The hotel was well maintained. Great service! Beautiful and quiet beach. We enjoyed the pool side restaurant for lunch, full of sunshine and gorgeous view. The tennis court left us with happy memory. We got updated to the ocean view room. Every morning woke up with amazing sunrise view.

We had a wonderful time during our stay here. My girlfriends birthday was at the same time as our stay and the hotel kindly upgraded us. Additionally they provided a romantic dinner on the beach for two for a very good price and I would recommend it to any couple. This was a wonderful hotel and experience

We had a wonderful time during our stay here. My girlfriends birthday was at the same time as our stay and the hotel kindly upgraded us. Additionally they provided a romantic dinner on the beach for two for a very good price and I would recommend it to any couple. This was a wonderful hotel and experience

A Great location and very good value for the price.

The hotel was huge with beautiful grounds to wander through. I loved the location right on the long sandy beach. Staff were all lovely, although if you're English, communication is challenging with most of them. The thing that surprised me was the lack of restaurants & how small they were for such a large hotel, but having said that I ate at the Star Fish each evening & it was never that busy. I don't know where everyone else was! The food was very good, except a lunch time salad which took 45mins & was basically a pile of leaves, not as described in the menu. So I cancelled my order & had an icecream instead! The very friendly manager didn't charge me for a cocktail that afternoon to make up for the salad fiasco!

The hotel was huge with beautiful grounds to wander through. I loved the location right on the long sandy beach. Staff were all lovely, although if you're English, communication is challenging with most of them.The thing that surprised me was the lack of restaurants & how small they were for such a large hotel, but having said that I ate at the Star Fish each evening & it was never that busy. I don't know where everyone else was! The food was very good, except a lunch time salad which took 45mins & was basically a pile of leaves, not as described in the menu. So I cancelled my order & had an icecream instead! The very friendly manager didn't charge me for a cocktail that afternoon to make up for the salad fiasco!

The staff was very accomodating and provided great service. The pools were really nice and the views of the ocean were beautiful. The lobby was also beautiful. I went to the spa and received an amazing massage. However, the food was too overpriced and not that tasteful. Also, the beach was inaccessible due to algae. The room was also dissappointing. It was dirty. There were ants, a dirty floor, mildew in the bathroom and dirty sheets. Every day I woke up with bites on my arms and legs. Something was biting me in the bed. After requesting another room, the biting stopped. The second room was better cleaned with no ants and cleaner sheets. Overall, the resort is beautiful from the outside but needs an upgrade in the inside. The staff is wonderful and I thank them for all of their help.

Nice hotel, but the loctio is far requires car

The hotel is clean and 5-star hotel. It is not near the duty-free shopping mall. Breakfast is awesome and room service is good, too. I will choose this hotel next time.

One of the best hotel i've been stayed. Nice place to relax.

Enjoy so much especially at the Spa, nice staffs and overall hotel are with good services.

At first glance the hotel is impressive with a large lobby and expansive grounds. But the little things start to add up, detracting from the overall experience. Missing staff: go to get a towel for the pool and the kiosk is empty. Found the staff member though, smoking and in his phone around the corner. Room: it's ok but it has that made in a developing country feel. Items are not installed right, switches are tilted. Doors slats not straight. And from my balcony was large patches of where they fixed the wall, but looks like a construction site unfinished. I call it the Chinese building code. Broken in 1 year Pool: large but full of weeds and leaves. Broken tiles cut me three times on my foot. Water was too warm and smelt. So yeh overall it's ok. But I would t come back as those little detractions add up

At first glance the hotel is impressive with a large lobby and expansive grounds. But the little things start to add up, detracting from the overall experience. Missing staff: go to get a towel for the pool and the kiosk is empty. Found the staff member though, smoking and in his phone around the corner. Room: its ok but it has that made in a developing country feel. Items are not installed right, switches are tilted. Doors slats not straight. And from my balcony was large patches of where they fixed the wall, but looks like a construction site unfinished. I call it the Chinese building code. Broken in 1 year Pool: large but full of weeds and leaves. Broken tiles cut me three times on my foot. Water was too warm and smelt. So yeh overall its ok. But I would t come back as those little detractions add up

The hotels are not being maintained sufficiently. Staff speaks little english.Wifi in the room is almost useless.

Beautiful grounds, very nice resort . Family friendly , Beautiful ocean view . Only negative :Lacks long hours coffee-shop facility. Reasonably priced.

Very nice and comfy The view is nice Room is very cozy and clean Bathroom is spacious and nice Service is good too!

Beautiful resort yet far from everything else. Restaurant onsite is expensive and food is horrible.

Worst hotel I ever stayed in. Only the beach and sea was enjoyable and pleasant! Reasons being: - My grandmother booked a better room category than me (sea view room), but received EXACTLY the same room - Front desk would refuse to "upgrade" her for free, insisting that room was her category (You could guess there was a sea due to the sound of the waves and if you peered through the palm trees) - Free wifi only after fighting with front desk - Gym impossible to find without wondering around for 15 min - Breakfast was so bad we went to eat outside (I'm Chinese and love Chinese food, so cuisine wasn't the problem) - but to be fair, the hotel was indeed catering to hundreds of mainland Chinese which always involves chaos and huge wastage (perhaps offer "free flow" off a menu instead of buffet) - "Adult pool" was full of children; staff couldn't be bothered refusing entry to families because "they'd just fight" - Bar had either corked or horrific wines - A la carte food just as bad as buffet - Poor girl at "pool bar" served me tea in a milk decanter - "Pool bar" was unattended so that we had to go inside to order and eat Out of 4 nights we dined for lunch and dinner outside at other, so much better, hotels like rosewood or the hyatt.

