Super cute boutique hotel with a great location and friendly staff.

Stunning property!

glad they are open but there was no one at the front desk so almost no customer service also no notice about the breakfast arrangements. Hope they get their customer service act together! also they didn’t answer the phone on Thursday (busy signal) ?

Overall good experience, FYI, restaurant/bar is closed during off season. :(

The best!

Hotel was very nice though limited restaurant/bar hours. Room was fabulous. I called the day prior to request early check in and was told I should be fine. Upon arriving the staff informed us the central booking phone number provided with our reservation doesn’t know what they are saying and that they aren’t in the actual hotel. It was a frustrating start but ultimately the staff was helpful and the room + location was great!

Staff congregate in reception and store boxes; completely ruining vibe of hotel. Was sad to see staff doing pull-ups on main doorway of the hotel with zero regard for guests.

Good location Bad staircase for heavy bags.

I had a do not disturb and they still went in the room and half cleaned. I then noticed when I returned my Tom Ford sunglasses were missing. When I spoke to someone at the desk. I was clear that I thought they were wrapped in the sheets when they were changed. They were completely unhelpful and insisted nobody stole anything. I never accused anyone of stealing, but the customer service was terrible. I was completely thrown by the way they handled it and the manager has not reached out to me. This is also very close to a busy road and you hear the traffic all day and night.

Very pleasant and tasteful hotel - rooms could use a bit of updating, but overall very nice experience.

What could be a charmingly eclectic bed and breakfast is ruined by disinterested staff, nonexistent amenities and a general air of “Elvis has left the building”. Had it not been so expensive, I would have happily chalked it up to an off weekend, but the evidence suggested it wasn’t a one time thing. Breakfast was stale, the grounds badly in need of repair, and the bathrooms almost roadside worthy. Threadbare towels, non-draining bathtub and giant pump soap dispensers. The closet had 2 clothes hangers that had clearly been left by previous guests. It is also worth noting that the restaurant is not affiliated with the hotel so signing privileges are not allowed. We had to request housekeeping after 2 days despite being out of the room all day. I feel as though a fledgling interior designer wanted to design a hotel without having ever stayed a a hotel. Previous responses to reviews cite staff shortages, but all we saw were staff lounging in various areas of the hotel. There are many choices in East Hampton. For the price, this is not worth it.

What could be a charmingly eclectic bed and breakfast is ruined by disinterested staff, nonexistent amenities and a general air of “Elvis has left the building”.Had it not been so expensive, I would have happily chalked it up to an off weekend, but the evidence suggested it wasn’t a one time thing.Breakfast was stale, the grounds badly in need of repair, and the bathrooms almost roadside worthy. Threadbare towels, non-draining bathtub and giant pump soap dispensers.The closet had 2 clothes hangers that had clearly been left by previous guests.It is also worth noting that the restaurant is not affiliated with the hotel so signing privileges are not allowed.We had to request housekeeping after 2 days despite being out of the room all day.I feel as though a fledgling interior designer wanted to design a hotel without having ever stayed a a hotel.Previous responses to reviews cite staff shortages, but all we saw were staff lounging in various areas of the hotel.There are many choices in East Hampton. For the price, this is not worth it.

The Maidstone is in the historic, shopping and beach area of East Hampton so the location cannot be beat. However, the old building is in need of better upkeep (for example, there was no hot water for my 2- day stay). Staff was unreachable at times and unapologetic.

Perfect stay for a work trip. Would come back for pleasure - so charming.

Rooms are beyond small very little staff

Rooms are beyond small very little staff

The room

The room

Charming property with a lot of character, but needs a bit of upkeep. The only objectionable issue was the temperature control in our room. It was a warmer April night, and the AC wasn't on yet (I assume). The wall unit in the room seemed to only do heat, and I couldn't even get the fan on it to run (seemed broken?). The windows were missing screens, so we couldn't really leave those open either- that's a super easy fix that is definitely needed. Beyond that, just a mixed bag of other small fixes that would quickly spruce up the property. There were a few places where the trim was badly damaged and needed to be replaced... a couple of tiles were loose on the bathroom floor... the bathroom fixtures probably need replacing (especially the shower head). And overall, the outside probably needs a good coat of paint! The property itself, including the garden, is really nice. The location on main street is also super convenient. I hope they make these updates and would look forward to staying there again.

Charming property with a lot of character, but needs a bit of upkeep.The only objectionable issue was the temperature control in our room. It was a warmer April night, and the AC wasn't on yet (I assume). The wall unit in the room seemed to only do heat, and I couldn't even get the fan on it to run (seemed broken?). The windows were missing screens, so we couldn't really leave those open either- that's a super easy fix that is definitely needed.Beyond that, just a mixed bag of other small fixes that would quickly spruce up the property. There were a few places where the trim was badly damaged and needed to be replaced... a couple of tiles were loose on the bathroom floor... the bathroom fixtures probably need replacing (especially the shower head).And overall, the outside probably needs a good coat of paint!The property itself, including the garden, is really nice. The location on main street is also super convenient.I hope they make these updates and would look forward to staying there again.

It’s such a wonderful Inn. It’s the best in the Hamptons. It was such a perfect 3 days

The place was very clean and in a great location, it was right across a very cute church with great dining around. The only disappointment was the size of the bathroom. Another thing is they allow dogs on the property and we heard one barking for a few hours when we were trying to sleep. That was the biggest disappointment.

I love the Maidstone and have been often....it never fails to be fabulous....

Great place!! I can’t wait to go backClose to town.

Nice breakfast buffet and stylish ground floor, hot water wasn’t in demand, desk chair should be more comfortable, refrigerator didn’t work. Cozy bed and tub, very comfortable, delightful staff

Room was extremely small but very pretty Overall the hotel was very nicely decorated but the staircase up to the room was small and seemingly dangerous because the steps were so narrow

One of the most comfortable beds I’ve ever slept in. The large soaking tub was a nice amenity as well. We will definitely come back.

It was nice. The hotel was super cute and very unique. The outdoor space is nice. The breakfast was nice. The drinks were expensive. It was nice that it was walking distance from the downtown area.

This was the worst hotel experience in years and I travel a lot (pre-virus). Totally overpriced for a stay outside of the main season and mid week. I would have done better being in a motel, I would definitely get a better service there. I agree with the other reviewer that Covid-19 is not an answer to everything that doesn't work. The breakfast was a joke. The croissants offered were at least 3 days old. Nobody at the front desk most of the time and again virus as an excuse. I’m not sure it’s even legal for there not to be anybody present and definitely not safe. The room was ridiculously small and the bed felt like a water bed, my wife woke up with a bad neck pain the morning. I finally saw somebody at the front desk, the lady couldn’t care less about our experience and complaints. Avoid at all costs!

The place is gorgeous, location is great, close to the beach access and city center. This is a really nice accommodation where we usually go once or twice a year ! Love it !

I thought for the price of the room it was disappointing. Breakfast was very poor (Covid withstanding).