Condition is not what I expected for a Hilton property

Right off the bat, walking into the hotel, the scent is a bit overwhelming. Some kind of air freshener. Headache inducing. This stay was for our twins upcoming birthday. The main reason kids like hotels is because of the pool. Well, this pool was closed while we were there for painting. I wasnt notified of this. Had i known that would take place, i would have booked somewhere else. I dont appreciate spending how much we did and having a large amenity unavailable. Then, coming down for breakfast we're met with a sign for breakfast costs. I was shocked to say the least. I have never stayed somewhere where the breakfast costs money. Again, with as much as we spent on the room, the fact that bfast isnt included is ridiculous. The options for it were also lacking. Not impressed at all. One of the cleaning staff was around the corner from where we were sitting in the lobby. Im assuming he didn't realize anyone was that close. He stopped to chat with someone for a good 15 minutes and the profanities flew. My kids were with me. I dont appreciate that at all. Extremely unprofessional. Needless to say, we won't be back... and we will probably never book Hilton again.

The bathroom floor looked like it has not been cleaned. There was hair and dirt in the corners of the bathroom and also found a cockroach crawling across the floor. We took a picturw for.proof and will not be coming back again nor would I recommend

Great stay, clean, nice location, comfy beds and quiet. Kids loved the pool

The woman at the front desk told me to book online so I did using Expedia, which I told her I was going to do. (I used this app to find a pet-friendly hotel.) As soon as I paid, she asked me how many people were in my party and if I had a pet. I told her the number and said that I had a cat with me. She then gave me a pet policy, which stated that there was a pet fee, to sign. When I asked how much the pet fee was, she told me it was $150, which was more than the price of the room! I told her I was no longer interested in staying here because of the ridiculous price and she said that she would cancel the room, assuring me that I would not be charged since I did not even check in. Needless to say, she lied, they charged me, and Expedia will not give me a refund because the hotel "has a strict policy".

Room was great and friendly staff. However, there was a large barking dog left in a room nearby and it was very obnoxious.

Great!!

The hotel’s staff were so friendly and welcoming. Check in and out was smooth. Breakfast was A+. Starr is definitely an asset to the Hilton. We enjoyed our stay.

Staff was wonderful. Room was clean. Breakfast was not included.

We came to visit family. We will be back!

It says on Expedia that there was a bar but what it doesnt say is the bars closed. How are you going to have a bar and not use it??? Just silly. And the smell of the rooms was hard on my senses. It was quiet though. So thats a plus.

Pleased with our stay. Staff was friendly. Room was clean. Large parking lot. Would recommend

Entryway is clean and in good repair, welcoming, and smells good. The desk clerks were all friendly and helpful. Did not use the breakfast/bar service. The hallways, elevators and rooms are clean but wore out and in some areas run down/damaged. Definitely in need of repairs/remodeling. Not what is expected of the Hilton brand.

I always stay at this hotel. I love it. It’s affordable and clean. Friendly staff.

Very clean, comfy, quiet, and amazing staff and housekeeping

Dry clean, staff friendly, so many places right around it

Nothing

Was ok for a quick night. Old and outdated room. A roach scurried when we turned on the bathroom light and my 7yr old wouldn’t go anywhere after that. Called for extra pillows and a “very irritated” front desk man said they were out. Bed was lumpy. Very disappointing for the price, decor and area.

For a Hilton, this property was very underwhelming. The restaurant was lackluster, the building and rooms look like they have not been updated since the late 90's and the beds felt as if they were that old as well.

All good. Price, staff, and facilities.

Staff was very friendly! Especially the gentleman at check-in!!

Breakfast was exceptional. We really enjoyed it. We had issues with our key card not working 3 times! The MOD (Kim Reid 58005) went above and beyond. She tried fixing the card reader then moved us to another room. She was very friendly and helpful. We tipped her $20!

Large king suite with very comfortable bed and pillows. Server at breakfast buffet extra nice and helpful!

We were turned away at the hotel. You had overbooked and they didn’t have any rooms. The guy behind the desk was nice but there was nothing he could do.

Door to closet was off its rail. Shower head had poor water flow Toilet seat was loose

Very clean.

Great hotel

Only issue I encountered was the digital key did not work for me.

Front desk staff was cheerful and helpful with our late check in.

When we returned to the room for the night, the door lock was jammed and would not respond to the key card. It took 4 hrs for them to get the door open while we sat in the lobby. We asked about getting a room credit for our inconvenience. We were comped **breakfast** but we were too tired to really enjoy it since we were in the lobby until nearly 2am.

THE HOTEL WAS OVER PRICED...IT WAS NOT PEAK VACATION TIME...PEAK HOLIDAY TIME ...ONLY THE WEEKEND...FOR $403 2 NIGHTS...NO FREE BREAKFAST...ROOM CLEANING UPON REQUEST...SHORT STAFFED!!!!!!

The room was dirty and the carpet was pealing off the floor and walls near the bathroom. There were stains on the walls like someone threw a bottle of wine on the walls. The sheets were not fully covering the mattress and the beds were poorly mad. I tried to change rooms but the other room was just as bad, so I stuck it out and stayed in my original room.