The staff work hard to try to make the best of it. The hotel, however is dated and in need for a major investment. My room was pretty basic with intermittent TV signal. WiFi was available around the campus, but the signal was also really weak and kept dropping. The SPA was very basic with massively inflated prices. The food was plentiful, but very repetitive and blunt. All in all, 3 out of 5.

Familial excellent biffet gentillesse du personnel Excellent staff animation

The hotel was large covering a very nice area. The food was abundant with many choices including freshly grilled options which was great. The pool was not clean which raised concerns. There were a lot of people in all pools and no one would take showers before entering. As a result the water seemed milky with floating pieces in it. My daughter as expected got an ear infection as we arrived back. The entertainment ran until 23 which although nice for some proved quite irritating being every night. Would have been nice if it stopped at 22.

Excellent service, friendly stuff and great food. Specially nice was a birthday surprise for one of our kids! Pools are bigger than shown on the pictures, plenty of activities. Clean and fresh surroundings.

This was a lovely stay! They upgraded us to priority ocean view when we arrived. Staff was great and the views were breathtaking. Would definitely recommend, I’d also recommend paying the extra cost for the priority ocean view if available.

In the priority building don't take the 2nd floor. Our room smells bad and had a very tiny balcony. Ask for the 3rd floor and up. All of the rooms have big balconies with flowers. If you have children or old parents it is better to take rooms on the first floor since it has a small terrace and easy access to outside facilities. 2nd floor is terrible!

If you’re looking for a charming, relaxing, authentic, and unique holiday, this is NOT the place. But if you want a place for families where the kids can do activities and the parents can drink adult beverages in the sun all day, it’s perfect. So it depends what you want. Property was very dated, food was large-batch cafeteria-style in a busy, loud room. Staff was very friendly.

We selected Iberostar as we have gone to other Iberostar resorts in other countries. We found our stay in this resort very unpleasant. When we got there, the parking attendant told us that we could not park there as it was full even though we were on the list of to check in, and we were told to check in with reception for parking. When we checked in and inquired about the parking they said we should speak with the parking attendant! A lot of run around and unfriendly staff! At checkin we were told that they would need to hold our passports overnight for the registration, when we inquired about how compliant is this with countries’ requirements that citizen have their passports on them when outside of their country or what is their security protocols for storing passports, we were told that we could pick up our passports in the evening. When we insisted that we would wait since they clearly could not securely store our passports, the reception completed the registration at that point in time. When we had an issue with our room key that it would not open one of the doors, we had to wait over 20 min to have the key reset. Most staff were rude, the resort was over crowded, the food mediocre at best, basic amenities missing (i.e map of resort, do not disturb sign….)! We were so disappointed and could not deal with the lack of service that we left a day before we were supposed to.