Worst hotel I ever stayed in. Only the beach and sea was enjoyable and pleasant!Reasons being:- My grandmother booked a better room category than me (sea view room), but received EXACTLY the same room- Front desk would refuse to upgrade her for free, insisting that room was her category (You could guess there was a sea due to the sound of the waves and if you peered through the palm trees)- Free wifi only after fighting with front desk- Gym impossible to find without wondering around for 15 min- Breakfast was so bad we went to eat outside (Im Chinese and love Chinese food, so cuisine wasnt the problem) - but to be fair, the hotel was indeed catering to hundreds of mainland Chinese which always involves chaos and huge wastage (perhaps offer free flow off a menu instead of buffet)- Adult pool was full of children; staff couldnt be bothered refusing entry to families because theyd just fight- Bar had either corked or horrific wines- A la carte food just as bad as buffet- Poor girl at pool bar served me tea in a milk decanter- Pool bar was unattended so that we had to go inside to order and eatOut of 4 nights we dined for lunch and dinner outside at other, so much better, hotels like rosewood or the hyatt.

I booked this hotel as part of an Expedia package. The first leg of the package was a flight from Beijing to Sanya. After a ten hour delay the flight was canceled. I spent one hour and forty minutes on the telephone trying to cancel the reservation. As it was 1:15 in the morning, Expedia could not reach anyone at the hotel. I was told my reservation would be canceled and my money refunded. In following up with the hotel because I was a no-show there would be no refund. I can understand paying for the one missed night but there was sufficient notice to canceling the two remaining nights. Do not book this hotel unless you can absolutely guarantee you can make the journey to Sanya. Expedia was no help in the matter. I did receive a full refund from the airline.

I booked this hotel as part of an Expedia package. The first leg of the package was a flight from Beijing to Sanya. After a ten hour delay the flight was canceled. I spent one hour and forty minutes on the telephone trying to cancel the reservation. As it was 1:15 in the morning, Expedia could not reach anyone at the hotel. I was told my reservation would be canceled and my money refunded. In following up with the hotel because I was a no-show there would be no refund. I can understand paying for the one missed night but there was sufficient notice to canceling the two remaining nights. Do not book this hotel unless you can absolutely guarantee you can make the journey to Sanya.Expedia was no help in the matter. I did receive a full refund from the airline.

The hotel is a bit rundown. It's also too far from city which makes the commute rather inconvenient. Probably due to lack of air flow and humidity, the room is smelly. Also, because of its open bath design, using partitions rather than doors to separate bathroom from bedroom, every bit of noise generated from the bathroom and toilet can be clearly heard, making it very disturbing esp during sleep. Furniture, door knob, amenities, are all rundown. Overall speaking, a rather poor experience. The only nice surprise is its Chinese restaurant.

Very good hotel for families with small children. It is far from downtown and from airport. Small store about 1 KM from hotel walking distance to buy somethings, but limited.

Huge huge hotel... Nice views if you booked seaview... I got 3 rooms facing the sea directly and so near to the private beach.Breakfast is extensive...... Some people said the breakfast area is crowded. But not to me, probably we had ours before 9am.This hotel is located on Yezhou beach, very far from Sanya town.... But its the privacy you are paying for....

The building is beautiful and modern. The staff really let it down. In general, the staff seem unhappy. They have managed to find the only person in China who does not like children and put her in the kids club. The kids club lacks facilities and is very dirty. Restaurants are mediocre and overpriced. We wont be coming back

The amazing beach, the great staff who are always helpful and the private balconies make this a quite place to get away from everything.

Once Chinese holiday started - amenities were taken away but was charged more than double rate!! Wouldn't go back - poorly run. Front line staff were very kind though... Blame upper management for incredibly poor decisions!!

We had a fantastic time staying at this hotel!! Had never expected it to be as amazing as it was a words cannot describe how beautiful, clean, tranquil and spectacular the resort is. If in China it's worth taking a couple of days out to relax here in Sanya

A wonderful, picturesque and tranquil place to enjoy a romantic get away. I would also recommend the many excursions too; plenty to see and do.

The room and pool are very nice. The breakfast buffet is very crowd and terrible. The dinner is very expensive, but the quality is not very good.

This resort was amazing. The staff were well trained and many spoke English. The landscape was beautiful, pools and beach were clean. You will really enjoy this resort. My room had a musty smell, that is why I gave it a 4 rating and the beds are traditional "hard". But overall I enjoyed our stay. Make sure you bring the hotel phone number in case the taxi driver needs directions. Also there are no taxis that go this far out so the hotel will help you hire private drivers, which I liked better. There is no need to leave the resort as they have everything here. Make sure your room includes the buffet breakfast.