Unique in the category. Never experienced such great hospitality.

Unique in the category. Never experienced such great hospitality.

Very nice location, very good food and professional staff

Beautiful hotel

This hotel is very dated and needs renovation. Stayed in a Carlton Suite, and it was spacious but felt old and outdated. TVs were so old and had only about 15 channels. The hallways and room had a moldy smell. Staff was nice, and helpful. Club lounge had a nice variety and so did the breakfast. I hope they plan a renovation soon!

The hotel is very beautiful,convenient location, the service is extraordinary. The breakfast buffet is delicious. Their staff did above and beyond to make guests feel special. My husband had the best birthday at the hotel ever！Thank you so much! We will be back!

good value for money. the spa treatment could have been better but overall a lovely stay! will be back again!

Very clean, good service good food, superb bar, wonderful martini’s excellent live music

The hotel staff is nice and helpful. The SPA in the hotel is excellent. The room is big and comfort.

The Ritz Carlton Beijing has always been our favorite hotel. We visited on 23 July and stayed for almost one week. As usual, the service was great, welcoming greetings at the entrance, friendly faces, happy staff. We were particularly impressed with the Joanna Gu, the Manager of the coffee shop. She's is attentive, organized, an extreme professional in the hospitality industry! Well done!

The Ritz Carlton Beijing has always been our favorite hotel. We visited on 23 July and stayed for almost one week. As usual, the service was great, welcoming greetings at the entrance, friendly faces, happy staff. We were particularly impressed with the Joanna Gu, the Manager of the coffee shop. Shes is attentive, organized, an extreme professional in the hospitality industry! Well done!

A truly outstanding hotel. The service was fabulous without being too fussy, the room was fantastic, the pool and gym (totally empty on a Saturday morning!) were both impressive and the bar was an absolute delight. I also got a late check-out which really helped my travel plans.

This property is clearly showing signs of age. It is probably the most unglam Ritz I have stayed in. Lobby is small, so is the standard room. The most amazing is the very small and ill equipped gym. I look at a few things is a 5 star hotel - well equipped gym, an elegant bar, if there is an outdoor gym ok but i recognise this is Beijing. RC Beijing failed in all counts. The service staff seem to be a level below the Westin and Hyatt s. Talking loudly among themselves etc. Location is good. This is a 4.5 star not a 5 star business hotel.

The hotel and people were awesome. The exception to this was the reception. We booked 4 king rooms. When we arrived they tried giving us 4 rooms with TWIN beds. I had to argue with the staff for 20 minutes eventually taking it up to the general manager. 1st they offered 2 king rooms. I then said that since they overbooked to upgrade us. They tried charging an extra $100. per room. The reception manager later lied and said no upgrade rooms were available. We eventually all got king rooms. Sofia resolved this and was wonderful to work with.

As always, we received great service and enjoyed a very comfortable room at the Ritz-Carlton hotel. It is close to a subway line that took us to many of the city's attractions. A tip for future guests: it is difficult to direct taxis to this hotel without help. You can ask the front desk for a contact card that you can hand to taxi drivers to show them how to get to the hotel.

expensive hotel. staff could do with speaking more English. it was a struggle to order anything

There should be a regular bar where you can sit and enjoy. Not just lounges or bars that close at 11pm. Too early. I found my self staying in the room more than normal. I found the ritz in financial district better

I stayed five nights in this hotel. My stay was very enjoyable. The room I stayed in (on the 12th floor) was spacious and included many extra amenities such as a TV in the bathroom, a drawer with office supplies (scissors, paper clips, daily newspapers on the floor, etc), curtains that open and close with a remote, etc. The bedding is of a high quality and very comfortable. The room was nicely furnished and decorated. It was very clean, with a maid service twice a day. The staff speaks good English, is extremely helpful and truly service-oriented. You feel pampered at this hotel. The hotel is not in a walking distance to most attractions. However, this is not an issue since it is 2 minutes walk from a metro station. The metro system is very efficient, punctual, safe, clean and reaches every important location in the city. Further, for about $2-3 taxi fare you can get to most attractions. There is a Starbucks and a couple of good restaurnats in the immediate vicinity of the hotel, if you want to avoid the hotel's pricey restaurant. The only complaint that I have is that they charge extra for internet connection. Overall, I warmly recommend this hotel and plan to stay there in my next trip to Beijing.