Dated old hotel is trying to rally. Rooms remain shabby and cell-like. The onsen hit spring saves the place. It’s refurbished and clean. Didn’t eat here but the menu looked good. Linens are very clean, which is all that mattered in the end, as we were merely stopping over for one night on the way elsewhere. Room cannot be smaller. Barely enough room to open a suitcase. Two people can’t walk past each other. Bathroom tub is deep, but the room itself is claustrophobic. Fixtures were new, and there’s a washlet bidet toilet. The hotel staff was friendly. There is only one shuttle per hour. We missed one from the airport by one minute. Had to take a train two stops away and then a taxi. Morning shuttle back to airport is very organized with nice medium and large sized vans. Not close enough to call this convenient. But at least it is possible to get there smoothly. Overall it’s forgettable, and not terrible.

If you are staying just for relax, it is excellent. Great free spa is amazing. They have also free shuttle to AirPort. Thumb up. I will také this hotel again.

The airport shuttle bus is the reason why I booked this hotel.

The airport shuttle bus is the reason why I booked this hotel.

Friendly staff Food served good. Would stay again. Only thing difficult to get to. Shuttle service should be extended for longer hours. Onsen was good.

Friendly staffFood served good. Would stay again. Only thing difficult to get to. Shuttle service should be extended for longer hours. Onsen was good.

The hotel with central temperature control, maybe good for someone but not for me, I prefer a little cooler but due to central temperature control, I can’t drop down the temperature

The hotel with central temperature control, maybe good for someone but not for me, I prefer a little cooler but due to central temperature control, I can’t drop down the temperature

This is my last stop over in Japan before I fly off. I choose this hotel because I wanted to go to the Onsen/ Hot spring. I plan to go to the Onsen in the late evening but was disturbed by a group of Chinese male guest near the lift area. Hence, I replan to go to the Onsen in the morning for a 20mins quick dip and back to my hotel room for a shower. The Onsen is closed at 10am in the morning, but to my disappointment the cleaner was there at 9am doing her washing. Oh my goodness. I am totally speechless.

Older Japanese spa-type hotel. Rooms were kind of small and dated, but clean. TV channels were limited and only about 8 or 10 Japanese channels with no English.

Older Japanese spa-type hotel. Rooms were kind of small and dated, but clean.TV channels were limited and only about 8 or 10 Japanese channels with no English.

Small room but restaurants and convince stores near by.

Great Hotel for staying at before taking flight from KIX. Plus: Free Shuttle bus to KIX Airport, very nice Onsen and free massage chair, very friendly staff. Minus: none really, just that hotel rooms interior is a bit old.

The staff was friendly and knowledgeable. They were extremely helpful regarding transportation arrangements. The room was clean and comfy: my son loved having onsen every night, thanks to the availability of a private family onsen. The cafe was handy. Overall, it was a great experience.

Stay for the onsen but dont expect much from the room. The onsen is sweet. The hotel has seen better days and could use a good cleaning and face lift.

Quiet hotel, without many pretensions, useful for those who have to take the plane to the Kansai airport. The free transfer service is very functional, which is however necessary to book. The indoor restaurant closes early in the evening. For those arriving late, it is therefore necessary to organize themselves in another way.

Staff was amazingly courteous, & were able to communicate to us with their superior bilingual communication skills - a big plus for an English speaking customer traveling in Japan

Staff was amazingly courteous, & were able to communicate to us with their superior bilingual communication skills - a big plus for an English speaking customer traveling in Japan

Non smoking rooms still smelt like smoke. Not as foreigner friendly as hoped. Room size was good and the pressure in showers were great.

Non smoking rooms still smelt like smoke. Not as foreigner friendly as hoped. Room size was good and the pressure in showers were great.

I arrived from the airport to catch the bus, the bus only runs after 3:00 pm. I happened to see the hotel bus at the airport stop picking up a group at 1:00 pm, Even though there was space on the bus, I was not allowed to ride on the bus. When we finally arrived at the hotel the lobby was packed with all the group guests. The hotel staff noticed and was quick to take care of us. Since there was only one elevator, the wait was about 15 minutes to get on the elevator with our luggage. The room was small, cramped and not very tidy. The bathroom was not clean and the carpet needed cleaning and vacuuming. We decided the use the spa, which was small and pleasant, and at the time we went there was no one there (because the group was eating in the dining area.) However, after dinner, many came to the spa and it was loud and unpleasant. The group at the hotel was loud in every area of the hotel (Spa, dining, hallways and elevators). Was not a relaxing stay before our early morning flight! The most endearing quality of the hotel was the kind workers at the front desk!

Chose the hotel as flying late into Kansai International airport (Osaka) & driving off to Wakayama the next morning. The hotel was near to the airport and not difficult to find by GPS after picking up the car at the airport. Staff is friendly and helpful. Had a relaxing onsen and rest overnight. Breakfast as ok.

Very nice and relaxing hot spring Free shuttle bus is provided

The free hotel shuttle brought us to the airport. The night before we enjoyed the onsen to relax. But watch out: the time for women and men to use either the big or small wellness area is changing throughout the day.

The hotel was a good value and the staff was excellent. The hotel shuttle was on time and the bus was spacious, clean, and comfortable.

It was okay. Nothing great about it. Breakfast was average. Rooms average however the staff were very helpful.

Situated in rural residential area, the hotel has proper (not artificial or carried from elsewhere) Japanese style hot spa. Faculty itself is not exactly new and shows its age at places, but maintained well and very clean. Friendly and helping hotel staff were charming.

Situated in rural residential area, the hotel has proper (not artificial or carried from elsewhere) Japanese style hot spa.Faculty itself is not exactly new and shows its age at places, but maintained well and very clean.Friendly and helping hotel staff were charming.

This hotel was not good for the price paid. Room was scuffed up (not dirty), just needs updating. After the desk clerk gave us the key, he did not direct us where to go. We had to wander around to find the elevator. Most of all, the Expedia reservation said that the room price paid included all taxes and fees. When we registered, we were charged a "city tax" of 150 yen each. The shuttle driver was puzzled about our reservation - don't think he could read English. We would highly recommend the Bellevue Hotel in the same area; much higher quality and a lower price.

Very friendly, and helpful staff. A few staff had no English, but most had enough English skills to make communication possible. I arrived early and dropped my luggage off and they allowed me to check in earlier. The area itself was bland, but I did find a Buddhist temple within walking distance. It was nice to have a shuttle to the airport and they were very prompt.

My husband and I stayed one night to catch the next day's early flight. The shuttle bus is convenient however to get the hotel was not as easy as we thought, in particular with luggages. Japan has different train lines. The closest rail station is *Izumisano* which is on the Nankai line and you probably will experience a slow train with 20+ stops from Osaka. You may take a more direct JR line to *Hineno*, but then, you will need to walk ~3km unless take a taxi. The breakfast buffet is nice with both Japanese and western style. Since smoking is allowed at certain area and rooms, we did not like the smell in the lobby. Onsen is available in this hotel but we didn't try. We booked a double room which is quite small. To be fair, I have to admit after staying in a wonderful hotel in Takayama, our expectation was a bit high. All in all, it's okay but would not be the one we'd go again.

The room and and hotel itself are showing the age. But the hot spring Onsen is nice. In addition the staff are extremely helpful. We arrived after 11pm and called the hotel. They dispatched the shuttle right away. Will stay again for connecting flights or late arrials.