Tv didn’t work, hair dryer didn’t work, smoke alarm wasn’t on the wall we found it in a drawer. No one was at the office you had to call a number on the door to get someone. No phone in the room. If this is the way, Expedia works on this type of property we won’t be using them. We paid 270 dollars for a 0 star they call hotel.

The staff had strange attitude and the environment was unpleasant, I didn’t feel comfortable.

The holiday came by quickly,a little work was being done butThe manager was very attentive of any needs that his customers needed can’t wait to go back All your enjoyment of food shopping family fun was walking distance great place right in the middle

Terrible service! I booked a little getaway with my daughter and my grandchild, we were assigned a room with a broken tub floor, no hot water in the shower or cold water in the sink, no coffee maker or cups, cheap outdated windows that you can hat all the noise from the road. In the sink we had hot water and hotter but not cold. I talked to the woman in the office and based on the conversation we had they were fully aware of the water issues and they didn’t care at all. The tub floor extremely damaged and they couldn’t afford a tub mat, they put a cheap red piece of liner, the one you buy at the dollar store, to cover the damage. When I moved it I found hair. After I complained they put us in a different room with a TV not working, the TV stayed on all the time, no way to turn it off with the remote control and the volume button was not working as well, we couldn’t watch TV because it was too loud and I had to unplug it to turn it off, no security lock on the door, no wand to close the blinds, I had to take it from the room next door. The housekeeper was aware of this and she talked to the maintenance guy. She came back saying he was fixing the door lock and the TV but he never showed up. I went to talk to him and he said he was busy but he’ll do it after he finishes what he was doing, he didn’t do it at all, period. He was aware of the problems because he said he was replacing the TV, then he said he had to reprogram the remote control, nothing was done. I want my money back

We just slept there and watched a little TV. The floor was dirty especially under the beds and there were ants coming from the shower drain. The beds were comfortable. Woke up early and went other places. NOT much to see in town. We walked the town the first day. Did not go to lake Gregory. Spent two days in Big Bear and came back to Sleepy Hollow for the night. NO bites at the hotel or the Long hikes.

We only stayed 2 nights and to he honest didn’t spend much time there. The place was worn, but clean. Television didn’t work, but we didn’t miss it. The bed was very comfortable, which to us is very important. We were only visiting for a funeral, so have no plans to return. All the local business people we interacted with were all very friendly. Surrounding area was beautiful.

The night manager was the best part of the entire experience. He was extremely pleasant. 1 out of 4 bulbs worked in the chandelier. Broken outlet covers, tile that didnt meet the side of the tub, oddly placed television, all added to a unique experience i cant really recommend. Again the manager was great. We arrived after 7 pm and truth be told i fought the urge to just leave once we got in the room. If it had been earlier i likely would have. The bed was comfortable was the highlight.

East walk to the lake, McDonald's close by too

Perfect spot, great location, super close to the beautiful lake. Great price and big room

Very friendly, nice room.

This was a great place to stay by myself. The staff was extremely nice and were ready with anything I may have asked for. The manager was such a nice person and made check in very easy. The room was very nice I loved the cozy cabin feel on the inside. I only have 2 issues with the room, the shower head was VERY low I'm not very tall and it was still to my chest. The other was the TV was small and very high up making it hard to see when laying in the bed. However I would definitely stay here again as the manager who was running it won me over with her personality.

One night stay - Super cute room with all the cabin feels. Loved how clean, fresh & cozy the room was. Staff were friendly & welcoming. Definitely would book again, if ever in the area!

My wife and I were looking for a 1 night easy getaway from Los Angeles and had never been to Crestline so we did a quick search on lodging a few days in advance of the trip and chose the Grey Squirrel cabin at Sleepy Hollow. We didn't really go into it with any expectations but were very satisfied with our experience. The property is very charming and the staff friendly. The location is excellent and very near to the lake which has a nice hiking trail around it. if you walk up the main road in the other direction you are right in town with cute shops, a few fun old bars, and a bowling alley, which we throughly enjoyed. The cabin was clean and perfect for our needs with a small kitchen and living area, working fireplace, comfortable bed, and a deck off the bedroom overlooking a babbling creek. Would definitely stay here again.

