Fun place. Great service. Nice people. We would return.

The hotel has the greates location of the city. The restaurant has great and delicious food. For sure I will stay there again. I will highly recommended.

My 3rd time there, desk personnel capable and friendly, balcony views, taxi and local bus service good, complaint faulty lock boxes, and room wifi room 315 seriously lacking, sporadic!Included breakfast, simple, but adequate. Rooms large and modern. Shall stay here again, 3.5 rating.

La atención en la recepción, y el valet parking es muy buena; no obstante, en el restaurant puede mejorar. Estuve dos días en fin de semana en la habitación 315, que tiene una bonita vista parcial al mar; siempre muy limpia y el aire acondicionado funcionando perfectamente. Una limitante fue el wifi que no funcionó a pesar de haberlo reportado.

La atención en la recepción, y el valet parking es muy buena; no obstante, en el restaurant puede mejorar.Estuve dos días en fin de semana en la habitación 315, que tiene una bonita vista parcial al mar; siempre muy limpia y el aire acondicionado funcionando perfectamente.Una limitante fue el wifi que no funcionó a pesar de haberlo reportado.

Muy buen hotel, limpio con habitaciones amplias y de mucho mejor calidad que otros hoteles en el mismo rango de precio. El desayuno incluido es jugo, cafe, fruta y pan.Tiene alberca aunque es pequeña.

100% clean every day.

I requested a taxi to be ready at 5 am and they forgot to schedule it. The pillow was really bad. Everything else was very good

I requested a taxi to be ready at 5 am and they forgot to schedule it. The pillow was really bad. Everything else was very good

Good hotel close to the aquarium, in a good neighborhood

Good hotel close to the aquarium, in a good neighborhood

It looks like a nice hotel, price is ok, rooms are not that bad. But the problem was that there were really noisy room neighbors and they were drunk at 4am, we called frontdesk and they did nothing. Really cold and small pool.

It looks like a nice hotel, price is ok, rooms are not that bad. But the problem was that there were really noisy room neighbors and they were drunk at 4am, we called frontdesk and they did nothing. Really cold and small pool.

My family and I we have a really good Time My kids enjoyed the food from the hotel and then love the view from the beach with different Aníbal to get time thank you

My family and I we have a really good Time My kids enjoyed the food from the hotel and then love the view from the beach with different Aníbal to get time thank you

Everything about this trip was great and the service at the Balaju definitely contributed to that. We could easily walk to the beach, aquarium, restaurants and places to buy souvenirs. One of the best things we remember about the Balaju though is their great complementary breakfast. It was a 5-star breakfast every morning.

When I got in to my room I noticed shower was not clean. So the bellboy just picked up the hair ball and that was it. After 45 minutes I noticed my room it's not getting cooler so I walked to the front desk. The guy at the front didn't care what I was saying, He wanted the same bellboy see why it was not working. I told him it was the bellboy that turned it on. I am not a rocket scientist but I have turned on the AC before in my life. But no he made me take the bellboy to my room. So he can tell him it's not working. Long story short I had to get the manager to change my room. As for the free breakfast. The way they were checking the coupons making sure I am the right person having to breakfast. I didn't do anything wrong but the made me feel like I was cheating. I would say no to this place! I would say if they offer me a free room. I would say no! I don't want to be in a concentration camp

When I got in to my room I noticed shower was not clean. So the bellboy just picked up the hair ball and that was it. After 45 minutes I noticed my room its not getting cooler so I walked to the front desk. The guy at the front didnt care what I was saying, He wanted the same bellboy see why it was not working. I told him it was the bellboy that turned it on. I am not a rocket scientist but I have turned on the AC before in my life. But no he made me take the bellboy to my room. So he can tell him its not working. Long story short I had to get the manager to change my room. As for the free breakfast. The way they were checking the coupons making sure I am the right person having to breakfast. I didnt do anything wrong but the made me feel like I was cheating. I would say no to this place! I would say if they offer me a free room. I would say no! I dont want to be in a concentration camp

I reserved a room with view to the beach, but when we arrived they gave us other room and reception Pamela promised next day we have the room but that never happened. This continued for the duration of my stay.The pillows and bed had plastic this was uncomfortable. Cafeteria and parking staff was excellent.

Great staff I will recommend this hotel Food is great From the doorman To the room maids were very pleasant Just one of the receptionist was a little unpleasant but all the others were helpful and plesant. Thank you For your service

Great staff I will recommend this hotelFood is greatFrom the doormanTo the room maids were very pleasantJust one of the receptionist was a little unpleasant but all the others were helpful and plesant. Thank youFor your service

Everyone at the hotel was welcoming and helpful. The room was clean and comfortable. We had a very good night sleep. The breakfast buffet was delicious and the staff were very accommodating.

Really nice hotel. It's a little far from el centro but it's still walkable. Right on the water, nice breezes at night. I'd stay here again.

Near acquarium, beaches, naval residence across street, hotel inludes breakfast buffet, Veracruz style, front rooms face ocean, recommend ear plugs if light sleeper, then no problems. Staff accommodating, consider area safe, although old and decrepit. Hotel relatively modern, beds comfortable. REcommended!

Staff friendly, English spoken, breakfast more Veracruz style than American, but generous. Large rooms, comfortable beds. Easy access to beach and bus to Boca and zocalo.

The staff was helpful. WiFi was not available in our rooms

I have stayed in a few other hotels in Veracruz and I keep coming back to this one. This hotel is in a great location, clean and has a wonderful breakfast buffet. The staff goes above and beyond to make help you out and make sure that you are comfortable.

Not only is this hotel immaculate, the staff at this hotel goes above and beyond to please their guests. Their service and sincerely beats even the best reviews at other hotels. Everything we asked for, everything we needed, everything we needed help with, they did for us with a smile. On one occasion, I needed to get in touch with a school in Veracruz and my internet connection would not work. One of the front desk representatives used her personal email account and typed exactly what I had written in English. Jorge, the bell man, became an instant friend. He is bilingual and translated for us with the other staff, taxis and bent over backwards to assist at every turn. The food in the restaurant is amazing and the staff there is right on point also! If you ever go to Veracruz, I can't imagine you will find a more incredible hotel experience with people who are the nicest anywhere!

Great location, nice installations, very good hotels.com price.

Great location ... The staff is super friendly and welcomed

meet up friends for a weekend in veracruz and the four of us split a double room, nice location on the beach front, we were able to walk to the downtown zocalo, great free breakfast but be careful they will try to charge you if you get food off a certain serving table. super clean rooms. good wifi

The hotel staff made us feel unwelcome. Almost as we were an inconvience. Could not print airline tickets from their business center. Breakfast was not so good. If you want to sleep in. Well hope you don't have a room across.from the marine training camp.