Everything was perfect

1. Terrible cleaning service. We left $20 for the room cleaners every day from the first day of our stay (because we have a young child and wanted it to be very clean), but the cleaning got worse and worse. Not to mention, we checked into a room with sand on the floor. The broken drain in the bathroom wasn't fixed even after several calls and visits to the reception. 2. The rooms are either very old or poorly constructed. Everything is shaky and falling apart. The mattress is simply "alive"; if two people sleep in the bed, you'll bounce every time the other person turns over. 3. There are no elevators in the buildings, so if you have a small child, don't accept the 3rd floor. It'll be tough for you. 4. The service is a whole other story... In the restaurant, they don't care about you. Nobody will ask if you want something to drink with your dinner. We also went to the paid Italian à la carte restaurant, after which we all got food poisoning. We were severely sick with high temperatures and all the symptoms. Did anyone from the hotel apologize? No one! I repeat, they don't care about you at all. 5. The food in the restaurant is not tasty! I've been to various hotels, from 3-star to 5-star, but I've never had such tasteless food. The selection is very limited. Breakfasts are terrible. Nobody will make an omelet to your liking. In summary, the hotel doesn't live up to its claimed 5 stars at all. Paying 4,000 euros for 9 days, we expected some basic respect.

Excellent

It was fantastic, I love the staff specially reception, Mr (Esen) was great to contact with all new reservation. I love Kamelya collection

Best Hotel in Turkey!

Pool and swimming facilities are good. Food quality is bad.

Ill come back for sure

Everything was great exept for food options, quality needs to be improved a bit. Room was old, but clean and spacious. Good aquapark and kids club. Also the bar areas by the pool smell bad and makes you not want to have a drink! I think for the price paid way overpriced!

It was our first visit to Antalya and we really enjoyed our stay at Aishan K Club. Room was very comfortable with all amenities. Staff was very helpful and accommodating. Food was very good, with generous buffet and plenty of options. Pools were very clean and well maintained. Water park was excellent as well. Beach also had plenty of facilities including free snack bars, ice cream corner and drinks. Overall it was very kids friendly and our three year old loved every bit of it. Only suggestion is to include Iron/ Iron board in rooms and arrange facilities for women only pool.

Very good resort for families with kids.

Amazing , wonderful property . Very fresh and delicious food every day , fun night shows and animation team. Clean property. Indoor pool warmer then outside pool if you are going not in hot season. Very well maintained kids club hIGHLY reccomend, our kids was in good hands and actually wanted to stay in there. Photo stand also did a good jo with our pictures, very kind young mans. Thank you for a great Vacation!

Everything in the hotel is nice and beautiful the food is great all the waiters and super, except the reception staff for aishen k hotel (Ms fatma) she treats you very bad with an attitude. I already saw this in the comments before i arrive . But unfortunately this is true. I would have come back to the hotel but because of her i will not . Thank you

Hotel was fantastic nothing was to much bother everyone very friendly

Full mark

100%

I stayed between the 2nd and the 23rd of August, so you could say that I spent enough time to see everything there is to this resort. The room looked nothing like the pictures online, I had booked a deluxe family room with one double and a single bed, on my arrival I found the room with 3 single beds. They were over booked so they were not flexible in giving me what I paid for. They cut corners in terms of cleaning and it wasn’t frequent enough. The sheets weren’t changed unless I complained, I would find small ants in my bed and eventually I had enough. The food was honestly terrible, their menu was consistent and changed maybe once or twice throughout our three week stay, so you can imagine how disappointing that is for a family that paid for the all inclusive option. I had asked them to place my room close to that of my children but they didn’t care. During my second night, all 3 of my children, aged 20, 19 and 13 heard a hissing noise (that of a snake) behind their bed. There was no night manager on the property and so they had sent security to check the room. After security dismantled my sons bed, I saw a makeshift panel trying to cover a hole behind the headboard. My children were frightened to fall asleep and reception wouldn’t change their rooms until 2 days later. When coming on holiday you would expect that you are there to relax, not to worry about the safety of your children. I’m utterly disgusted and appalled by the level of service provided.

It definitely didn't look like a 5 star property max like 3 star. Their restaurants were either closed or impossible to reserve! hallways were always full of cleaning bags (full of dirty towels or sheets), you had to jump through them to go out! Totally forget about drinking a quality drink in this property!

The hotel is magnificent and it is improving from year to year, it would be necessary to review the cleaning which is bad, and perhaps diversify the buffets at dinner, we enjoyed staying at the KAMELYA K CLUB, impeccable stay

It has been a greate pleasure to stay in this children friendly holiday village.. the service was perfect thanks to friendly service team.. Ce fut une expérience incroyable. Nous avons hate d'y retourner.. Merci beaucoup.. Olağanüstü bir deneyimdi, tekrarlamak için sabirsizlanıyoruz..

I enjoyed my stay and liked how friendly the staff are. The only thing that disappointed me is that the hotel didn't solve a problem we had with the toilet seat. Apart from this incident, I would stay there again.

perfect

I was more than a week in this hotel, I really enjoyed it and will usually return here in the future Everything was lovely, it was a really fun and dreamy vacation for me and my family, especially since this is our first time in Antalya

Overall it was great..kids had a lot of fun..staff should learn english language for better communication

The property is very clean. Customer service was great. Air conditioner did not work in our room when we just checked in, so we were moved to another room while they were fixing our unit. For the inconvenience, they let us check out late for free. They have medical assistance on site and it came very helpful when my husband did not feel good and we were in heed of medical help. We will definitely return to this place.

The property is very clean. Customer service was great. Air conditioner did not work in our room when we just checked in, so we were moved to another room while they were fixing our unit. For the inconvenience, they let us check out late for free. They have medical assistance on site and it came very helpful when my husband did not feel good and we were in heed of medical help. We will definitely return to this place.

Kamelya change my reservation from superior room into standard room without prior approval nor knowledge even. Most of the resort facility wrer closed

Kamelya change my reservation from superior room into standard room without prior approval nor knowledge even. Most of the resort facility wrer closed

Once we changed our room, the house keeping was poor in the new block. Disappointing it wasn't consistent. Other than that the place is brilliant and has lots to offer. Maybe children shows at earlier times would have been great given it caters for family.

Once we changed our room, the house keeping was poor in the new block. Disappointing it wasnt consistent. Other than that the place is brilliant and has lots to offer. Maybe children shows at earlier times would have been great given it caters for family.

The room was very nice and spacious. There was some waiting time to get a table for each meal. Quite a typical all-inclusive resort.

The room was very nice and spacious. There was some waiting time to get a table for each meal. Quite a typical all-inclusive resort.

the overall experience was very pleasant it was as we expected and wanted our vacation to be.