Reserved a 2 bedroom cabin and they gave us a 1 bedroom without telling us of the change. Had to wait awhile before they helped us at the front office and finally said they were going to refund us the difference of the smaller cabin, but really did not. Expedia had to call property to get us a refund. Cabin was smelly and dirty. Not enough parking and had a hard time getting out.

Room was clean bed was a lil soft.

Very cozy spot. Staff was very friendly. Tap water is very good. Had everything I needed.

First, we had to wait two hours past check in, probably because the unit was filthy even after we got access (I'll attach photos if I can). Some people appear to be living in the attached rentals, so doors were casually open with liquor, beer bottles, and trash scattered around the property. Laundry was hanging from the fence around the hot tub, which itself was green and looked filmy from a distance. Within the unit, cobwebs covered the celling and the sofa bed was thoroughly penetrated by mold and completely unusable. The TV cable could not reach the socket, so no TV as well. The general interior was a serious state of disrepair, with even door knobs incapable of turning. The level of dust and layered grime is hard to explain. It was difficult to have two children under ten stay there without feeling like we would have been better off camping in the snow.

The fireplace in the cabin was great! The cabin could use some updates but overall cozy

Very clean room ! Stores near by …staff very friendly definitely recommend

The cabin we stayed in was absolutely filthy. Bedding was stained or thread bare.

Microwave kept shorting out and they didn't say you needed your own firewood for the fireplace, wasn't electric.

We loved it. our stay was a last-minute thing, so we were very happy that we found a cute little cabin-like room with a reasonable price. I had a hard time trying to check-in in the beginning due to unanswered calls to the front desk (asked to call to check in). Once I got in, the front desk staff was very thoughtful and kind. This place located near all restaurants and the lake was literally 2 mins away (via car). My mom actually walked around the lake from our hotel room (whole lake is approx 2.3 mi) in the early morning. she said people who were walking around the lake were nice and the walk was safe & easy. The only thing I wish they could do better is, the bed. When I laid down, my head sat lower than my feet. >..<

I would not stay again.

It seems like they have remodeld interior recently, however, the floor was so dirty and other desk lamps including a mini fridge were very old. We stayed there 2 nights wirhout any house keeping services. My wife had to ask for extra shampoo/soaps and towels etc... I've notified the front dest lady that the hair dryer was broken, but she didn't replace it. No phone was available in the room; you have to call other cell number to reach the front desk.

This property is awful. Online check in says 2pm, it really isn’t until 3pm. We arrived at 2:30, cleaning lady started cleaning. Upon finishing, sheets and mattresses were filthy (I took pictures) there were no amenities not even soap!! Area surrounding wreaked like marijuana and cigarette smoke. My kids and I left to be with family, when we came back there was no parking, several cars all around were blocking other cars so I parked near our cabin. The heater did not work and even though someone brought firewood, which was nice, the experience was awful and I did not feel safe. How were we going to sleep having a fire on all night? We were asked to move our car at 1am, but no other cars were asked to move. I pad a $39 resort fee to have no close parking and no amenities. We left at 1am and did not stay.

Not clean I did not get the room that I rented

The heat doesnt works, they tuve me firewood but the night was so cold,

Everything

This was a very disappointing and terrifying experience. At about 9am, some water came down from the ceiling and later became a waterfall in minutes. I called the management right away and heard "oh, shxx." No one came to my room within one hour. I have pictures and video as evidence.

Check in was great and everyone was friendly

This was a great stay, especially the Lazy Owl Cabin. Well enough room for my family. I can bring my dogs next time. It had a private back yard. Everything is nearby, such as restaurants, stores, and Gregory Lake. All walking distance. Definitely came back to this place. Everyone was very nice and friendly.

Quiet and bed comfortable