff were friendly and efficient. Alex communicated to the next shift that I would be back and wanted a different room. The transition was smooth and professional. Overall it was a nice stay. The location was super convenient.

Room is spacious and comfortable. We slept well in the king size bed. Breakfast was delicious! We very much enjoyed our stay!

Good location

Property is in need of maintenance and repairs but overall it is ok

Clean, well maintained, and a good place to spend a couple nights.

There is nothing for breakfast for vegetarian. Ery poor experience in morning breakfast.

Everything was fine. The service was excellent. I was very comfortable.

The front desk service was exceptional. In the room the AC had condensated and there was a huge soppy wet spot on the carpet which smelled strongly of mildew. I have mold and mildew allergies so that was a shame. But the rest of the room and bathroom was clean and comfortable. Service was very very good.

Clean, safe and quiet. I originally was going to stay one night then realized I needed to spend an extra day in the area, so I stayed an additional night. I would recommend.

The young lady who checked us in was very friendly. Nice smile. The room is VERY clean! Pleased with the quietness of the hotel. Eat n Park right behind property, you're able to walk! Very pleased with this hotel!

Room and bathroom were good. Typically there is a bar/small restaurant at Courtyards, but this one was closed. Because of this, there was small serve yourself breakfast which was below standard. Couldn't access the enhanced internet using my credentials so had to call the service company to get an access code.

One thing I didn’t like was the pool closing at 8. Alot if families with kids were there for events and wanted to hang out after a long day but the pool was closed. I’ve never been a hotel with a pool closing so early. I think 10 is a good time so people can actually use it.

Not enough working lighting in the room and tough to find parking in the evening. Otherwise, the room and hotel overall were excellent. We would definitely stay again

Good hotel

Very neat and clean.

Staff were extremely helpful and nice. Was a little disappointed there wasn't any hot food at breakfast.

There were issues with my ability to get a key to my room. Male staff was very frustrated and kept walking off to find “Amy” for assistance.

Wonderful stay at an outstanding property .. Quiet and clean .. I don’t understand why you don’t have scrambled eggs for breakfast .. easy to make easy to serve ..

Got accessible room and overcharged more then price confirmed. Staff was rude when asked why accessible room

It was a very nice place and the staff was extremely helpful.

Like

We had the room that had the light right outside of the building to spot light on the name, so our room was a bit brighter than normal with the curtains closed. Bed was a bit hard, other than that, everything was good.