Beautiful...loved it.

I had paid for my stay but there were extra fees I still had to pay on checking in. I was soo tired and exhausted and asked to make all payments on checking out (since i had already paid for the actual stay) but was refused. I had already paid 2600R for the room and they wouldnt let me pay 50R on checking out. I had to park on the street and then check in and then get the parking and then drive around to the back street to be able to park. On morning of checking out room Service barge into my room when i am on the toilet asking to get my used towels(!?). Despite the fact that on checking in they agreed for me to check out 30 mins later. When you enter the room there is a tub next to your bed (doesnt make sense) and there is a balcony but a wall in front of it so literally no view.

I had paid for my stay but there were extra fees I still had to pay on checking in. I was soo tired and exhausted and asked to make all payments on checking out (since i had already paid for the actual stay) but was refused. I had already paid 2600R for the room and they wouldnt let me pay 50R on checking out. I had to park on the street and then check in and then get the parking and then drive around to the back street to be able to park. On morning of checking out roomService barge into my room when i am on the toilet asking to get my used towels(!?). Despite the fact that on checking in they agreed for me to check out 30 mins later. When you enter the room there is a tub next to your bed (doesnt make sense) and there is a balcony but a wall in front of it so literally no view.

So my wife and I ended up at the aha Gateway Hotel actually by chance. The original hotel we had booked at closed down and didn't notify us or hotels.com as we later found out from customer support. On arrival we were greeted by the on duty manger, I believe her name was Sene. She was incredibly helpful and friendly, and helped lifted my wife and my spirit after the rough day we were having. We dropped our our bags off in our freshly cleaned room and headed down to the bar for a much needed drink. We were met again by incredibly friendly staff who heard about our ordeal and made some wine a food recommendations. The wine was superb especially for only being like $13 (180 Rand) and the food was good (I'll openly say I'm a tough person to please over food). Our short stay can be summarized as a wonderful and relaxing. The staff really make the hotel great. My wife and I have actually booked in for another 5-nights for the end of the month. Something to note, there was something I was unimpressed by during our stay and after making that known on a customer survey the management of the hotel called us to find out how they could improve, which is above and beyond in my books. I've stayed at a lot of hotels internationally and in South Africa including the Pearls, and this was the first time I've ever been contacted by management to learn how they could do better. I will go as far as to say when my wife and I visit Durban in the future this will be where we stay.

So my wife and I ended up at the aha Gateway Hotel actually by chance. The original hotel we had booked at closed down and didn't notify us or hotels.com as we later found out from customer support.On arrival we were greeted by the on duty manger, I believe her name was Sene. She was incredibly helpful and friendly, and helped lifted my wife and my spirit after the rough day we were having.We dropped our our bags off in our freshly cleaned room and headed down to the bar for a much needed drink. We were met again by incredibly friendly staff who heard about our ordeal and made some wine a food recommendations. The wine was superb especially for only being like $13 (180 Rand) and the food was good (I'll openly say I'm a tough person to please over food).Our short stay can be summarized as a wonderful and relaxing. The staff really make the hotel great. My wife and I have actually booked in for another 5-nights for the end of the month.Something to note, there was something I was unimpressed by during our stay and after making that known on a customer survey the management of the hotel called us to find out how they could improve, which is above and beyond in my books.I've stayed at a lot of hotels internationally and in South Africa including the Pearls, and this was the first time I've ever been contacted by management to learn how they could do better.I will go as far as to say when my wife and I visit Durban in the future this will be where we stay.

Hotel is clean, the type of selfish inconsiderate people that this hotel draws, leaves much to be desired. Shouting in the hallways at 4am is not on. No one was at reception to complain to. This happened to us 2out of the 3 nights we were there. Brought this up to reception and all we got was “sorry about that”. Stay away.

Hotel is clean, the type of selfish inconsiderate people that this hotel draws, leaves much to be desired. Shouting in the hallways at 4am is not on. No one was at reception to complain to. This happened to us 2out of the 3 nights we were there. Brought this up to reception and all we got was “sorry about that”. Stay away.

Hotel management lack of accountability for the issue raised by the customer, no hot water in the room after notifying 10h before, no milk with cereals, iron not working properly, air conditioning making noise on the heating status, no parking security, door open after 10pm for anyone to access,...

The property has walking access to the gateway shopping mall, a great bonus with exclusive shops and places to eat. Parking is also available. The rooms are modern and clean

Excellent service, and close to amenities

Excellent service, and close to amenities

Beautiful hotel well positioned in Umhlanga Ridge. Very comfortable superior room, bath strangely positioned in the room. Very good breakfast with a wide selection of hot and cold items.

Beautiful hotel well positioned in Umhlanga Ridge. Very comfortable superior room, bath strangely positioned in the room. Very good breakfast with a wide selection of hot and cold items.

