amazing

The most amazing hospitality!

Very friendly staff. Keen to help and advise. Gym equipment was old and didn’t work well. WiFi sometimes cut out intermittently. Would have liked to see an iron in the room and also a wall mounted clock or time on the default TV screen.

All is good Clean Tidy Helpful staff

This was genuinely one of my worst stays. I trusted the reviews and the 9.2 rating and boy was I wrong to do that. Location - this hotel is NOT in the prime part of Kuta. It’s secluded and there is nothing happening within walking distance. There is a sad dominoes and kfc about 10 min walk away. All other fun stuff in Kuta (including Kartika plaza) requires a taxi ride. Air con - we complained about this and after leaving it on for the whole night, it still count cool down the room. Condition - the hotel rooms are in terrible shape and a lot of wear and tear. Bathroom - gross, way too small, no door so whole bathroom gets wet every time someone showers, terrible ventilation and super smelly. Tv - super small and not a smart tv Hotel amenities - terrible stench of stale coffee in the lift. Didn’t go away for the 3 days we were there. No cleaning of the lift done throughout our stay. Pillows - stench of stale sweat. Cldnt sleep on it due to the smell. In conclusion, there is NOTHING EXCEPTIONAL about this hotel. If you don’t trust me, take a look at the pics I have uploaded and decide for yourself if you want to subject yourself to a stay in this place. For the price paid, in my opinion, there are far far better hotels to book.

When the property is not full they should upgrade to a pool view room with balcony.

Overall very good hotel but needs upgrading.

staff very nice.