Safe and convenient, highly recommend

For a Taipei lived person, I think this is the best hotel if travelers drive to Taichung and enjoy the local Taichung style. Comfortable and convenient, excellent.

Several notable bonuses for staying at Lailai set it apart from other hotels: 1) it shares the building with World Gym, the franchise started by Arnold Schwarzenegger. The hotel provides a voucher for guests to work out for free. They say it is the largest gym in Taiwan, and the variety of exercise machines, weight machines, and free weights seems to bear that out. If you're addicted to working out like me, you may even feel spoiled . There's a broad offering of exercise classes and hotel guests are welcome, also for no fee. Note, the mid afternoon classes cater to retirees. 2) an excellent breakfast buffet is included. The variety of dishes is surprising. More impressive is that many of the dishes changed on the second day of my stay. So often these hotels will serve the same breakfast day after day, so that after a few days even the delicious food seems boring. 3) free laundry! The basket in your closet has your room number on it. If you happen to leave your clothes in the washing machine or dryer too long, the next person to come along can simply dump your clothes into the bucket and just get there wash on. The one issue I did have was that the AC did not bring my room to a comfortable temperature. Apparently, the 9th floor AC units are not as effective as those on the 6th floor. The staff was super about changing my room immediately and letting me know not to expect the room to cool below 20° C.

The front desk staffs were attentive. The restaurant staff started keeping the breakfast stuffs and did not inform of last order

This hotel is directly opposite a busy night market and is close to many convenience stores and shopping. Rooms are clean and they were also kind enough to change rooms for us when the Aircon in our original one wasn't working properly. Front desk was also responsive, friendly and efficient. Breakfast was so-so in terms of variety but still good to have in the morning. Definitely a good place to stay in Taichung!

I like they have washer and dryer at the property and the cleaner are very prompting to clean. Convenient location!

In general, the hotel condition reflected what described during booking. The room layout was designed in consideration of privacy, space, and flow. The bathroom layout was fully functional with separate vanity, toilet and bathtub with shower. A recommendation to the bathroom would be to insert glass doors to the toilet and shower respectively. This would maintain privacy when using the toilet and avoid water splash to the wet area using the shower. Customer service in general was satisfactory, and especially courteous and considerate in the restaurant serving daily breakfast. A takeaway lunchbox was prepared for the elderly who woke up late in the morning. The cleanliness of the room would be a concern to us during our stay as we found dust in various 'obvious' areas such as the TVs and the edges along the vanity. Photos attached showed the condition of cleanliness. COVID safety measures was implemented effectively and adequately.

Service was great, excellent gym, very good breakfast too. Only problem was the smelly closet, which apparently is a persistent problem for all rooms because of the material it used.