On Hotel Phuket

Nice staff but noisy across the street. Bed was hard.

Location of the hotel is spot on. Near the beach and good restaurants near by. The staff was really friendly and helpful. And our cleaner (Mama <3 ) was absolutelu brilliant! Only (small) minus is that our room didn't have a balcony.

There was some confusion when checking in as we were showing as being from Russia which was quickly corrected. The room we were given was not up to the standard that we were expecting or had used on a previous visit to the On Hotel in Karon Beach. After speaking to the reception it was agreed that we could upgrade our room which we did. The room was always cleaned daily and clean sheets and towels put out daily. The hotel was located in the main high street with plenty of bars and restaurants located in the area. The hotel restaurant / kitchen had a very comprehensive menu if you did not wish to go out.

The hotel is in a great location, close to the beach, restaurants, and shops. The room was very clean and everything was well stocked. The beds were very uncomfortable though and the water was lukewarm at best. The wifi is also very spotty and we had an entire day where the electricity was out in the whole hotel for maintenance from 9am to 7pm. We were notified of this the day before, but it was still very frustrating. In Expedia the hotel is listed as having options for two beds in a room, and shows pictures of said rooms, but the hotel did not contain any room of this kind when we arrived. Overall it's a fine place for the price and the location is great!