Staff are fantastic and very friendly. Hotel is great for families.

Comfy stay. Magnificent view of the room. Attentive and caring staff of the Club.

very luxurious

This hotel and all of its staff are the best. From Louis at check-in, Reven at Concierge, these 2 men are Fantastic. The restaurant staff at Breakfast 1st class and will do anything to make your stay perfect. Thank you so much for our stay. The room was Amazing also.

Beautiful Hotel. The rooms are amazing, the restaurants are fantastic and everything in the surrounding area is totally incredible. Walking distance to other crazy 5 Star resorts are around 10min and they are all totally eye opener. Would definitely stay again. The only down side was we request for 2 non smoking room on a non smoking floor but one of our room has a strong cigarette smell and was a little bit off putting even through it's a non smoking floor. Overall great experience.

Beautiful hotel. Would definitely stay again.

Nice hotel with view on Wynn fountain show. Living room, bedroom and bathroom were all very nice. Hotel has access to city of dreams complex and is in walking distance to Wynn (across the street) and Londoner, Venetian and Parisian Hotel complex. Which will make sure that you will be entertained, even if you arrive when there is a typhoon warning. Actually there is prolly no better place to stay during a typhoon without getting bored. ;) I highly recommend this hotel, if you want to go to Cotai and not want to pay the high prices of the Londoner or Venetian. I think it will give you the best bang for your bucks and during the day you might prolly be in the Venetian and Londoner anyway for shopping and other things. I recommend to visit TeamLabs Supernatural exhibition in the Venetian! Would I go there again? Yes if I would go to Cotai again, but I might go to the old Island next time I go Macau. However you can go easily to old island (St. Pauls & Senado Square) by Taxi.

The hotel was very luxurious

The washroom was clotted after 15 mins or shower. The shower area and the washroom is only 1 cm deeper thus the washroom is flooded. As i stepped out I slipped and fell.

Very friendly staff members, hotel room was excellent. A wider variety on the breakfast buffet would be appreciated. A fantastic stay!

Can provide transportation guides for the guests

I found some rumble in early morning, like 6am. The sounds like the construction nearby Grand Hyatt Macau. I tried to sleep a bit more, however the sound was very annoying. I woke up and checked where the sound is. It’s very badly that the sound came from the air conditioner. Besides, you have to bring your adapter when you stay at Grand Hyatt Macau. There is no USB plug.

This hotel provides very good service and environment. all food are tasty.

Very comfortable stay.

Beautiful Hotel. Excellent location

Staff at Front desk, housekeeping and room service are efficient and professional. But the mattress is too hard.

The receptionist was very nice upon our check in. The stay was overall great, we only didn’t like the breakfast buffet to be honest.

Good

Very good! Nice

Staffs are very cheerful, friendly and helpful with us a bonus. The swimming pool is nice too, especially for those who like quiet long pool.

It just felt a little aged. The breakfast offering was broad but the food a little average. Overall, not the experience of grand hyatts we’ve become accustomed too

Amazing with good service. All hotels food is taste good

Great time staying. All staff is nice and arranged with me a bday cake. Nice pool. Spacious room.

I was impressed by the excellent service at room setup, the extra bed and amenities have been arranged without requests.

Nice designed hotel, staff are friendly & helpful, food was average. Not overly great for kids, Kids playroom requires long sleeve and long pants to enter & play!! BUT if you don't have them we have them for sale! lol There are much better family friendly alternatives such as the Parisian without all the weird rules. Apart from that it was ok.

Spacious room and reasonable price.

Every thing good.

Very good location and great hotel. Will come again next time. Highly recommend this hotel.

Excellent

Beautiful facilities. Amazing staff. Perfect location

A very enjoyable stay for a weekend break. The staff was helpful and friendly. We’ve got of an upgrade to a suite. It’s very clean, comfy and came with a nice view. Amenities provided were of high quality. We liked the outdoor pool a lot. The gym was well equipped. The buffet breakfast offered a lot of choices with both Chinese and western dishes.

Great location. Nice room with living room area. Lots of dining options downstairs. Love the club on 37th floor. We booked room with club access which includes breakfast, afternoon tea, and dinner! Great combo.