Easy access to airport

My room was dirty and it was loud at ten pm every night

The little cafe downstairs doesn’t seem like much (sort of a fast food vibe), but the food was actually amazing! And the drinks were pretty good as well. It was slow, but I think they were maybe short a staff member, but still had great customer service.

Nice property easy to get to nice location large lobby

Greta location

Airport shuttle has limited hours

very convenient and clean

Great staff and bistro personnel.

Pleasant stay. Room was recently updated and beds were very comfy. Hot tub and outdoor fire pit were relaxing after a busy travel day. Staff was friendly and helpful. Pay for breakfast at booking and save some money . Will definitely stay again .

Just a clean, well taken care of property, and a staff that was very attentive. Will be back again.

Very close to the airport, quiet, new, very satified. Many restaurants in walking distance.

No. Stop sending me surveys

The hotel although old (as seen in the bathroom) was beautiful in many areas such as the lobby. My disappointments arose through many expected happenings as a Marriott club member and paying guest. A four night stay is costly when on vacation as a retiree. Initially I was not recognized as a club member until I requested it even though it was on the reservation. Through many stays at various Marriott hotels I have enjoyed a welcoming gift, daily room cleaning if requested (received only once during our stay) and no need to inform the front desk of no body wash, no coffee or accompanying cups or creamer more than one time or clean towels. Trivial to some but not to me when going to the lobby at 7:00 AM after just awakening. I will not return to this hotel next year for my yearly Knoxville visit.

Very nice

We were given a handicapped room that we did not want, the bed was too low and the room was hot.

Easy checking in and nice clean room.

The sheets were stained that were on the bed. When reported to the front desk, they would not let switch rooms. They sent someone to change the sheets 15 minutes later. There was not mattress pad so the stains would have soaked into the mattress. Glad to provide pictures. When the staff member came to change the sheets the folded sheets she went to put in the bed were also dirty. She embarrassed lay went to get yet another set. While showering you stood in water because the shower did not drain properly An employee working at the restaurant was vaping regardless of No Smoking signs in the building. Felt like a cheap Super 8 motel and not a Marriott. It looked fine on first appearance but had major issues. Marriott would not deal with a refund since I booked through Expedia. They would offer 10,000 Marriott points to try them again. A room is 41,500 points a night. What a joke. Not worth the money. Very disappointing.

Great hotel very clean and staff was amazing. Would stay again. The location was so easy to get to the airport

hot tub not working, icemaker broke, netflex not working. property needs a renovation

The staff was very helpful and getting my reservations corrected and gave me a room immediately. Thank you to everybody who helped me.

Stayed two nights, all was good.. second day no housekeeping came to the room, we needed more TP and Kleenex, always thought they at least did a room check if you stayed two nights..

Shuttle does not run until 7am. The check in clerk the night before was nice to call a 6am cab. Next morning the cab did not arrive and could not be reached. Desk clerk was empathetic but could not leave her post to drive shuttle. I ended up walking with my luggage, skis, and backpack across the road. Was barely there for flight. Be nice if shuttle was starting at 6am.

The bedrooms were spacious and the beds were incredibly comfortable. Although we were across from the airport, we didn't hear airplane noise in our room at all. There was a hot tub outdoors and a pool indoors that I wish I had found the time to use. The hotel was easy to find and was a short 18 min drive to Downtown Knoxville. I would stay there again. Pro tip: I paid for breakfast when booking through Expedia. Every morning, it was a wonderful and delicious choice of one food and beverage item to choose from: French toast, breakfast burritos, egg, bacon, cheese sandwich with avocado on brioche bun, avocado toast with fresh fruit. We could choose a bottled or Starbucks drink too. Definitely worth prepaying $8 a person because it would have cost double if bought al a carte on site. The bathroom in 205 could use a few touches. Wallpaper and a tile in the floor were lifting. I'd like the option to have the non- carpet flooring bc I don't like carpet.

Excellent customer service and comfortable, quiet room

The hotel has been updated since my last stay, and it is beautiful, bright & clean. The room was spacious & comfortable. Only drawback is that there is that there is only marginal insulation for sounds from rooms around mine. Could hear people talking, tv on, using the bathroom, child running overhead. That being said, however, the disruptions were short duration and the stay was much more positive than negative. Will definitely book again and recommend to others.

The only complaint I have is that the bed was too soft. Everything else was great.

Convenient and clean

Dispite being on the 3ed floor, I was awakened by the sound of someone dragging furniture accross the floor. Went to call the desk about it, and the phone's reciever cord was missing. Also disappointed in no continental breakfast or complimentary coffee

Very nice stay.

The King Room I had was well decorated, updated, clean, comfortable bed and I remember thinking I would have liked to have stayed here longer. Minutes away from the wedding venue in Maryville. Lots of dining options.

Very nice hotel.

we had to ask for towels. no one came to clean the room until I went to the front desk. The bistro was overpriced for what they had to offer and it was usually closed or dark and looked closed. The hotel was overpriced for what they offered. we won't be staying there again.