Just wanted to say how my holiday turned out .on the 1st night the aircon was not working and they gave me a fan to use .my wife and I are people that cannot sleep without aircon .when I phoned reception they said they can only help in the morning and also they could NOT move me into another room.I really felt that my one night was not worth it and I should definitely get a refund or a free night since I was put in so much of inconvenience. Also when we went down for breakfast and we wanted to know if the potatoes we fried in the same oil as the other food as we are muslims and we are worried about eating haraam food .the staff were very rude and they laughed at us.Then also one of the days when we came back to the room there was a lady that came out of the toilet and she had her own card to the room.She did not even say anything to us to say that she was just checking if everything was in order but rather hurried out of the room.How can people just enter the room at any time,what about our personal belongings. Just to mention also that the aircon also troubled for one more day after that .Also one of the lifts were not working and this also was very irritating and inconvenient because been peek time in December and have to wait for some time for the one lift to come .Also after I checked out and the hotel called me for some feed back,and they told me that how is it possible that your family is here and they dont have any complaints and that we had such a bad time .

The property could do with a bit of upgrading. It was difficult to move the suitcases on the carpeted areas. Zamazuli , at the front desk , was very helpful. Brian drove us around to see some touristy locations

We had an enjoyable stay at AHA GATEWAY. The room was clean and the staff very friendly, efficient and accommodating. The food was excellent. Will definitely stay here again.

Nice hotel next to shopping centre. Tidy and secure.

Missing fridge and weird orientation of toilet. Bathtub is in the bedroom. Room is big but could be better oriented. Overall pleasant and I feel safe there

Missing fridge and weird orientation of toilet. Bathtub is in the bedroom. Room is big but could be better oriented. Overall pleasant and I feel safe there

Great place to stay and excellent location close to shopping mall & restaurants. Rooms were well furnished and staff very friendly and helpful

Kindly stuff, clean room. We can go to shopping mall directly.

Beautiful hotel, perfectly located and close to all amenities. The beach is 5 mins away by car and King Shaka International airport is 20 mins away.

The aha Gateway Hotel provides fantastic rooms, unparalleled service and excellent food with an unbelievable price. A similar room in the US would have been 3x more than I paid, and that does not include the fantastic breakfast. Next door to shopping and not far from the beach, I would absolutely stay there next time I am in Durban.

The aha Gateway Hotel provides fantastic rooms, unparalleled service and excellent food with an unbelievable price. A similar room in the US would have been 3x more than I paid, and that does not include the fantastic breakfast. Next door to shopping and not far from the beach, I would absolutely stay there next time I am in Durban.

The aha Gateway Hotel provides fantastic rooms, unparalleled service and excellent food with an unbelievable price. A similar room in the US would have been 3x more than I paid, and that does not include the fantastic breakfast. Next door to shopping and not far from the beach, I would absolutely stay there next time I am in Durban.

The hotel is good, clean and very conveniently located if you plan on visiting the Gateway Shopping Mall. Situated adjacent to the Mall, so you dont need to drive. Breakfast was very good, a wide variety and well prepared. Depending on the type of room you book, the bathroom and toilet is in the same room as the bedroom, so open plan. They bathroom and toilet do have doors however for some people the open plan set up could be uncomfortable if they prefer more privacy. The staff are not well trained. Check in staff are extremely unfriendly, dont even greet. The staff at breakfast were just the same. They walk around aimlessly instead of attending to guests. They dont offer you coffee, you need to ask. There was a couple at breakfast trying to find a high chair for their baby and the staff just stood around watching as the guest carried the chair himself to the table. They should have helped instead. They clearly have no customer service training or theyre very unhappy with their jobs. Check out was just the same, really unfriendly person at the reception desk. I had to ask for an invoice instead of being asked if I needed one and that too seemed like to much of an effort for him to print it out and hand over to me.

Great location, wonderful modern facility near a huge, modern mall with all of the stores you can think of. Wonderful!

Stayed here for one night while making connections to Cape Town. Close to the airport and part of a huge mall with lots of resturants. Staff were so friendly and helpful. Check in and out was a breeze. Rooms were spacious and clean and quiet. Breakfast was included and very good, lots of choices and plenty of room for all quests. We did not have the correct adapter and one of the front desk staff went out a got us the correct one within -30 minutes. So nice!

Checked into Hotel on the 7th June, staff accommodating and friendly, but facilities are average. Room sparsely appointed, NO bar fridge - NO Ironing facilities - Toilets stained or NOT Cleaned. Lifts don't always work. Will avoid the next time...

This was used as a stop over. Everything was fine until the café for supper. We ordered a meal and drinks. The drinks came after 10 minutes but the food took another 40 mins. We asked for some bread - they had none so we were given some cake things with some Flora - no butter. However, when the food came it was good. We had a bottle of water on the table but no glasses. We were told the water was not free. In the room there were only 2 portions of milk, meaning one cup of tea or coffee each. There was a feeling of cutting back on little things. The bed was comfortable so a good night's sleep. We refrained from trying breakfast in case it took too long. We felt it doesn't live up to its marketing. I book many hotels worldwide for our staff but would not use this one again.