Very clean and comfortable. The staff were friendly and helpful.

Great service Great hospitality

Room was really dirty. My daughter crawled in the floor and her legs had black soot all iber

From start to finish. This stay was not great. First we get there and the front lobby was packed full of people waiting for rooms. I understand it’s by the cruise port and there is slot of variability there. But there could be clever solutions to minimize the traffic in the lobby for arriving guests. Once we finally got our room. The AC didn’t work, there was trash under the beds and the sheets were nasty. You can tell that the last remodel the did, they spent their entire budget on the lobby and slapped a coat of paint on the walls and maybe installed a new mirror. Everything else was outdated and out of order. For the price we paid. It felt like we were staying at a roach motel. I don’t ever leave reviews, but it was so nasty I felt it necessary to say something.

We got to the hotel around 1:00 am to find out that our room was canceled. We still aren't sure why. We paid the full price of the room in January, but the hotel said our room was not guaranteed. I'm not sure how that happened since it was paid for. We had to drive around looking for a hotel in the middle of the night with my three children in the car. Fortunately we found a room, but it was 45 minutes away and only had two queen beds for the five of us. Terrible experience. We feel we should be compensated for this extreme inconvenience instead of just a refund.

Check in was scheduled to be 3:00p. We arrived at 4:30p, but could not get in until 5:30p. Having been up since 4:00a, we were dismayed. Hotel detail says there is a restaurant on property - there is NO restaurant - never has been. Restaurant options in walking distance was 1 fast food restaurant. Staff were apologetic, but offered nothing to offset the inconvenience. Bed was rock hard. Free shuttle from airport, Port transport was at our expense, and 25% higher than our peers. There are so many options in this price range, we will probably try a different vendor next time.

Excellent staff, very helpful, nice lobby, Rooms are a bit tired but great for a night or two

Close proximity to the airport, decent breakfast and selection.room was spacious but one of the beds was dirty, poor water pressure and we found several roaches..staff was friendly but short staffed at night. I had to go and get my own bedding and clean and make it myself due to only one person at the desk only.

The room was better than expected. It took a bit longer to check in due to a computer issue and only one key card worked. Since we didn’t find out until we came in for the night it didn’t matter to get it fixed.

The room was in rough condition. The furniture was worn, dressers were scratched and the chairs had torn areas. The staff response was "Do you want us to remove he chairs from your room?" ! One of the two phones in the "Suite" was disconnected. The bed sheets were worn, placed inside out on the beds, with lots of "fluff balls". We called for sheet changes, and got a bag of sheets outside our door for us to put them on ourselves. The carpets looked very old, although the air quality was ok. The kitchen table had burn marks and the appliances were old and tarnished. The ceramic floors were sticky. We had three bath towels, but only one hand towel, and asking for more hand towels we got a bag of more bath outside the door again! The check-in was quite bad and took us 20 minutes because apparently they had a new check-in program and no one at the front desk were yet trained on it! There was an incident where someone was trying to enter our locked room without knocking or speaking! We asked to talk to the manager at 5:30, but staff at the front desk said no manager would be available until the next morning at 9AM. Convenient since we had to leave the hotel at 5AM (so we also missed our free breakfast) to catch out flight! The Staff also suggested we can cancel our reservations and try elsewhere! Only one of the door keys worked! The one positive was an fairly ok Salad bar about 6PM. I will be questioning the ratings of hotels a lot more, since it was rated "4/5". Disappointing!

The shower dripped all night. Other than that a good big room

Our door keys didn’t work at first. Had to go back to front desk. Our bedspread was stained but they changed it. No pool towels on a Sunday. Next day, there were some available. Our room was in a quiet area on 5th floor. Cleaning personnel were nice. There was a good variety of food for breakfast. Personnel kept area very clean!

Staff were very friendly and check in process was well organizes. Breakfast was good. However, the room quality and condition were poor. The furniture upholstery was torn, the shower had a continuous drip, the TV had a vertical black line down the middle, the fan in the bathroom did not work and the A/C / heat was so noisy I had to turn it off at night. Given the price per night, I expected much higher quality room. I can only hope the owners will spend some money upgrading the quality of the rooms.

Van driver, Alberto, extremely rude, he should be fired. Was supposed to recv text when room was available, no text rec'd. Have to leave for early flight, no breakfast avail until after 7am.

Horrible! Do not stay here. The hotel looks nice from the outside and lobby, it ends there. The bedding was old and soft, the room furniture is falling apart, literally! The hallways are unvacuumed and three maid's carts were parked in the hallways outside our room both days we stayed. Breakfast that is included was gross. We have stayed in my economy type of hotels where breakfast is included, but this was the worst I have experienced...scrambled eggs with cheese and tomatoes all mixed together that were grainy and tasteless. The Canadian bacon/ham was mealy, how is that possible. Rear exit door was double cylinder locked, this was a normal exit door not alarmed, but was locked with no push bar to exit. Had there been a fire, there would be no way to exit. That is a fire code violation. Warning I would not stay here again.

Around the area was loud revving engines. Older hotel but still nice for age

The front desk person was exceptional! She was very helpful, customer oriented and organized and efficient!

The room was clean and comfortable. However, I had issues with the key card not working. It's located close to the air and ship ports, and they have a shuttle. Drivers are very nice.

The set up is ideal for a small group traveling together. plenty of space. Convenient location to the airport, and surrounding area.

Clean hotel . Close to the airport and cruise port. Great breakfast!

Only problem was shuttle from from airport to hotel. Airport was crazy. First and 2nd shuttle was full. Finally got shuttle and check in was fine.

H

Nice lobby, rooms very dated. Breakfast bagel was moldy

It’s good for one day prior to a cruise. Breakfast was not good. Only eateries nearby were Wendy’s and Dunkin Donuts. Has costly shuttle service to cruise terminal. Uber is better.

Nice suites

Perfect spot for a stay before our cruise. Accommodated large familyt, quick check in, and great breakfast options. Close to airport and cruise ports

Great stay would stay again

We booked this hotel for the free breakfast and free shuttle to the airport. We were not able to use either of them. Breakfast closed early (at 9:30 as opposed to the 10am that was told). The shuttle to the airport was suppose to be "on the hour," and hadn't showed up by 20 after, so we called an Uber. Front desk staff was very kind and helpful for the most part. Our challenges were out of their control. Our shower would not turn on until maintenance came to fix it, leaving screws and a dripping faucet for the remainder of our stay. Our kiddo got sick, and it took two hours to get the appropriate cleaning crew to our room. Would not pay the price to stay here again! Not worth the cost, and the promise of free transportation is not reliable.

Very good breakfast

The online property stated it had a lounge/bar and restaurant, and it had neither. The family we were visiting dropped us off in the late afternoon before our next day's earlier morning flight, and we planned our stay at the hotel because it showed those amenities. It was inconvenient for us to get back out to grab food and drinks. Please update the website to reflect this. The pool was also dirty, so we did not get to relax in the pool either. Breakfast was just ok; the eggs were very odd and undercooked.

I am so disappointed. We were not able to check into our room until 3 hours after the check in time. We had been at the beach and we were dirty and tired and we had to wait so long to get into our room! Terrible start to our stay!

The room was spacious and the happy hour was a total surprise and I could have skipped my choice for dinner