Anna Grand Hotel

Excellent location, excellent Spa, very helpful staff, great all around

The rug in the sitting area could have been cleaned better, but would probably require a rug cleaner.

Breakfast was awesome, very attentive restaurant team and go beyond, lovely food choice a la minute order omelette or oat meal, very good service. Housekeeping staff awesome and Reception staff kind of mixed feeling, when asked the porter how can I bring the car to the main entrance refused to tell me insisted he would deliver car there himself, simple task to reply. If you coming as a couple…I don’t understand their beds, says king bed but it’s not at all, two 90 cm twins pushed together not one king size mattress, and I looked in other rooms on first floor while they were being cleaned same, not one king size duvet but two single ones, honestly not used for this, I was with my son so ok but how with your spouse sleeping separately like retired couple 😆. When you flushing toilet and it’s closed it would spray water on your pants happened in both of our rooms, maybe some bidet function, but when lid down you get completely wet. And at last…the garage, 5 star hotel where you push your luggage 3 floors up to reception sign, no way to get to the front, no lift in a garage either, new built garage, that’s far from 5 star, then you get to tunnels and stairs with no straight lane with your heavy luggages…strange, the check-in is very long, they tell you that Expedia booking is split in two, their system interface not existent plus at check out you get a pdq terminal to pay without show you what you would pay (no invoice provided), so asked for it. Not 5 star hotel, such better 4.

Very friendly staff , very nice room and an excellent spa and pool