There were bed bugs in my room I got bit up all over my chest and arm. The staff did move me to another room but by then I was disgusted, nervous to sit or lay in the bed. I was told I would be comp, when I went to check out the young lady at the desk knew nothing about the situation and I was still charged, I was told I would have to wait til a manager comes in at 9am to do that, I was so uncomfortable tha I checked out 6am instead of regular 11am. I was unsatisfied, I didn’t sleep that last night because I was terrified that bed bugs were in the new room as well.

Check in was easy, the room was comfortable, especially the bed and very clean. The breakfast area was clean with good food choices. My husband loved their coffee. The breakfast staff went out of their way to make sure we had what we needed. We also loved little touches like cookies and fruit infused water in the lobby. I had a lot of trouble getting the wi-fi to work. That’s why I lowered the rating.

Salma and Jenna were wonderful hosts in reception, they were very friendly and pleasant at check in. The room was clean and comfortable, and a nice breakfast was included in the room rate. Ruby Tuesdays is within walking distance of the hotel.

It is a modern Hampton Inn, very clean, lots of parking. The staff was very nice, went out of their way and let me use an empty meeting room to practice my musical instrument. Very helpful. A bit out of the way for a visit to Earl Scruggs Center but well worth the 10 minute drive.

I truly enjoyed my stay for business. I had one concern that wasn’t major however want to bring to your attention. There was food pretzels and chips still on the floor. I know it was an error by housekeeping. (It happens). I still enjoyed my stay and returning in a day to finish my business in the area. Thank you

They were doing some construction and the smell was horrible gave me a headache... if i knew that was happening i would've never stayed!!! That should be stated when looking for a room!!!

The staff are exceptional. I rate them 15 on a scale of 10. Rilan I think his name is is a great person. They were all exceptional. The only thing I could complain about is the chair at the desk in the room needs to be replaced by a new one, but considering everything else this was minor. Great bed, quiet, excellent breakfast. I could go on. Thank you Shelby Staff!

My stay has been a real pleasure. I have never experience a more helpful, pleasant staff. This comment includes all personnel. They are the very best of the best.

One of the two elevator was broken, not internet service, pool was dirty. They said a storm broke the elevator and the internet, but I stayed for five days and no see any crew trying to fix the problems. The hotel next to this one did have internet!

I checked in on 9-1-23, went to my super clean room, set the thermostat to a cooler setting, and then headed out to visit family. When I got back around ten p.m. the room was hot. I turned the thermostat down more and waited, but the unit just blew warm air. I then contacted the front desk, and they located me a first floor room and let me check it out. The room was great, nice and cool, but as I had been forewarned, the room had no refrig. I told them I would cross that threshold the next day as I was tired and had been traveling all day. The next day, I asked the front desk to have maintenance move the refrigerator from my previous room to my new one. When I returned later that day, the refrigerator was there, and they decreased my rate by thirty nine dollars a night for my inconvenience. I highly recommend this clean, well managed hotel!

Good customer service, our room was clean, smell nice the only problem was the ants but once we told the front desk - housekeeping came right up to take care of the issue. Wonderful place will definately come back!!!

Pool should have towels

The Breakfast was really nice! No hot water on two of the three days spent there.

The room and bathroom was updated and clean. I would definitely stay here again.

This was my sisters wedding present front desk was polite and let me decorate the room they loved it.

Great staff !

Easy access and excellent customer service

The property was not bad overall. Well lighten the check in eas pleasant. Now service was not so good called for room service never did answer the phone call next day still never did come.

Great stay and comfortable

This is a very nice Place

It’s hard to find good service, so we were surprised at the level of curtesy and kindness we received. The property was very clean and the staff was very attentive.

Next to the mall

From the moment we walked in, we were greeted with cheer and staff exceeded our expectations. Clean, safe and walking distance to restaurants and shopping. But the staff…amazing!

I will never stay in a Hampton Inn again. I was uncomfortable all night!

The staff were helpful and polite, very courteous!

Everyone at this hotel was so nice and helpful! Even if the staff was just passing in the hall, he/she would ask if we needed anything. It smelled so clean as soon as we entered the lobby! The room was very clean!

The property was clean the room we stayed in was not

Clean and comfortable. Room was a little small, but fine for one night.

Room was neat and clean . Hotel was very nice.

Great place to stay.

Clean hotel and friendly staff

Great staff